Vodafone Broadband
Review
In a nutshell: Vodafone are one of the more expensive of
the mobile broadband networks, but they are also one of the fastest.
A key advantage of the Vodafone service is the ability to roam in
over 100 countries. Vodafone were found to be the fastest and most
reliable mobile broadband network according to independent trials
carried out by LCC international, the largest independent wireless
engineering company in the world (June 2008). In May 2011, Ofcom's
survey of mobile broadband found that Vodafone's mobile broadband
service was second only to O2 in terms of average download speed.
Best buy: Vodafone
Mobile Broadband (from £15.32 per month) or Vodafone
Mobile Wi-Fi (from £15.32 per month).
Vodafone
offer mobile broadband services via a USB modem that plugs into
your PC or laptop and enables you to access the internet via Vodafone's
3G network. You will need a PC running Windows XP or Vista, or an
Apple Mac running OS X Panther 10.3.9 or higher. The Vodafone service
is the fastest in the UK at present, offering download speeds of
up to 7.2 Mbps.
Like the other mobile broadband providers, the
Vodafone service is very easy to use. You simply plug the USB modem
into your computer and connect to the internet. With a Wi-Fi
modem, you can connect up to 5 devices wirelessly to the internet.
The monthly cost is £15.32 for 3 GB per month.
If you choose an 18 month or 24 month contract the service is free
for the first three months.
Vodafone now also offer Mobile Wi-Fi, where you
can connect up to 5 Wi-Fi-enabled devices at once to your mobile
modem.
|
Price
Plan
|
Data
Allowance
|
Price
per month
|
|
|
3 Gbytes
|
£15.32 (7.2 Mbps)
|
One of the benefits of using the Vodafone service
is that you can use it in over 100 countries, using the international
Vodafone network of operators.
Vodafone Broadband (UK) Consumer Reviews
Love your mobile network? Hate it? Please share your experiences to
help other people choose the mobile broadband network that's best for
them. Please do not review this network if you have not used it. This
is a review site, not a forum, so please don't just ask questions. Please
do not use swear words or offensive language, and please, no advertising!
Average rating from 168 reviews: 
Reviewed by barry mays from scotland on 27th Jan
2012
hi i have vodaphone broadband keeps cutting me of tried to call them
on hold forever then cut me off!! have emailed them 2/3 times now never
get back to you real poor c/service thinking of moving to orange
Rating:  Reply
Reviewed by thomas from england on 25th Jan 2012
vodafone mobile broadband in eastchurch is totally abysmal almost non
existant internet pages shut down as it takes sooo ! long to load one
is better sending a letter
Rating: Reply
Reviewed by allan from england on 23rd Jan 2012
having used a vodafone mobile broadband dongle for nearly two years
now, and having had slow and sometimes useless service throughout that
time, i just wanted to add my voice to the seemingly endless stream
of dissatisfied users out there. how someone can do a survey, and say
that vodafone mobile internet is outstanding, is either a liar-or is
badly informed. maybe if the reviewer had personally USED the product,
he or she would be able to offer a true account of just how diabolical
a 'SERVICE' it is. to say service is a stretch of the imagination, as
mostly it's lack of service that we (the poor consumers) have to put
up with.
Rating: Reply
Reviewed by Anna from UK on 17th Jan 2012
The PAYGO Dongle service is quite poor and cuts out regularly. On good
days I have 2 bars of service which is quite limiting and slow. It was
just tiresome trying to register and took me all of an hour. Topping
up either online or by voucher is stupid and tedious every single time
(7months now). There is just no consistency as to when it expires and
the website is repetitive with very poor navigation. All and all, a
truly an annoying experience!
Rating: Reply
Reviewed by joan anne may from uk on 17th Jan
2012
I cannot top up my broadband for my pc because I have windows 7. Ridiculous
!
Rating: Reply
Reviewed by Mike from UK on 12th Jan 2012
Vodafone PAYG Dongle £15.00 2GB last up to maximum 7 days if your lucky.
I am a very light user just used to check emails in. No downloads, No
uploads, No Streaming video. But still used in 7 Days. Vodafone are
aware of a fault but will not do anything about it. running a similar
laptop on another PAYG supplier but only 1GB still running exact same
email programme 1 month with extra left on before having to top it up.
Buyer Beware
Rating: Reply
Reviewed by Rob from uk on 12th Jan 2012
Had a contract,24months netbook,£20 per month.The contract expired,vodafone
carried on taking direct debit.I wrote to them,they took more money,I
wrote again,they took more money.I had the bank stop it.Then vodafone
sent letters to say I owe them money.Letters to directors,no response.I
have now got a letter from DRS,a debt collecting service,and a bad credit
rating,because I stopped them stealing from my account.A court case
is now being prepared,not just against vodafone but individuals as well.Avoid
these cretins like the plague.
Rating: Reply
Reviewed by steven from scotland on 6th Jan 2012
My Vodafone mobile internet is useless.live in falkirk.do not go with
Vodafone if you live in this area.they are expensive and not worth the
money
Rating: Reply
Reviewed by dave simpson from united kingdom on
2nd Jan 2012
can't get vodafone broad band to work on windows xp
Rating: Reply
Reviewed by Louise from UK on 21st Dec 2011
Had a contract dongle with vodafone, recently got cut off from the internet
for "abnormal use". Have still been charged the excess price for exceeding
the standard limit. Called the customer service, got no help whatsoever
- in effect the response was "Your fault for exceeding limits, you're
now cut off, but we'll still take your money for the rest of the contract
time.No you cannot cancel the contract." Have formed a written complaint,
and will be switching service providers in the next few days. My personal
recommendation for anyone considering Vodafone as a mobile internet
provider, go elsewhere if at all possible and if Vodafone is the only
one with coverage, I would seriously consider not having internet access
at all - it'll save money at least.
