Review: T-Mobile Broadband

T-Mobile Broadband Review

In a nutshell: T-Mobile isn't the fastest or the cheapest of the 3G mobile broadband networks. However the basic price of £15 per month does include free WiFi Hotspot access and the USB modem or USB modem stick is provided free of charge. The network covers around 85% of the UK population and includes access to around 1,000 Wi-Fi hotspots around the country.
Best buy: Mobile Broadband Plus (£15 per month); or Mobile Broadband Extra (£30 per month).

T-Mobile offer mobile broadband using either a USB modem or a USB modem stick. Both are compatible with a PC or laptop running Windows XP or Windows Vista, and with an Apple Mac. The USB modem provides a download speed of 1.8 Mbps, and the USB modem stick is compatible with HSDPA offering speeds up to 3.6 Mbps. This makes the T-Mobile service slower than Vodafone and about the same as 3 Mobile.

These prices are for a 24 month contract - the prices for a 12 month contract are slightly higher. The price also includes WiFi Hotspot access. The USB modem is free, whilst the cost to buy the USB modem stick ranges from £0 to £19.99, depending on which price plan you choose.

The T-Mobile network currently covers around 85% of the population.

T-Mobile Broadband Consumer Reviews

Love your mobile network? Hate it? Please share your experiences to help other people choose the mobile broadband network that's best for them. Please do not review this network if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

Average rating from 165 reviews:

Reviewed by sue from england on 9th Feb 2010
im on t mobile broadband i hve a problem with my hotmail it keeps reconnecting it really irretating when u trying to chat to some one does any one hve a ny tips on how to stop this happening ?
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Reviewed by scouse kid la from liverpool obv on 8th Feb 2010
aww lad you should see this dongle its sick everybody is moanin bout it lad am gona blast on yas if yer dont stop. Talkin about slow speeds an all tha i download some sick tunes in about 2 mins la its sound the only thing thats slow is your maaaaaaaaaahhhhhhhhh!!!!!!!!
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Reviewed by bob from uk on 7th Feb 2010
Went to Carphone wharehouse and was told that I would get unlimited internet at £15.00 per month for 12 months with great connection speeds. Turns out I got 3 gig for 18 months with slow speed and no upload at all. And I am usually cut off at 1.5 gig. I phoned and asked why and was told that I watch you tube vid's and they count streaming anything on the net as double the download quota. So if you want 3 gig just use it for browsing and email or you will not get what you paid for. Also it will not upload anything at all. I tried to upload a 4k file AND IT TOOK ABOUT 1 HR. That's a joke as I wanted the dongle so I could run my book business on line. I got better speed in the 90s when I had a modem at 56k How can they get away with this. I am going back to bt and £$%()* the dongles.
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Reviewed by gary w from uk on 6th Feb 2010
hopeless connection speeds and hopeless signal i would never have entered into a contract with t-mobile broadband if id known the service was going to be this poor.digusted!
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Reviewed by Jon from UK on 5th Feb 2010
Actually this is an excellent product. I have no contract and pay £15 a month PAYG mobile broadband, meaning I can cancel if I ever want to and can stop paying when I go on holiday. I get 1Meg down and 256Kb up (better than broadband from 5 years ago). For everyone on here moaning about 2 year contracts: you need a 12 month contract for your landline broadband anyway, (which still gets throttled at peak times) and perhaps you should have just paid for your laptop up front instead of taking out that long contract you now regret ....
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Reviewed by Dana from UK on 5th Feb 2010
I have signed up for a 2 year contract and was disappointed with the very slow connection speeds. It was taking ages to load up bbc news page. Then I switched of the automatic speed setting on the tmobile app and manually set it to the fastest speed. It's flying now. Try this and see if it makes any difference (and if you can handle the poorer graphics resolution).
