Vodafone Review
In a nutshell: Vodafone is one of the "big 4" mobile
networks in the UK.
Vodafone was the UK's first
mobile network and made the UK's first mobile phone call back in 1985.
It launched 3G services in 2004 and is one of the largest mobile operators
in the world.
Vodafone (UK) Consumer Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
offensive language, and please, no advertising!
Average rating from 7 reviews: 
Reviewed by Clara from Surrey, UK on 19th Apr
2012
Vodafone has the worst customer service that I have ever experienced
from any company. I was offered an upgrade which when received was only
8gb whilst my other phone was 16gb. I sent it back after one day and
there the drama enfolded. I have spent over 6 hours on the phone on
several separate occasions to try to sort this issue. Yesterday I gave
up and contacted Vodafone to cancel my contract - they did not even
ask why - they do not value their individual customers and I think their
BIG revenue is corporate hence the appalling service. To add fuel to
the fire...the Vodafone customer assistance told me yesterday that my
contract would be cancelled and would come into affect within 2 hours
(I have a transcript of this conversation)...needless to say today it
was still active! Called again today to find out why and was told that
they did not have this on record but not to worry as the current operator
would do it for me then. I asked to speak to a manager and was told
I would get a call back from the manager to explain why this has happened...LOL
of course that did not happen either...
The operators do not seem to know what they are doing and are constantly
giving incorrect information or not fulfilling what they are telling
me they will do. They are also rude and condescending.
It astounds me that they get away with this shoddy service. I will never
ever use a Vodafone service again. (Not that they particularly care!)
Rating:  Reply
Reviewed by EmmaF from Bath, UK on 18th Apr 2012
I have been with Vodafone from 1996 and am now so hacked off with their
totally USELESS customer service that I am looking at leaving them.
They might have the best signal/coverage but that does not make up for
the fact that they charge OUTRAGEOUS amounts if you go over your minutes
allowance, and not only that but I have been trying for nearly TWO YEARS
to get them to change my name and address details. Every time I get
on the phone to one of their "customer service" team, they assure me
that they have sorted my account out...and it has been messed up even
more. RUBBISH!
Rating: Reply
Reviewed by Andrea from Bristol Uk on 6th Feb
2012
My husband and myself and 2 teenage daughters have been with Vodafone
now for 6years and I have NEVER had any problems they are always very
helpful and explain things too you so its not confusing ....and if you
have any problem they really do go out their way to fix it .....the
signal where most places we go are great only rare do we lose signal
this is usually because its in the middle of nowhere ..so on the whole
Vodafone are a friendly and helpful mobile phone provider well done
Vodafone !!!!!
Rating: 
Reply
Reviewed by Noor Daif from Egypt on 4th Feb 2012
Vodafone is the best network ever , it provide you very good signal
and nice Deals The Problem i have got it with the bills becous You have
to pay much but i'm using this network for 5 years and till now no problem
with any phone or any compliment Hope you all try it out
Rating:
Reply
Reviewed by David Andrews from England on 19th
Jan 2012
My original Galaxy sadly was stolen from car.My replacement which eventually
arrived after initial refusal to replace, had to produce broken car
side window pictures etc and glove box where phone was stored. anyway
the replacement phone although looking identical to original galaxy
s was different in lots of ways and (maybe because I am 74) i cannot
get on with it.Its too fiddely, battery runs out too quickly,confusing
phone number system etc.Took it to tenerife did not use it came home
with a £250 bill because I had not switched off 'roaming'....all I need
is a reliable mobile do I need all this !!
Rating: Reply
Reviewed by kyle from united kingdom on 17th Jan
2012
after being on 02 for a few years switching to vodafone is a breath
or fresh air signal is mostly good including 3g internet vodofone also
give you a username and password for bt openzone, any problems iv had
with bills ect have been dealt with over the phone swiftly by there
fantastic customer service team (unlike 02) overall happy. the only
problem i have is there is a few areas i struggle to get a good signal
but these are few and far between. :-)
Rating: 
Reply
Reviewed by luke from united kingdom on 29th Dec
2011
2G network is ok but the 3g network is total rubbish, hardly any HSDPA
high speed coverage anywhere and shockingly bad reception compared to
2G. Was on the "3" network previously which was outstanding compared
to this rubbish. TERRIBLE
Rating: Reply
Links
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Vodafone
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