Rating: Reply
Reviewed by Kevin from Ireland on 19th Dec 2011
I use a vodafoFone dongle payg on wifi toped up on thursday and by sunday
its gone and that was a 5g bundle.hate it and its slow,,stay ayay,im
in the west of ireland,,
Rating: Reply
Reviewed by Miss Woolley from England on 16th
Dec 2011
Just want to say that although I haven`t been using my internet recently
( i`ve been doing a little test ), my internet usage has been going
down which i`m not happy about at all. I`m with vodafone and get 2gb
per month and 1gb of wifi per month ( although i`m not sure on how to
use that ) for £15.00, but if I exceed the 2gb within the month period,
vodafone automatically charge £15.00 per 1 every extra gb. Now i`m making
sure I don`t exceed my 2gb, but it proberly will anyway with the credit
that`s being stolen from me, then there`s another £15.00. I think i`m
not too happy with my internet provider and soon will be cancelling
my direct debit with them.
Rating:
Reply
Reviewed by Charlotte from UK on 8th Dec 2011
I have had a Vodafone PAYG dongle for some time as it is the only one
that will work where I live. Over the last month or so, I've been using
it about same but find I need to top up every 7-10 days instead of 21
days. I am very disappointed but don't have an option
Rating: 
Reply
Reviewed by Fabienne from UK on 28th Nov 2011
I started using a netbook at home recently (I go on the Internet mainly),
with a Vodafone pay-as-you-go dongle. It could be quite slow at times,
but is absolutely fine at the moment. What really annoys me, though,
about this dongle is that I had not realised that the top-up (£15) expires
after 30 days! It is going to expire in a few days' time, and I still
have quite a lot of credit left. I am not happy at all about this, it
might be all right for people using the dongle intensively, but what
about people like me who don't? I will have to find another solution,
I just don't know which one though, as I don't want a contract. I wish
this could be changed, as I find it quite disgusting, and it is really
spoiling it for me.
Rating:
Reply
Reviewed by mrslow from england on 28th Nov 2011
tottaly rubish,customer service and shop staff useless,stick disconnecting
itself,ping on average is about 2000m/s!!!max 4000m/s(should be under
200m/s)poor,poor and 100 times poor
Rating: Reply
Reviewed by gainsoul from england on 28th Nov
2011
when bought was told 3gb but am only getting2,and lucky to get 2 weeks
out of it,poor signal,just a substandard product sold very misleadingly.
Rating: Reply
Reviewed by bridgie from ireland on 25th Nov 2011
my vodafone broadband is very slow,cant watch you tube videos,im very
disapointed iv been very loyal to them been with there network for over
8years and when i rang to get the problam fixed they said that there
was nothing they could do.I cant get wi fi at all.very very disapointed..
Rating: Reply
Reviewed by judith from scotland on 22nd Nov 2011
if vodafone is the best dongle i dont want to see the worst because
vodafone dongle is slow slow slow slow. you cant watch utube because
is so slow downloading anything takes forever and in a nutshell its
rubbish
Rating: Reply
Reviewed by brymedia from u.k on 20th Nov 2011
2 gig for £15 and that lasts me 6 days is the most amount of days of
very light - usage,it's a con and cannot wait for virgin-media for proper
BROADBAND. Funny how every post on this page is negative because up
and down the country every student from Glasgow uni to London are all
complaining about the same issues that this k3570z and the older versions
are all sluggish,slow,non-responcive,cut you off your browser as the
list is endless,to set the record right these little Dongles were all
tested in CHINA where they put a satalite up many years ago and on normal
b/band you can d/load a film in 2 minites. But these monkeys like vodaphone
bought right in to it all and now because all we want is some sort of
customer reassurance there is nothing at all no boosters.no help. it's
a joke and i can't wait to smash this to bits with a hammer when the
virgin-media man arrives at the door.
Rating: Reply
Reviewed by Mal from UK on 18th Nov 2011
I use Vodafone for work and their reception, outside London and other
major cities, is uniformly terrible. I am unable to get a usable mobile
signal at home, at the office, or at either of the hotels I have stayed
in over the last week. Their solution - rather than erecting more masts
or negotiating with other providers to use theirs - is to have me pay
for a suresignal unit at home and another at work. Doesn't help me when
on the road though. In return our company pays them a fortune every
month.
Rating: Reply
Reviewed by Miss ?? from UK on 15th Nov 2011
Vodafone has gone down hill these past few years, with everything that
has gone on with the blackberry and then their site goes down to! They
have ripped me off before and their stores are useless with phone related
problems! The only reason why I stay on this network is for the calling
circle so I hope another phone company comes up with an identical or
similar idea, please! And I didn't even want to give them a star on
this review but that option was not their (hint for any other review
sites)
Rating: Reply
Reviewed by Rich from Powys wales on 12th Nov
2011
Vodafone internet is all but useless in llandrindod wells hopelessly
slow and drops out so much its not worth bothering if I go across the
border to hereford it works if you anywhere without three g forget it
Rating: Reply
Reviewed by rich from UK on 10th Nov 2011
After reading a few reviews from this site and another I can conclude
that yes, it appears that my PAYGO data allowance has indeed been slashed
from 3 to 2 GB. I discovered that when I topped it up and checked my
account and am thoroughly regretting posting the original glowing comment.
I am thoroughly disgusted that instead of putting the price up they
have sneakily whipped a whole gig from my allowance which in effect
has cost me another £7.50. Scummy underhand tactics indeed, well for
that price I might as well upgrade my home internet, bin the dongle
when it runs out or use it as a storage device and certainly think twice
about changing my mobile phone - I thought Vodafone was supposed to
be a good deal, NOT ANYMORE. No stars. Bag dog. BAAAAD Dog.
Rating: Reply
Reviewed by rich from uk on 9th Nov 2011
Hi, I have been using a Vodafone dongle for the past year or so. I got
it as a backup because my usual AWFUL broadband - Talk Talk (Yeah don't
laugh but you get what you pay for) I read the reviews so I didn't expect
much, it is ok but not not brilliant, you can't watch youtube without
it having a heart attack every couple of minutes but other vid sites
seem ok and you can check your email and do a bit of surfing. Not happy
about the 1gb data cut but at the end of the day you can always go elsewhere
with a PAYGO and the best thing is that when I bought it I registered
it under a false ID, top up using cash only, never put my details online
my laptop is a self build and technically I am surfing completely anonymously
which suits me quite well.