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Reviewed by Balboa from UK on 4th Feb 2010
OMG I'm so angry right now. This Web n Walk is useless! Broadband? HAHAHAHA you got to be kidding me right!? Been sitting here trying to upload 4 MOBILE SIZED (less than 500kb) photos to Facebook and its taken so long that it has just decided to time out and stop responding!! Tried over and over again and its still doing the same! T-Mobile told me that I would be receiving upto 4MB/s with this thing and it would not be a problem to use. What a scam this is! Did a speed test just now to check if everything was ok and it showed my download speed being 0.07mb/s and upload 0.02mb/s. What kind of speed is that!? The 28k dial-up back 10 years ago was much faster than this. I cant believe they are getting away with calling this a "broadband provider" phoned them up to tell them about the poor service I am getting and their response was "You signed the contract so we're afraid you have to pay for it" in a very rudely manner. WELL IM NOT GOING TO HAVE ANY OF IT. I WILL PHONE THEM TOMORROW TO TELL THEM I AM CANCELLING ALL DIRECT DEBIT PAYMENT TO THEM AND THAT I WILL NOT BY ANY CIRCUMSTANCES BE GIVING ANY MORE OF MY MONEY TO THEIR COMPANY. NO WAY AM I GOING TO BE FORCED TO CONTINUE PAYING £30 A MONTH FOR 18 MONTHS FOR A SERVICE IM NOT GETTING. PERIOD!!!
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Reviewed by medler from UK (Northwest) on 28th Jan 2010
Speed slow.Most annoying thing is that even when it shows signal strength of 5 it either does not connect or if connected keeps getting disconnected.I hope something can be done to make it stable.
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Reviewed by Luigi from WGC UK on 27th Jan 2010
Terrible! worse than 56k dial up! It runs constantly at 28k speed. 4Mb/s speed? Ha what a load of rubbish! How in the world can this be "broadband comparable" Downloads never higher than 44kb/s, upload speeds are dreadful and can take hours to upload even the smallest pictures to websites, Simple web pages can take upto 5 minutes to load and sometimes timeout if taken too long, Constant disconnections forcing you to re-connect all the time. Also to top it off, MSN NEVER works and wont connect (despite T-Mobile saying it does with Web n Walk), Facebook does not load properly and is all screwed up due to the poor speed of connection from this dongle. Pictures on websites are REALLY BAD quality and are all compressed forcing you to press Shift+R to improve picture quality (this doesn't even work sometimes) Videos on Youtube can take ages to stream even the quickest videos less than a minute and ahhhhh I could go on forever with this! Fair use policy telling you that they will reduce/limit your internet activities from 4PM to 12AM if you use over 3GB of the data allowance they give you (you could get through that in hours on a normal broadband connection). You see all these bad things with this service. A simple way is to AVOID IT AT ALL COSTS! T-Mobile are no help atall and cant ever find the solutions to your problems, Customer service and tech support all USELESS! Making us pay £30 for over 2 years for this junk? HAHAHAHA you could be paying for REAL STABLE FAST broadband internet for less than this! Why the heck would anyone in their right minds want to be using (and PAYING) for this piece of rubbish for 18 months? If anyone is stuck in a contract with these thieving robbers then just stop all direct debit and payment to this company and not pay them a penny then stress to them that this "broadband" is not what it claims to be, its not fit for the purpose of use and its nothing compared to what its advertised as. REMEMBER: IF THEY SAY YOU CANT GET OUT OF THE CONTRACT AND HAVE TO KEEP PAYING THEM THEN THEY ARE LYING!!! ITS ILLEGAL TO FALSELY SELL A PRODUCT WHICH DOES NOT LIVE UP TO WHAT IT CLAIMS OR ADVERTISE TO BE AND IF YOU ARE NOT GETTING THE SERVICE THAT YOU WERE PROMISED THEN THEY ARE BREACHING THEIR PART OF THE CONTRACT. YOU CAN STRESS THIS WITH THE LAW/COURTS IF THEY FORCE IT UPON YOU FOR NOT PAYING. Please try ok guys dont let these scam artists rob you of money. All this comes from MY OWN EXPERIENCE with T-Mobile and thats what I did and am now out of my contract with no more worries or stress from this con of what they call a company. Best of luck :)
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Reviewed by Dominic from UK on 27th Jan 2010
They need to give a 'zero stars' option in that drop down list for this pile of rubbish. T-mobile are blatantly ripping customers off with these useless dongles. This is the worst service I have ever been sold, by a long way. Do not buy one of these T-Mobile dongles if you want to stream any web content. BBCi player - forget it. You Tube - if you're lucky and have gone through the hassle of having the adult content restriction removed. Torrents - don't make me laugh. Please, people, stop buying these. Refuse to pay for anything less than your ISP advertises. If we all let them carry on getting away with it and we carry on buying their lies, it will only get worse. If people refuse to pay and make a stand against these companies we will get what we pay for instead of having our pants ripped out of our trousers every time they take our hard-earned. I hate these lying scumbag ISPs. T-Mobile broadband dongles are a step backwards, my dial up is quicker.
