T-Mobile Review
In a nutshell: T-Mobile is one of the "big 4" mobile
networks in the UK, and is owned by the same company that owns Orange.
In 2010, T-Mobile became part
of Everything Everywhere Limited - the company formed through the
merger of T-Mobile UK and Orange UK. Owned jointly by Deutsche Telekom
and France Telecom, Everything Everywhere Limited is the UK's biggest
communications company. In addition to its mobile phone network, T-Mobile
also offers mobile broadband.
T-Mobile Consumer Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
offensive language, and please, no advertising!
Average rating from 18 reviews: 
Reviewed by Alex Evans from UK on 5th May 2012
I have just brought my HTC Desire s on tmobile and so far I have not
lost signal once. When switching my number across the custemour survace
was very helpful and got the job done quickly and without any problems.
Rating: 
Reply
Reviewed by Victoria from Wales on 3rd May 2012
I was previously an orange customer and decided to go for a change when
my contract came to an end and the deals I was offered were expensive
in comparison to tmobile deals. However after being with tmobile for
about a year now I can't wait for my contract to end to jump this sinking
ship. At first I was blaming it on my innocent HTC Wildfire however
after talking to other tmobile users I soon realised that i wasn't the
only one whose signal cut out randomly in 'full signal' areas while
standing still. The Internet is also terrible, it can take up to 3 minutes
just to open a page, and most of the time the signal is so weak it just
gives up and tells me there is no Internet connection. I also found
it impossible to take the child lock off my Internet because I don't
have a credit card, finally figured that one out, and the final thing
that gets my goat the most is the 10p charge to use the answer phone,
a service that I had free with orange. Overall I think it is a terrible
network and will be looking into more than just price next time I get
a contract, cheap is not always cheerful!
Rating:  Reply
Reviewed by diane from south wales on 3rd May
2012
Complete rob-dogs overcharged twice on a account which had been paid
off and cancelled, only to be told wait thirty two days for a refund
no way. Customer service is rubbish they are surly and rude and virtually
impossible to get hold of don't bother with them
Rating: Reply
Reviewed by Geoff from England on 20th Apr 2012
Halfway through a 2 yr contract and t-mob have increased the tariff
due to inflation! And sure enough, its there in the t&c's. They can
do it. Have asked in various phone shops, and it would appear they are
the only provider to implement this. Be Aware! The price you agree at
the start of your mobile contract with t-mobile means nothing!
Rating: Reply
Reply by clive from uk on 2nd May
2012
Orange did the same about 3 months ago. Same company i know.
Reviewed by Jen from UK on 19th Apr 2012
I was with T-mobile for about 4 years and started to have trouble with
signal when I moved to University in my house. I was told the coverage
was "excellent" in the postcode I was living in, yet I couldn't call
anyone or receive calls.
I kept contacting t-mobile to fix the issue aswell as going in store
to have the phone (Sony Ericsson Vivaz Pro -WORST PHONE EVER by the
way) sent off for repair only for it to come back with nothing done
as nothing was wrong. So the problem HAD to be with the provider. I
kept being told to call 150 from my handset, even though I couldn't
and they didn't seem to understand that I COULDN'T MAKE CALLS. This
was all over e-mail, and it was only when I demanded a new phone several
times after there was a number of attacks and break ins in my area and
I was scared that if I got into trouble I wouldn't be able to rely on
my phone for contact. After telling them this, I finally got a new phone.
But the problem wasn't fixed and I still couldn't make calls in my house
and the singal was still generally bad everywhere I was.
Eventually I saved enough money to buy myself out of my remaining 7
months of a 18 month contract and currently using the advice on here
to find a new provider. Hopefully the next one won't be as troublesome!
Rating: Reply
Reviewed by me from uk on 16th Apr 2012
Been with Tmob for years, they have been great. Excellent customer service,
network coverage and loyalty discounts at renewal. As an ex-Orange customer,
I know just how good Tmobile are. Orange was an *absolute* nightmare
on all fronts!! I hope Tmob can teach Orange how to treat paying customers
now they've tied the knot...........
Rating: 
Reply
Reviewed by fatmonica from england on 10th Mar
2012
I cancelled my contract with Tmobile.Three months later they were still
taking money from me.I asked for my PAC code when I left then didn't
take my number with me.Apparently this was me agreeing to continue with
the contract!No-this was me changing my mind.They have evaded my emails,their
replies are rude bordering on aggressive and they point blank refuse
to refund the money.They have even taken extra charges for these three
months.How can I incur extra charges when the number is not in use?