Rating: 
Reply
Reviewed by Harry from UK on 1st Nov 2011
Disgusting. When I bought my PAYG dongle it was advertised at 3gb for
a 15 pound top-up. Then in August, without telling anyone they cut it
down to 2gb, a 33% cut for the same price! I suppose they thought no
one would notice but actually it was easy to notice because I was only
topping up once per month, then suddenly I was topping up twice per
month. Not appreciating the contempt they displayed for their customers,
I voted with my feet.
Rating: Reply
Reviewed by Marls from uk on 29th Oct 2011
Hi guys. I've been using a Vodafone dongle & truly it was dreadful.
Rating: Reply
Reviewed by Chris from Cardiff on 21st Oct 2011
Total ripoff - the charges for this are extremely excessive and is very
slow. I appear to have used 11Gb in a month - absolutely wrong! The
problem is that I'm locked into a 2 year contract!!!!
Rating: Reply
Reviewed by Alan Greenwood from UK on 20th Oct
2011
Awful! Too slow to be of any practical use. Bought from Carphone Warehouse
where it was cheap but advertised as fast.
Rating: Reply
Reviewed by peter smith from uk on 17th Oct 2011
vodafone dongles do not work due to they need constant software updates.
Rating: Reply
Reviewed by qwertyuiop from England on 15th Oct
2011
i recently changed to vodafone broadband dongle and it is terrible when
you browse the internet it is slow you cannot view youtube videos because
it is slow or play online games and i also used their app to see what
the coverage is like on their website and it said their was no coverage
at all. also it is £15 for 2gb of data but if it reaches the end of
the month and you still have data left which i always do it doesnt carry
on when you next top up.
Rating: Reply
Reviewed by Howard Miller from UK on 15th Oct
2011
To be fair the actual operation of the thing works very well. What I
didn't realise (and the guy in the shop lied to me about) was that if
I go over my limit it's 5p per MB. This doesn't sound much but (if my
maths are correct) that's around 50 quid per GB!!! That's shocking!!!
To add to the insult, I can find no way to see how much I have used
this month. The app thing doesn't work properly (Mac version) and the
web site is shocking and useless. Luckily for me, I'm still in my days
return period :)
Rating: Reply
Reviewed by astik from india on 12th Oct 2011
its the best one with the most facilities tha can be given.
Rating: 
Reply
Reviewed by Gordon_M from Scotland on 8th Oct
2011
In a word - coverage. I use mine a lot, because I'm paying for it and
I have to. Coverage anywhere I really need to use it is rubbish, normally
defaults to GPRS because even when it does get a 3G signal it just won't
download anything, and it does spend it's time switching between GPRS
and 3G, even when you tell it not to. ... but This year I took it with
me to the south of France, because I didn't want to pay ripoff hotel
wi-fi connection charges. What a revelation. Worked first time, ran
at 3G all the time, uploaded and downloaded like a champ. Hence my conclusion
that it isn't the dongle that's the problem, it is poor network coverage
or capacity - don't blame the dongle. Still not having another, tethered
Iphone next time, and not on Vodafone if I can help it. Fairness point
- I suspect all moble broadband providers are the same.
Rating: Reply
Reviewed by David from UK on 28th Sep 2011
I used a Vodafone dongle in a wireless access point. I bought it so
I could leave it switched on for use as a backup, and for in our caravan.
I found that even when I was not using it, my credit went down by around
45p per day. I disabled the wireless access point in case someone else
was using it without my knowledge. Same thing. It seems Vodafone charge
you every time the device connects to the network, even if you don't
send/receive data. This equates to paying £15 a month and getting no
data. I used up my credit and dumped the sim. Now I am with a network
that doesn't rip me off.
Rating: Reply
Reviewed by Amber from england u.k on 21st Sep
2011
I`ve had pay monthly vodafone dongles for 18 months 15 pounds a month.i`ve
had bad experience of vodafone network.i bought my dongles in carphone
warehouse. they are not helpful about my problem. no signal in my area.they
are liar, carphone warehouse staff said good signal.rubbish no signal
at all.we go back to carphone warehouse after 4 days to cancel my contract
they dont accept.we go back again to try and speak to the manager he
said they cant do anything about it.we tried to ask help in one of vodafone
staff he said go back to carphone warehouse because i bought my dongles
to them not in vodafone shop. i am distress of this problem because
i am paying for 18 months not using it.i regret that i signed this contract.i`d
have tmobile dongles i dont have problem very very good signal.i dont
recommend vodafone network, they are rubbish not worth it.they just
want our money and they are not reliable.i am not going back to their
network! RUBBISH,RUBBISH,RUBBISH NETWORK!WHAT A WASTE OF MONEY AND TIME!
DISHONEST!O STAR!
Rating: Reply
Reviewed by old skool from..... from 20 years ago on
21st Sep 2011
i got the perfect solution to high internet charges!close and un plug
your lap top and toss it in the nearest bin(couple of smacks with a
hammer first=optional)then go outside and live a little. stop being
victims to this damnable age of technolo gy!anyway thats all i have
to say now where,s that bin. ps whatever ahmed! wonder who you work
for.
Rating: Reply
Reviewed by BILL from SCOTTLAND on 21st Sep 2011
COVERAGE MAPS ARE NONSENSE. LIVED IN 3 DIFFERENT LOCATION IN ARGYLL
AND HAVE NEVER GOT A 3G SIGNAL. DOWNLOAD SPEEDS (WHEN I CAN GET ANY
CONNECTION ARE LESS THAN 1KBPS AT THE BEST OF TIMES. AVOID VODAFONE
DONGLES LIKE THE PLAGUE. THE ROYAL MAIL IS A FASTER METHOD OF COMMUNICATION
THAN VODAFONE MOBILE INTERNET. MAY THE ENTIRE MANAGEMENT OF VODAFONE
SUFFER THE SAME DEGREE OF FRUSTRATION AND RAGE THAT THEIR THRID RATE
SERVICE HAS INFLICTED ON SO MANY OF THEIR CUSTOMERS
Rating: Reply
Reviewed by fed up from fed up land on 17th Sep
2011
vodafone is a total rip off! slow slow slow!