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Reviewed by TechNik from UK on 27th Jan 2010
Natalie, I had the same problem as you, and today I went to a T-Mobile Store to unlock it. I have great reception, download speeds good too, but when uploading photos on Facebook or by e-mail, it actually never uploads! That's the only real problem I've had with it.
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Reviewed by The One from Glasgow on 26th Jan 2010
Got my t-mobile dongle 7 months ago ,and couldn't be happier .Unlike everyone else on here ,I dont get disconnected ,I can download movies from limewire and frostwire within 8 hours ,although depending on peers . Facebook works fine - Bebo - YouTube ,uploads quickly too .Pages come in fast and whole (unlike dial up) .The only one Im having a problem with is msn ,but who really cares ? I do skype and Yahoo . But the best news ever is I dont have an allowance ,even though its a pay as you go .I can get internet - full internet - for 5 days for just £2:50 ........... you know the web-n-walk you buy ? Yes ,that . Just this week Iv 'got' -Legion - Marine 2 - Chun li - Blood and Bones - The Book of Eli - Daybreakers - 30 ebooks from 4-shared (which come in so fast you dont see them in the window) .But I cant say how or why just incase I jinx myself lol .Oh and one more thing ,if you do the web-n-walk cheat and get your goodies - which is usually 5 days free web n walk ,It wont work .They still charge you for your daily use -which is a pound .Buy your 5 day pass instead .
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Reviewed by Declan from Kilmarnock on 26th Jan 2010
Terrible, simply terrible. It will now take me about 10 minutes to load the page after I submit this!
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Reviewed by Laura from UK on 26th Jan 2010
Natalie, you can call Tmobile on 0845 412 5000 and they will unlock it for you once you register your details with them! I had to do that today. The reception however is a nightmare, it's sooooo slow and cuts out constantly I keep having to take it out and re-connect... does anyone know if I can connect to the internet with my Wii using the dongle?
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Reviewed by Tony from UK on 25th Jan 2010
using the 3gb 18month contract with tmobile. most epople who are complaining need to take in to account their coverage and usage before commenting. im fortunate i have exellent coverage here, i have hit my 3gb limit but mobile broadband isnt made for heavy usage. its what it says it is. mobile. for what it is works just fine for me.
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Reviewed by Natalie from U.k on 24th Jan 2010
i bought the dongle the other day it lets me on facebook and everything but im not impressed that im not allowed on youtube, i ahvent got a t-mobile phoen so i cant phone up! not very imressed!!
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Reviewed by jerry from england on 22nd Jan 2010
i carnt get on to a game becuase of the low speed
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Reviewed by Jacko from UK on 21st Jan 2010
I have been using my tmoble dongle now for 2 months payg brilliant! im in a really good 3g connection area. i play xbox live throuhg my dongle no probs. 1 problem its capped to 3gb download so whn i hit that limit i can only play live between 12am-4pm.
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Reviewed by Calum from England on 21st Jan 2010
worst internet ever.... signed up for a 24month contract with the understanding that i'll have unlimited use then i got a email via web 'n' walk manager saying that they are going to use a 'fair use policy' yes im only 15 but im not stupid c'mon jeez i downloaded one game (flyff quite a big game yes but nonetheless) and it says ive used my full monthly allowance at day 13 of the month i mean wtf i don't even use it that much and i can't connect my psp to it or anything it ultimately sucks... do not buy one of these and i can't wait til my contract runs out in 8months time.
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Reviewed by jonathan from UK on 19th Jan 2010
Slower than dial up that I had in the 90's... No really ... I mean it really is slower than my AOL 90's dial up. I will be taking this back asap, and will demand a refund, as this is clearly mis-selling.
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Reviewed by adam from uk on 18th Jan 2010
dont ever ever ever ever touch one of these contracts
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Reviewed by jim from uk on 17th Jan 2010
ive never been so fustrated, connect disconect connect disconnect , Going to t-mobile 2moz to shove it up the blokes bum who sold it to me, see if it works better up there.