As a 'gesture of goodwill' they have agreed not to take any more money
but will not refund what they have fraudulently taken.
Rating: Reply
Reply by JT from UK on 2nd May 2012
TMobile are right. If you ask for your PAC and don't use it within the
given timescale (usually around 30 days) then your contract will carry
on as normal. Unlucky!
Reviewed by cc from uk on 24th Feb 2012
Terrible terrible customer service.Wait for 20 mins then cut off for
no reason-appalling.Look elsewhere
There should be a 0
Rating: Reply
Reviewed by John from Uk on 24th Feb 2012
I blamed my iphone3gs for bad, or pooor reception but seems is not just
me, signal drops alot if i set my phone on manual on t-mobile network
i lose completly the network every couple of minutes standing still
outside and varies from 1 line 2g to maximum and drops along the way,
t-mobile I ve joined 4 years ago is worse and worse signal wise... I
will change as soon as posible... Sometimes in london I have signal
and i cannot get a text through, hangs when i want to initiate a call
and so on...
Rating: Reply
Reviewed by Lemon girl from england on 9th Feb
2012
last time i checked, T-mobile were charging about 50p per text!!! Lost
£15 credit in 1 week, even though i only sent 5 texts!!!
Rating: Reply
Reviewed by James from uk on 7th Feb 2012
Since the merger with orange the siganl has been rubbish. I'll be leaving
as soon as I can
Rating: Reply
Reviewed by Jean from UK on 1st Feb 2012
I've been with T-mobile for several years and the signal in my area
has got worse and worse recently. Presumably this has something to do
with the merger with Orange.
I used to be able to get a signal at home most of the time, even though
a nearby mountain doesn't help. Most of the time now there is no signal
at all, or maybe one or two bars occasionally.
I do not use the phone with internet so have no idea if that is any
better - doubt it very much!
Looking for a different network asap.
Rating: Reply
Reviewed by Monty wakey from UK on 16th Jan 2012
T-mobile has got worse since the merger with orange. The signal is ok
but the data connection network is rubbish. In the last 2 years i've
had nothing but trouble connecting to the data connection network and
t-mobile insist there is nothing wrong. Sometimes it takes an hour for
the problems to be rectified but most of the time you get disconnected
and find you can't reconnect. T-mobile are blaming my sim card for the
trouble but the sim is only 6 months old and was a replacement for the
one they provided me with only 12 months ago after the faults kept coming
back. T-mobile customer service is the worst i've come across and even
more so since they started using call centres in the phillipines. The
data netwok is pants on 3g so in my opinion avoid using t-mobile data
network for your internet. The only good points to note about t-mobile
are no charging after you have reached the fair use policy and free
boosters with contracts
Rating: Reply
Reviewed by Sayo from UK on 8th Jan 2012
I just migrated to T-Mobile pay as you go. I found out the prices to
make international call is outrageous. You have to pay £1.80 per minutes
to call Nigeria. I think they have to re-amend the charges. I am not
pleased at all with the price tariff. Thanks
Rating: Reply
Reviewed by Viv from uk on 4th Jan 2012
I've been with T Mobile for about 9 years and as each phone is upgraded
the signal is worse. I now have a iphone 4GS and the signal drops as
soon as the phone moves. I've complained but they say there's nothing
wrong. Seems to me that the 'better' the phone the less phone you get!
Rating:
Reply
Reviewed by alpesh from uk on 4th Jan 2012
Customernservice doesnt exist network coverage is verry bad but and
if you ring tec team for them they have best coverage
Rating: Reply
Reviewed by Nathan Crossley from UK on 30th Dec
2011
I have a contract with T-Mobile, I left Orange to be with them knowing
that signal was going to be merged. However where I used to get Orange
3g signal, with t-mobile I get none. Only in very few places do I get
3g coverage. My service keeps dropping out for 3g when it does, so I
drop calls and picture messages are unretrievable.
Rating:
Reply
Reviewed by Missy from UK on 29th Dec 2011
Been with t-mobile for years and years, really like them. Their offers
have declined recently though. These days their freebies tend to be
limited to the weekend, like how the previous reviewer has said. But
their customer service and coverage is good.
Rating:
Reply
Reviewed by Peter Rayner from UK on 19th Dec 2011
I feel that on pay as you go tariff when I top up £10 on a Thursday,
the only "freebies" I get are limited to the weekend, which is way off
the offer Tescos will allow (30 days to use a 200% allowance. I will
be transferring to Tescos unless more generous allowances are not forthcoming
Rating: Reply
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