Rating: Reply
Reviewed by Peter from UK on 11th Sep 2011
This should have minus score added. I'm not happy going from 3GB down
to 2GB ... So now i'm with 3 simple as that.
Rating: Reply
Reviewed by David (dch) from Scotland on 8th Sep
2011
I`ve been stuck in hospital for the 8 months due accident and a stroke
@ 41 and in wheel chair typing with 1 hand on screen key board. I have
ask a nurse take me to v/p shop. The have messed up my rate but did
refund me. Toped up last week 3gig and find 2gig, sorry must go, may
1 finger is sore. key trainning, haledavid@windowslve.com
Rating:
Reply
Reviewed by Jay from Northern Ireland on 30th
Aug 2011
Bought on 25.08.2011 a 10£ web & Text freebeee what should give me 500MB..
I got today 30.08.2011 a txt what said my my data use has exceeded my
freebee limit . 500MB in 5 Days for checking email's on my mobile !!!
This is an rip off !!
Rating: Reply
Reviewed by kev from scotland on 29th Aug 2011
absoloute rubbish avoid at all costs
Rating: Reply
Reviewed by Jay from Northern Ireland on 27th
Aug 2011
UPDATE : Now Vodafone give you 2GB for 15 BPD ! This is an rise up of
30% in the recession ! Thanks to the government who let us alone with
such rip off Companies . Slow broadband as hell to unusable. Service
not visible... shame, but everything seems ok so long the profit is
enough to fill shareholders pockets.. -5
Rating: Reply
Reviewed by andy from scotland on 26th Aug 2011
well all you have to do is read other reviews to realise vodafone is
rubbish, 40 min to log in to hotmail, doesnt load fast enought to actually
get to read any of them. Thankfully im a pay as u go,£15 for 3 gb when
I bought it, only mannaged 1.2gb in the 30 days even though pc connected
for this period,no carry over, when I renewed I got 2gb for £15? down
loads are so slow they often break connection and you lose what ever
you have already tried to down load !!!. If you want a truly fast connection
for free join your local library... 800+ MB in less than 20 mins, not
mobilebut shockingly FAST I would rate voda fone NEGATIVE rating stars
truly crud crud. Ps the only reviews that seem positive were probably
put there by vodafone
Rating: Reply
Reviewed by Rachael from UK on 25th Aug 2011
I think I've just wasted 3 days of my life I will never get back trying
to sort out my mobile broadband with Vodafone. I was told I was in high
3G cover area but when getting started at home, in an inner-city area,
it was unable to find any 3G signal whatsoever. Every once in a while
one bar would flicker into life, but I never managed to connect online.
Money and time was wasted on the phone to their support department (although
very friendly) and in the store where it worked perfectly. Eventually,
the store were really good with me and gave me a full refund. I went
across the road and bought a dongle with 3 and it works perfectly. Say
no more.
Rating: Reply
Reviewed by Gavin from Ireland on 25th Aug 2011
Its back to the days of dial up and if you ring customer service its
always your computer or cable or ?...... and now have to stay with them
for the next year fell like crying!!!!!!
Rating: Reply
Reviewed by John from uk on 24th Aug 2011
Have 3 bars out of 5 right now. Good signal so it says. Joup. Took me
just 5min to get to this page. After I lost connection 3 times. Looking
for another provider because this service is just a joke.
Rating: Reply
Reviewed by Josh from UK on 21st Aug 2011
Download speed is good but rip off prices if you go over your allowance.
£15 per gb and you don't even get to carry it over to next month if
u don't use it all . Personally i wont be renewing my contract with
these prices and would not have signed up if i knew this.
Rating:
Reply
Reviewed by Michael woodcroft from U.k on 17th
Aug 2011
Extremely poor. Topped up and had less credit than i had previously,
then all of a sudden credit has just gone. Steer clear.
Rating: Reply
Reviewed by jeff from uk on 11th Aug 2011
Vodafone are terrible. I was lied to and signed up for two year deal.
Within 2 weeks the service stopped. I was told time and time nothing
wrong with the mast in my area. After three weeks complaining someone
actually sent an engineer & guess what, yes found faulty. I still get
intermitent service & regret ever leaving T-Mobile. Had no problem with
them. Still got another year of contract with these idiots.
Rating: Reply
Reviewed by Magz from Ireland on 10th Aug 2011
Terrible! Ir will probably disconnext me four or five times before I
even finish this post. My boyfriend is using an o2 Dongle in the next
room and happily streaming youtube videos and playing games online.
It takes me ten or twenty tries to even open a facebook page. It used
to be not so bad, but for the past two weeks I cant get anything done.
Im definately changing over to O2. 0/5 Stars.
Rating: Reply
Reviewed by Kieran from UK on 9th Aug 2011
Appalling coverage. I have lived in 5 locations with this dongle - city,
country, high, low, and EVRYWHERE . . .this service is a a complete
disaster. Avoid. Oh, and they also lied to me on the phone. I had gone
over my limit and needed to split the bill over 2 payments . . .'no
problem at all!' they said, and promptly took the whole lot, gaining
me a bank charge. So, all in all, lies about coverage, and lies when
you deal with them. PS the call centre was in Cairo.
Rating: Reply
Reviewed by ahmed javed from india on 8th Aug
2011
above written lines are all lies. Don't believe them
Rating:
Reply
Reviewed by Jason trinder from UK on 6th Aug 2011
VODAFONE very very poor. Their signal map checker on their website is
completely false. If you want to check your true coverage check a prog
called Atlas. Never had such a poor service!! Non existent 3G and keeps
dropping from Edge. This on the iPhone. Would certainly not recommend
them again!!!