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Reviewed by larry from uk on 16th Jan 2010
biggest mistake i made getting a dongle from t mobile no download speed cant wait for contract to finish you learn your lesson the hard way
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Reviewed by jerry from uk on 15th Jan 2010
i have to do home work and all it dose is sits there saying over 18s onley. i hate this piece of cheap junk i carnt watch "historic" films. i have to bypass the t mobile system just to get to this web page it is poor and shabby i hate it so mutch . grrrrrrrrr . dam t-mobile
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Reviewed by zim from london on 14th Jan 2010
its ok u get what u pay for.. easy setup once u know how, i am using ubuntu linux 9.10. took 2sec once i figured it out (zim@brikworx.com for help) n0t had any discon, even had it downloading all nite 525mb an it done it..
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Reviewed by jonathan from uk on 12th Jan 2010
I tuck out my 24 month contract with t-mobile around 13 months ago. i gotta say it was for ever disconnecting for the first 6 month it was doing my head in, but for the past 7 month its hardly disconnecting a bad week it may happen 3/5 times a week. when i tuck out the contract with them i ask to see if my address was covered by 3g they said yes, how ever it wasnt lucky for me there was a wireless connection in the area so was.nt bathered, i checked to see if my girl freiends address was covered by 3g they said no... and i tuck my laptop over there funny enuff it picks 4 bars of 3g in this area.... and never disconnects lucky for me me i moved in there now lol my rating goes on t-mobile info realy and they get 0 stars disconnecting 3 stars customer service 5stars DO NOT enter it to a 24 month contract, for the laptop and dongle tho as you will regreat it 24 months is long get the 3 months internet + dongle for 44 pounds on the t-mobile web site 5* for the money
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Reviewed by gary from england on 9th Jan 2010
had the web n walk for 9 months and the service is nothing short of pathetic very rarely get 3g or hsdpa signal constantly on gprs if id known this from the start there is no way i would have entered into a 24 month contract with a so called "free" laptop considering cancelling direct debit they can whistle for the remainder
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Reviewed by Angus from Scotland Glasgow on 8th Jan 2010
I bought a payg dongle for £8.99 plus topped it up with £10 and service is fine When you connect using mobile dongles DON'T expect to be streaming movies or downloading them It's mainly for browsing and small downloads I know the speeds are exagerated but overall my service is great Nothing like land-line broadband but what do you expect for a tenner.Contracts I would avoid with any mobile internet supplier Get a payg
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Reviewed by Peter Smith. from Manchester on 8th Jan 2010
Well not much to say about the T-mobile dongle apart from very unstable (Keeps dropping connection within 5-10min's), Download/Upload Unsure due to connection dropping too often. Before this T-Mobile dongel I had used O2 Dongle and that had the same problem but not for as long as this I had managed to stay connected for a good hour on O2 how ever the O2 Dongle was Pay as you go this T-Mobile dongel is pay monthly. 1 star from me basing it on the fact it is almost impossiable to stay online long enoth.
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Reviewed by Danielle from England on 8th Jan 2010
I got offered the dongle service through T-Mobile when they called and offered me it for £5pcm for 3 months and £9pcm after that on an 18month contract. And I've been quite satisfied by it. I have had it for 3 months now and I have had minor problems with some disconnecting for no reason, (only happened twice) and poor reception at one of the places I use it. However I get poor phone reception on all providers there so the fact that it takes 30 seconds to load youtube doesn't particularly bother me and I'm not there too often. I have just exceeding my monthly limit (but I have been watching a LOT of TV online lately) and am still able to use the net as normal during non-peak times, and have restricted use during peak, which although is a bummer, seems kind of fair. I wasn't expecting miracles when I got this product, just wanted an internet connection I could use on my laptop when I take it across the country, and so have been pleasantly suprised. Fingers crossed it lasts!
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Reviewed by kerry from northumberland on 5th Jan 2010
to remove content lock on t mobile broadband you have to register online with t mobile. either pay 2 pounds to them using a credit card not debit card they refund it back straight away they are just checking your age etc with credit ref agencies. if you have no credit card you call 150 and ask them to remove it and give your permission for them to do a credit check...its not to see if your a bad debtor or anything just to confirm your age and address. after the content lock is removed you can get you tube etc. its to stop kids getting payg dongle and access naughty sites. note: if you try to use debit card it will still show as taken and refunded at your bank even though it doesnt accept debit cards. please be aware cos it can end up bouncing cheques etc and cause you to incur very high charges
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Reviewed by kerry from england on 5th Jan 2010
hi i live ashington in northumberland. bought dongle thing from argos fo 20 quid. first day was a nightmare and i wanted to return it however, once i put my 2 pound credit ( per day or 15 for month) they gave me 30 days free unlimited access. i have had no trouble whatso ever, pleased my contract with talk talk finished cos it was so slow. i cant rate this highly enough. the added bonus is... i have a contract phone with 2 handsets and my kids have t mobile phones too. we are all on the family booster and its free to text send pics and call each other including sending sms web texts with the t mobile dongle. As im on pc/laptop alot its great for me cos its 10p per message otherwise.
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Reviewed by Hilary Fox from UK on 5th Jan 2010
Pros Excellent signal strength in almost all places I have visited. Cons Very very slow. I usually make sure I have the television on to open most pages because it seems to take an eternity. How do these people get away with it! Have given it 4 stars mainly due to the good reception.
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Reviewed by Natasha from Newcastle on 3rd Jan 2010
I hate T-mobile broadband! I have a content lock on my laptop which means that I cant even access youtube. Does anyone know how to remove it?
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Reviewed by nick from UNITED KINGDOM on 3rd Jan 2010
what a pile of junk this dongle is, was assured tha the coverage is ok ..takes ages to do anythin , and thats if I can get past the gateway ..and then disconnects . I get much better performance fom my phone . Waste of £20 .and t mobile are the most unhelpful company I have ever come across ..1 STAR!
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Reviewed by Andy from UK on 3rd Jan 2010
I have been on pay as you go dongle for 6mths.Only problem i got is alot of time watching videos online they keep stopping sometimes every 10secs then starting again.No probs getting on facebook,msn tho.£15 a month,prefer this to paying virgin media with their terrible customer services.
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Reviewed by stephen from england on 2nd Jan 2010
Dont lision to them at all iv had mine for like 6 motnhs and its great i use it alot in the car and stuff and even at home even tho u have internet there so please the internet is good i have used all the profiders orange is ok but t mobile more reliable so please concider my email is forgotton_ste@live.co.uk if u need advise please email and ill help you out thanos
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Reviewed by Rich from UK on 2nd Jan 2010
Absolutely diabolical performance and service. I have been trying to use T-mobile for a year having taken out an 18 mth contract but it is virtually unusable with connections dropping and download speeds so slow that connections timeout. This is despite receiving a strong signal and HSDPA. The technical people cannot resolve and don't phone back. They don't hold up their end of the contract to provide a decent service and don't allow you to stop paying before the end of the contract. The best I have got from them is a vague offer of a refund when the problems are finally resolved which will no doubt be forgotten after the 18 months are up and I can cancel. I have now arranged to go back to fixed line boadband.
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Reviewed by daz from England on 1st Jan 2010
my mother bought me this for christmas and i feel so incredibly guilty. We are not wealthy and she payed alot of money for this, it runs slower than dial-up, the signal seems to yo-yo like crazy. A single mp3 took over and hour and a half to download(dropped to the lowest of 1.2kbps). Dont even bother with this unless you're only going to be browsing text based web pages, ANY form of script seems to knock it back to the dark ages. The only thing it is useful for is its miniSD slot. Also any website that has a community is BLOCKED - youtube, facebook, myspace ANYTHING like that. it even has the audacity to content block tiny adverts. zzz more hassle than its worth, plug a potatoe in your usb hub and you'd have better luck. ZERO stars
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Reviewed by Ron from London UK on 1st Jan 2010
Slow speeds. Web pages often do not download correctly, you just get a blank page. Often need to connect-disconnect-reconnect to download a web page. Sometimes the connection resets, which is a pain when filling out online forms. It feels like the old dial-up services from the 1990's. Very unreliable. Luckily I do not have a contract. I only have pay-as-you-go. Right now I'm looking for other service providers.
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Reviewed by Natalie from England on 1st Jan 2010
This Is Really Rubbish...iGot A Computer For Christmas Since My Laptop Broke. So We Get This T-Mobile USB Broadband And It Is Stupid! You Cant Go On Youtube, It Wont Let Me Download Windows Live Messenger And It Wont Load Facebook Properly :| This Store....Its Unbelievable!!
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Reviewed by Raj from England on 31st Dec 2009
I should have read this post before buying T-Mobile mobile broadband. It is just unbelievable that how can they get away by providing such an awful product/service. The old dial up was much faster and much more reliable than this little piece of useless dongle. You are better off with out one. SIMPLY STAY AWAY.