Rating: Reply
Reviewed by KL from UK on 5th Aug 2011
Horrible & terrible! Expensive +++++ & slow +++++. NEVER sign up for
this service!!!!!!!!!!!!!!!! You have been warned
Rating: Reply
Reviewed by ttillop from uk on 2nd Aug 2011
broadband is a joke, slow and painful, do not think about geting it
Rating: Reply
Reviewed by Chris from UK on 1st Aug 2011
Wish I hadn't changed from O2. The network coverage is just terrible.
All too often I just can't get any mobile network coverage at all and
yet according to the coverage maps should be better than O2. And it's
not even as if it were cheaper. I will be changing back as soon as I
can and I would advise anyone thinking about using vodafone for mobile
internet (and that includes any smartphone) to look elsewhere.
Rating: Reply
Reviewed by JK from UK on 30th Jul 2011
Awful! Have had a Vodafone dongle for a month - it works only when it
feels like it !!! I've had it replaced and the new dongle is the same.
Don't waste your time or money on this rubbish. I've just gone back
to using my HTC's wifi hotspot facility and connect to the internet
through that.
Rating: Reply
Reviewed by S from UK on 29th Jul 2011
Poor network perfomance,No connection during work hours.
Rating: Reply
Reviewed by Alistair McLay from UK on 29th Jul
2011
My company already had a Blackberry, phone, email and internet service
with Vodafone we were quite happy with and so when we needed greater
mobile connectivity I took out the dongle package above. Quite quickly
I realised I needed greater than the 3Gb usage included as the additional
usage charges were £15 for every additional 1Gb. Customer support increased
my allowance to 5Gb. The company's bill last month for around 15Gb usage
was £96!!! T-Mobile and 3 offer either unlimited or 15Gb usage for around
£15-£20 per month! I asked to cancel with reluctance and disappointment
when I discovered Vodafone did not offer a greater usage package. But
the cherry on the cake was the ETF of £170 they charged me. I could
not get them to agree to either reduce or waive this fee, even at the
threat of moving my overall contract away when it was up for renewal
within a few months. Terrible value, terrible service. This company
does not value your custom and they are extorting money from you. Avoid
like the plague.
Rating: Reply
Reviewed by M Jackson from UK on 24th Jul 2011
Got a Vodafone dongle thinking that I could use my laptop away from
home to access internet and e mails.Absolutely hopeless and a sheer
waste of time.Connection constantly lost even though had 3 bars out
of a total of 5.Very slow to download anything,like 20-30 minutes ,would
not download complete pages and any second page on a website was impossible.Never
did access e mails.Must be one of the top pieces of rubbish I have purchased.0
stars out of 5.
Rating: Reply
Reviewed by Callum from Dorset, UK on 22nd Jul
2011
Been using Vodafone mobile broadband for about a month. Speeds have
been pretty good, 2-3 MB/s. It slows down to around 1 MB/s at peak times.
It's great for browsing the internet, doing software updates, a bit
of YouTube, facebook etc. Using an unlocked Three dongle with a prepaid
Vodafone mobile broadband SIM. It has 3 bars of 3G+ downstairs and 5
bars upstairs. I usually am testing at my house with the dongle, except
when I went to the Thomas Hardye Leisure centre. I did a few software
updates on my laptop. Downloaded 700 MB, in about 20 minutes or so.I
had 4 Bars of 3G there. I have found Vodafone's 3G coverage to be deep
and rich. Not like the other networks where the dongle is usually on
1 bar or 2. Although it is only in the towns, I was testing in Dorchester,
Dorset. It usually drops to EDGE when you go out of town and then GPRS
when you are out in the sticks. I have found EDGE to be quite acceptable
for light browsing, e.g, News, eMail and text heavy pages. GPRS is probably
too slow for this even. But I did check my eMail on hotmail and went
through Google, BBC and Facebook, albeit slowly. At a friend's house
out in the countryside North of Dorchester on 3 bars of GPRS. I wholeheartedly
recommend Vodafone mobile broadband, I have no idea why there are so
many bad reviews. Vodafone mobile broadband does what it says on the
tin: provides a perfectly good internet connection while you are on
the move. It could be better, anything could be. But after trying Orange
beforehand, I can say Vodafone are excellent!!
Rating:
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Reviewed by Steve from UK on 19th Jul 2011
Should be sold with a free beard trimmer because you'll need one whilst
waiting for this to download. Avoid
Rating: Reply
Reviewed by Jay from NI on 12th Jul 2011
5 BPD web pack is now expired, I have to pay in future now 10 BPD ..
increase of 100% Thanks Vodafone ..If I raise prices by 100% for my
clients I'll get broke.There everybody can see why monopoly without
regulation is always bad for customers. 5 provider they all provide
rubbish for huge money..you can choose only who rip you off !! Dongle
unusable as reported before .. no change no Service Sales Team in Shop
has absolutely no clue,service not visible ... The rates changed again,
to the disadvantage of customers. Vodafone ...I want the best rip off
.. Thanks to the same bad service anywhere no real choice for customers.
Rating: Reply
Reviewed by suky from england on 7th Jul 2011
My first dongle died a horrible death within a week, no connection successes
before then, then the replacement was overheating and disconnecting
every 5 minutes or less even on 3G, then get "no device detected, have
to keep swapping USB ports, what rubbish service and products Vodafone
provides.
Rating: Reply
Reviewed by John Wilde from UK on 7th Jul 2011
Bought one of these so I could connect while changing home broadband
suppliers. Takes ages to start, cannot download files of 15-20 meg,
keeps disconnecting, and page loading times? Dial up connections were
faster than this... It's exactly the same on my netbook, my wife's laptop,
and both home PC's.
Rating: Reply
Reviewed by B from UK on 7th Jul 2011
Unable to install the software does install but vodafone exception is
thrown I don't know what it is but I am unable to connect with Vodafone.