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Reviewed by mrslow@tmobile from england on 30th Dec 2009
this tmobile is worst than wot was availible 10yrs ago, why does it say 3meg - 4meg when wot thay mean is 45kbps tops and an avrage of 25kbps, its taken me over a week to install all the updates for windows and norton, and in the browser window it only show 5-9kbps tops, a 26mb file has just taken me 2hours to download, and no its not my pc, its the same pc i had over 5megs on 6 months ago.. rip of its a good job i have a month free starter because id be taking them to court if i was paying, please nobody buy this its the worst internet ever,
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Reviewed by Laura from Scotland on 23rd Dec 2009
Don't ever buy this, I had to take my laptop into a T-Mobile shop and show them how bad it was, they blamed my copmputer, til i told them it was 6 days old!!! then they decided to say T-mobile wont work properly on Vista - silly boy didnt know it was windows 7! :@ Eventually I got my money back, after standing in the store and calling a lawyer, then in front of him again, googling the email address to contact The Sun Newspaper, I also told him I would contact Trading Standards, T mobile themselves to complain about him, and I propababy wouldnt stop complaining til I saw someone sacked. Man in shop kindly allowed me to call their head office. Eventually they relented and gave me my money back, maybe just to shut me up. If you're gonna copmplain,. be sure to remind them the customer is always right, and that they are in breech of contract. Failing that just kick the salesman in the nuts! -10000000 stars rating
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Reviewed by WightTalk from England on 23rd Dec 2009
I already have a contract with these cowboys but im forced to keep exceeding my Fair Use Allowance simply to get a stedy service from 12am to 4pm (then im banned from 4pm - 12am) I sent my GF out to buy a pay as you go dongle and simcard to tide me over until my ban is lifted. She purchased a dongle from PC world Isle of Wight and the store person took her name address etc just like they do in other electrical shops when she paid. I tried using the dongle and came across a content lock on sites like facbook, youtube etc. I Phoned T-Mobile to ask for it to be removed. They then told me I don't own the dongle and my girlfriend now has to confirm her age. She doesn't have a credit card nor can she use the internet and to top it off we don't have a t-mobile store on the Island T-Mobile said it cant be removed, Utter disgrace.... SOLUTION! KEEP AWAY FROM T-MOBILE
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Reviewed by Carrera from England on 23rd Dec 2009
Rubish!! Signal running at 50 to 75% and still Rubish. Low speed, disconnection, years to log on msn...
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Reviewed by Laura from Scotland on 23rd Dec 2009
It's no better up here, I bought mine, as a stop gap on PAYG (Just moved house, can't get BT or Virgin til New Year!) NEVER AGAIN! £20 for the dongle and you HAVE to top it up or you can't buy it? wtf is all that about? The USB stick is useless, To be honest i'd probably have more luck putting a pipe cleaner in a carrot stick and plugging that into my laptop! Incredibly slow, cannot watch YouTube DESPITE the T mobile guy telling me they had removed the content lock, called T mobile to remove it and they want to charge me, and hand over credit card details? I tried calling them and was told in no uncertain terms that there was nothing they could do if i used the dongle during peak times, they described it as a traffic queue! Once i get PROPER broadband intalled, i think i might roll the T mobile dongle in the Cat litter and send it to them as a late x mas present. Do not buy this, seriously, it seems like an easier option, but in reality, it isn't, just get normal broadband, with a normal, REPUTABLE, broadband company! I don't even want to rate this, this site should have the 5 stars, and a pile of poo for ratings for things that are just diabiolaical.... might send a link of this page to T mobile, and every other forum type t mobile hating site i have came across!
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Reviewed by Mike from England on 22nd Dec 2009
Avoid this at all costs. Appalling slow download speed. Signal running at 24% reception. No offer of refund or assistance. Appalling customer service. T-Mobile are enforcing conditions until the end of the contract. Struggles to connect with FB, YouTube and MSN. Frankly, a more effective global communications device would be to employ the use of 2 baked beans cans and a piece of string or failing that a pigeon would be quicker...if you get my drift !!
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Reviewed by Damien Courtney from UK on 21st Dec 2009
Its great pay as you go is also available which may i add you cant have on a bt line or aol connection. If you go over the FUP its okay. you still can use the net. At the end of the day if your not just using it for emailing and browsing and the light bit of downloading its not for you. If you download films in heavy usage it won't be ideal. You have to take into account you connect to the internet the same way as your mobile phone would. Also phones are given dat priority so you get slower speeds at peak calling times.