Rating: Reply
Reviewed by Eric Valdano from England on 28th
Jun 2011
Very slow, very expensive. Extremely poor service, as a customer you
are expected just to pay through the nose and put up with it. Unfortunately,
I don't have a landline, nor want one, so my choices are limited. I
really would not have it if there were more options in the market. One
star? only because it's the minimum you can give, for the price, they
deserve NO STARS.
Rating: Reply
Reviewed by Ricky Rose from England on 26th Jun
2011
A very troublesome way of connecting to the net, but I have found a
few solutions. Only use 3G, as with a mobile phone you cannot expect
'usable' data transfer in these times using the 2G signal (the green
light on the dongle) if you can't get the blue light, then you need
to buy a signal booster. Keep the dongle in the USB on your computer
and attach the booster to it, then point that to your nearest mast.
Secondly, mine is always on 1 or 2 bars yet I still maintain a very
fast connection, however the software connectivity is where I get most
of the problems. You'll suddenly notice 'internet explorer cannot display
webpage' and the windows toolbar connected to icon will say local only
instead of local and internet. First disconnect in the vodaphone window,
but keep internet explorer open if you want to continue with what you
were doing. Then in your 'my computer' window (from the start menu)
right click on the vodaphone dongle/drive and click safely remove, then
remove it. After a few moments re-insert it, the vodaphone program after
a minute will find it, then reconnect, refresh your page in explorer
to carry on. In the later vodaphone software (the latest version) this
same problem seems to be caused by home network priorities, but I don't
fully understand it yet, however I just click a few different settings
and eventually I get a reliable connection. If anyone with similar problems
needs me to talk them through possible troubleshooting try to request
me on Facebook as I can't enter a url on here (Ricky Rose, Witney UK
I went to Abingdon and Witney College) failing that google 'Rep1ay'
(yes spelt with a 1 not L) In my location vodaphone mobile broadband
is still the best in terms of speed when it works, I also use '3' having
been convinced they have the best 3G coverage, WRONG!
Rating:
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Reviewed by sivakumar from india on 26th Jun 2011
there is no speed in connecting or downloading as the Vodafone dealer
promised i am fed up of this device
Rating: Reply
Reviewed by David from UK on 25th Jun 2011
You people slating Vodafone need to get a grip. Ok the service isn't
perfect and nor are customer services but you should try 3 if you want
a real horror story and then you will be screaming for Vodafone again.
Rating:
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Reviewed by gareth thomas from turkey on 7th Jun
2011
vodafone mobile dongles are the worse piece of tehnicological rubbish
i have ever come across,extremely slow loading,constant disconnection
from internet,topping up is just an absolute nightmare,even when you
top up a weekly unlimited package at the vodafone shop your credit has
gone the next day and your constantly asked for more money to open the
connection again,customer services never get back in touch,their computer
system dose'nt recognise credit added,5 times last week i went to the
vodafone shop because my credit although a weekly packet ran out every
day ,cost £20 last week...normally £4.80p or 12 lira here in turkey
and no rebate or free time....dont bother let vodafone make all their
profit from your money and no internet connection. 15 months of nothing
but trouble..what a rip off
Rating: Reply
Reviewed by David E from UK on 31st May 2011
Absolutely useless not fit for purpose. Half the time I cannot even
open emails. Videos, ebay ,job searches forget it.
Rating: Reply
Reviewed by Tony from GB on 26th May 2011
I was stuck in a 12 month contract with Vodafone. Constantly complained
about the poor coverage and was always told "Our map shows it is very
good" had a new modem, downloaded latest software to no avail. Eventually
ended up paying £15 a month for no service. Vodafone did not want to
know. Could not even download the "Free" vodafone software. Would not
recommend to my enemy.
Rating: Reply
Reviewed by eric from GB on 21st May 2011
When works good speed, all singin' dancin'. But after a while it disconnects
without warning leaving you with "No Device connected" and no 'net to
boot! If you're chilled out get one and find out your self.
Rating:
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Reviewed by Tarquin from Marbella,Spain on 12th
May 2011
I am getting upto 6.5 gig download speeds at off peak hours with the
unlimited pay as you go mobile dongle. Costs 50euros a month but the
local telephone engineer is a scumbag thief just getting paid for call-outs
each time without installing a line. Don't use the Vodaphone software
because it sucks monkey balls. w/w/w.mwconn.c/o/m/ remove the / from
the url this tool will fix a lot of problems and give you faster mobile
internet by querying the local towers all the time and going with the
best signal. I have my dongle on a short cable taped to a window. Long
cabled create loss and slow the signal down.
Rating:
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Reviewed by Amy from UK on 7th May 2011
Avoid like the plague. Even though I am in an apparently "good" area
signal wise connection speeds are usually somewhere around 20 bps (as
I write this its wavering around 0 bps). I have never had more than
2bars worth of signal either. Currently stuck in an 18month contract
which I can't end without paying for the remaining months, which is
complete BS considering that the connection is currently unusable. Also
the 5gb limit is constantly being pushed over without my knowledge (there
are no announcements by the software) and the current usage bar resets
with the connection so you can't check how much you have used each month.
Do not bother with Vodafone mobile internet!
Rating: Reply
Reviewed by frank coyle from glasgow scotland on
5th May 2011
just lately getting constant green dongle light!
Rating: Reply
Reviewed by hina from UK on 3rd May 2011
very dissapointed with how bad the service is. extremely slow and unreliable.
i have been using vodafone mobile broadband for about 6 months now and
sometimes i have to wait up to 20minutes for a page to load up. watching
viedo i.e youtube, itv player is a joke. 4rm day 1 iv never had more
then 2bars signal strenghth which is very poor. waste of money!!! never
use vodafone mobile broadband!
Rating: Reply
Reviewed by Peter from UK on 23rd Apr 2011
I've been using Vodafone Mobile Broadband for over 1 year. It has always
been an unreliable service but with the new connection software - including
"always best connected" - it's become a joke (but not a funny one!)
Long periods of the day when there's no service. So frustrating. Not
recommended.
Rating: Reply
Reviewed by WILLIAM BIREZA from united kingdom on
19th Apr 2011
why do i get restrictions on the sites that i would like to visit? i
am an adult and i have paid for the use of your internet services!!!
may you lift your unfair and unsolicited restrictions
Rating: Reply
Reviewed by gambinski from england on 18th Apr
2011
Works fine for me in Central London and the price (£10 not £15 per month)
was also good (some sort of in-store discount). Speed for the most part
is not so far away from the BT landline broadband that I use - always
provided you are in a 3G area - my iPhone tells me when I am - so for
occasional use it is great - and guaranteed access to what you need
on your mobile PC - a better 3G infrastructure and it would do what
it says on the tin - not entirely Vodafone's fault and I would reckon
that this is the best of the mobile services available
Rating:
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Reviewed by tim Cook from uk on 9th Apr 2011
I found the vodafone service to be very variable in quality not only
depending on where you are physically but also the time of day. I worked
near the NEC in Birmingham for a long time and got used to asking for
a hotel room on the top floor and hanging the dongle out of the window
on a long usb cable as this was the only way to get a usable signal.
I had a 3 PAYG dongle as a backup and I found that whereas the 3 service
connected and stayed connected (however fast or slow it was) the vodafone
dongle would constantly drop the connection and change speed unless
it was presented with a good signal. Often I'd end up paying for the
PAYG service even though I had a vodafone contract. Ditching the vodafone
dongle and plugging the sim card into a mifi router and putting the
router near a window as high up as possible improved the reliability
and connection speed. If you go for a contract be aware that vodafone
charge an excess usage fee of 15 quid a gb if you go over your limit.
I found this out to my cost. I was never clear how you were supposed
to check your limit and writing to vodafone they don't seem know either
as the first person who responded (when you write to vodafone a different
person answers your letter every time) told me I could download software
to monitor my usage (which doesn't work if you use a router and several
computers are sharing the connection). Later someone else told me I
could monitor my usage by logging on to my account and checking online
(which I was unaware of). After several letters I still haven't got
vodafone to tell me whether I can get a warning when I'm reaching my
limit nor whether I can specify a cap so that I cannot overspend. Its
worth checking this out as I ended up with a 208 quid bill and this
forum has several examples of people receiving unpleasantly large monthly
bills. My advice is check which provider has the best coverage in the
area(s) where you expect to use the service and then try it out with
a PAYG service to see what its actually like in terms of speed, reliability
and usability. I've since cancelled my vodafone contract and I don't
think I'd use them again as I don't think they are very honest with
their customers and their customer "service" is truly appalling.
Rating: Reply
Reviewed by j from england on 5th Apr 2011
first few months is ok but now disconnects all the time even when its
on 4 bars. bye vodafone and onto three soon i hope
Rating: Reply
Reviewed by Neil from UK on 1st Apr 2011
When working it is fine but pages freeze then it crashes. Also after
installing latest 10.1 version the dongle will no longer work with old
software provided with the dongle.The monthly data count resets every
time you reconnect, making it impossible to see how much of your limit
is used, resulting in calls to vodafone to ask or the installation of
third party software to keep a check on the moblie broadband usage.
It also keeps a check on your wifi account with other providers bypassing
security passwords. When contacted the technical department have as
yet not found a way that this can be stopped, (they have been trying
for two months now) something which may be illegal under the privacy
and data protection laws ? customer services are a joke, they do not
read the emails properly and when phoned they often re direct the call
wrongly or just hang up.
Rating: Reply
Reviewed by Angry Customer from Australia on 29th
Mar 2011
Terrible product. No bandwidth in Sydney, and no excuses from a multi-national
company. Compared to the services in Europe and America this is a disgrace.
I'm on work computer at the mo and the speed on my laptop (with vodafone
mobile broadband) is 0bs. I'm in the middle of Sydney, not in a canyon
somewhere in the outback. The bandwidth drops reguarly and cuts out
at least twice to four times an hour. Be warned, this is a very shoddy
product. Not even deserving of 1 star but I can't give 0.
Rating: Reply
Reviewed by Ally from London on 28th Mar 2011
Very Very Expensive !!! Be carefull not to go over the 3g usage amount
which goes very fast, I have just received a £390 monthly bill. Ouch!!
I have been told if I don't pay in full by the end of month, I will
have an extra £253 termination fee and a debt collection company will
be apointed, which will harm my credit scoring. First and last time
I use Vodafone, total nightmare. rip off merchants...
Rating: Reply
Reviewed by vivek from india on 15th Mar 2011
1. NO Customer Care !!!!!!!!!!!!!!!! 2. <3.1 Kbps internet speed (3.1
mbps they claim) 3. Almost zero network coverage in roaming 4. Need
to disconnect and connect every 2 minutes for getting speed Total loss
of your investment into datacard in total... VODAFONE SUCKS !!!
Rating: Reply
Reviewed by Anne Smith from Lothian on 1st Mar
2011
Vodafone Mobile broadband is fine when it works, but it's completely
unreliable. Just when you need it most, you will have hours where the
speed is significantly worse than a very very bad dial up connection.
(As I write, the connection speed is varying between 0bps and 1kbps
and has been like this for nearly two hours.) It's shocking that Vodafone
can get away with selling such a dreadful product. In short - don't
bother.
Rating: Reply
Reviewed by ken gillion from england on 17th Feb
2011
price isnt too bad but is slow to respond, and the thing which really
drives me to sheer frustration is the fact that when you do get connected
within about 5 minutes you lose it. this just isnt good enough and the
device needs to be made better at holding a signal. allso watching a
video , forget it.
Rating: Reply
Reviewed by Sara from London on 17th Feb 2011
Hi Every one. Beware of this Vodafone,mobile broadband. I have taken
18 months unlimited contract for GBP 21 by using dongle.First 15days
of every month it works very well. After that vodafone slows down the
internet. It will be very very slow, can't even access mails. I m getting
frustration. I tried to call customer care. they say that fair usage
policy.asked to end the contract they say that they are asking me to
repay the remaining months amount. How to resolve this?
Rating: Reply
Reviewed by Dave G from UK Oxfordshire on 15th
Feb 2011
Hey everyone! i've read everyones reviews on this page and seen the
general concern for slow download/upload speeds. i seem to be having
these problems myself however dont worry too much just yet. i've just
happend to have a look at my contract and i have found somthing interesting.
(please go and find your contracts as well and refer to them as i explain
a few things that may help). 1st - with reguards to our download limit
being reduced to 2GB from 3 look towards SECTION 7 part b of the contract
stating "we may change or withdraw services at any time....ect, ect...if
such changages are to your significant disadvantage YOU HAVE THE RIGHT
to end this agreement under clause 11b...ect ect. 2nd - now look at
SECTION 11b. it states how to end your contract, so all you poor bunnies
out there who think you are stuck in an 18 or 24 month contract still
take this contract and staple it to the store managers head, i know
im going to do this first thing tomorow morning, i hope this helps,
if it works for me i'll send another post stating otherwise. please
feel free to fully read the rest of your contract now (if you still
have it) as it will arm yourself with more ammunition so you can stick
it to the store manager. all the best of luck to you all. DAVE G xxxx
Rating: Reply
Reviewed by mick the hat from u.k. on 10th Feb
2011
occasional problems with sim not updating. solution. put card into vodafone
phone and it will update (or if you don't have one of their phones then
take it into a vodafone store. had many problems starting mid december.
3 replacement dongles. many calls to tech support. downloaded latest
version (10.) still had many problems. so many in fact that I cancelled.
lucky I did. 3 months free on new contract. working fine now but you
must go deep into your C. drive and root out any files & folders containing
vodafone stuff and delete them before re-installing. also create new
shortcut from all programs/vodafone/vodafone mobile broadband. also
if you are prompted to run setup for version 9. DONT. the 3 months money
I have saved by starting a new contract from thir website i will deem
compensation and pay for a cheap PAYG to update the sim myself. the
reason I even looked at the vodafone site after cancelling was the rubbish
deals everyone else was offering. after you follow the above instructions
i think you may re-consider vour views on this product.
Rating:
Reply
Reviewed by Jim from UK on 10th Feb 2011
I am a photographer who lives on a boat and need to be able to UPLOAD
image files to my agency. I went to great pains to explain this and
confirm with senior staff in a central London Vodafone shop that I would
be able to UPLOAD 10Mb - 25Mb files. I was assured that I would be able
to do this. So I bought the package. Well, there is a cap on UPLOADING
(but not downloading) and, so far, I have been told that cap is 5Mb.
It took about two months through call centres and myself making multiple
checks to discover this. But I still haven't really discovered anything.
I still don't know the truth of it because I have yet to be able to
UPLOAD a 1.5Mb file, a 3Mb file and a 4.5Mb file via the USB broadband
setup. (Emails, web is OK). Who knows how long it will take to discover
what the UPLOAD limit is. It could be random for all I know. I feel
I was lied to in the shop; or someone who should have known better didn't
know their stuff and bluffed me.
Rating:
Reply
Reviewed by Jay from UK on 9th Feb 2011
I recommend Vodafone, Its the best service around
Rating:
Reply
Reviewed by Voda-fail from England, London on
8th Feb 2011
Terrible product, barely works at all. Ashamed that I got sucked into
a kids marketing pitch in store!! I think there is a case for a Sale
of Goods Act action against vodafone.
Rating: Reply
Reviewed by Mike from Scotland on 3rd Feb 2011
SLOW SLOW SLOW - I currently spend my days staring at a blank screen
waiting for something to happen! My signal strength is 'Good' - whatever
that means!!! - yet there is no data. It dribbles from 700 bps to 300
to 20 to 0 - and that's bps, NOT kbps or, God forbid, Mbps!! This 'service'
is simply a rip-off. It is not fit for purpose. It also contravenes
the Sale of Goods Act - which is actionable. So, if anyone would like
to raise an action against Vodaphone let me know - I'll join you. If
anyone from Vodaphone is reading this - get your act together before
we come after you!!! ******** As I tried to upload this message my dongle
dropped the connection!! Coincidence or....
Rating: Reply
Reviewed by Jockey from England on 1st Feb 2011
I've just run a speed test using my K3565 Rev 2 USB modem. Here are
the results: Voda Mobile Broadband Date 01/02/11 18:12:36. Download
speed 1343.13 Kbps (1.31 Mbps). Upload speed 285.52 Kbps (0.28 Mbps).
Server Port 8095 (tcp). Yes! A download speed of 1.31 Mbps with Vodafone
Mobile Top Up & Go Mobile Broadband! Almost as good as many people's
landline broadband. For me Vodafone Mobile PAYG Broadband is pretty
damn good, even if they do now charge £15.00 a month for 2GB of data
alowance.
Rating:
Reply
Reviewed by Tony from UK on 30th Jan 2011
I had many of the problems already shown here. Then, somehow windows
managed to configure the device as a modem to connect without the vodafone
software (it was using a network connection listed as a LAN or high
speed internet) The new configuration is listed as Dial-up. This together
with seeking out the best spot for the dongle at the end of an extension
usb cable now cures most of the problems. As for 3gb down to 2gb, thats
bye bye vodafone! As for customer service, absolute garbage! (In several
shops, "nothing to do with us, we only sold it to you". ZERO stars!
Rating: Reply
Reviewed by john from uk on 29th Jan 2011
GUYS ATTENTION VODOFONE DONGLE NOT WORKING THE PROBLEM IS THAT THE DONGLE
OVERHEATS AND THAT IS WHAT CAUSES IT TO FAIL. IF YOU CAN BUY A HANDHELD
FAN AND FAN IT THEN IT WILL WORK. IT'S A JOKE REALLY THAT THEY CANT
SORT THE TECHNOLOGY OUT THEY MUST HAVE ORDERED A LOAD AND HAVE TO SELL
THEM FIRST BEFORE UPGRADING THE TECHNOLOGY
Rating: Reply
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