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Reviewed by marcus from UK on 20th Dec 2009
was givin as a gift. im insulted
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Reviewed by LittleBlueDwarf from Earth on 19th Dec 2009
I don,t know if they have upgraded or something but my T-mobile dongle is excellent. Fast, smooth internet, download speed is over 200kb per second. No charge on going over the fair usage. if you go over you can still browse the internet. only restricted from 4pm till 12pm then downloads are 200kb per second again. Am I the only one who is well happy with this? I don,t think anyone should be put off by all these negative comments. The new T-mobile dongles are mint. Just check in store about signal coverage in your area before you buy. Some other guy on her said it took him 40mins to open facebook. In 40 mins I downloaded a film.
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Reviewed by Matthew from UK on 17th Dec 2009
If I could award less than 1 star, I would ! Total waste of time and money. DO NOT BUY unless you want hours of frustration trying to connect. Completely useless.
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Reviewed by ismail from uk on 14th Dec 2009
i cann`t get any website or even yourtube so I have heeb tried any thing to get out of the contact lock could you help me out of tis please
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Reviewed by Simon from UK on 12th Dec 2009
I such an idiot for taking out a T-Mobile contract. It is dire and they are insisting on forcing me to continue paying them money under their terms and conditions. They are NOT interested in customer satisfaction.
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Reviewed by robert from united kingdom on 11th Dec 2009
very good speeds 3mb on average beats all the other networks hands down
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Reviewed by carol from london on 10th Dec 2009
They should ban these t mobile usbs its way too slow.
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Reviewed by Snakes from WGC, Uk on 10th Dec 2009
All of these "mobile broadband" services are a pile of junk! They are always advertised as being "broadband comparable" but when you use them you will find out that its NOWHERE NEAR to what they have promised or advertised. They are also MORE expensive than some of the normal broadband internet providers out there that run 1000 times faster and better. Right now O2 mobile broadband is said to be the best but again DONT BE FOOLED WITH THE ADVERTISEMENTS YOU SEE ON THEIR SITES. Once you buy them and lock yourself into that long contract (I dont even want to think about how mad you will be). Pay for real broadband fixed lines. Mobile networks are bull.
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Reviewed by Scorpion from London, UK on 10th Dec 2009
I'll keep this plain and simple. Do-not buy one of these atall. Its nowhere near to what they "advertise" and no way is is broadband or even compares to it. Slow speeds, constant disconnections all the time and a total waste of money. Stay away!
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Reviewed by ChrisJayHaych from UK on 10th Dec 2009
Bought one on pay as you go, with the 1st 3 months free. A week in and I have had nothing but problems! It disconnects from the internet, like the others have said, at random intervals. It won't load pages. Download and Upload speeds have fallen beyond a level of being able to work despite a full signal and now the picture quality has become distorted-even though the settings are on 'show original picture quality.' What as waste of my time, it's no use to me, even with free internet. Word of advice: Don't go near it!
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Reviewed by paul from uk on 8th Dec 2009
the service is rubbish total waste of time and money....AVOID AT ALL COSTS.....download and upload rubbish web pages blury and fuzzy nothing works, web pages load with a white screan so you have to keep refreshing them...
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Reviewed by AD from UK on 6th Dec 2009
After spending ages getting the content lock removed the lack of speed takes the mick. I give it a rating of-800
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Reviewed by nick from uk on 6th Dec 2009
had a t-mobile dongle for 4 months nothing but problems !!! keeps disconnecting for no reason, even t-mobile state don't have an answer for this !!! my advice keep well away. Soon as this month is up its off in the bin!
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Reviewed by pillow from uk on 5th Dec 2009
Just wanted to say there is a thing know as "not fit for the purpose" in trading standards law yes I know they say you cant exit your contract but you can if you can prove that it isnt fit for the purpose i.e offering broadband speeds but only giving you dial up speeds is not fit for the purpose and misreprisentation spelling prolly wrong. I would advise anyone who uses this product and is not recieving what is being offered to 1, take daily speed readings for a couple of weeks this shows you have given the service a chance to produce what it says it offers. 2, print off the relivant sections of trading standards law showing the not fit for purpose and not as advertised sections and send these with the speed reports to customer services stating you would like to end your contract with them. They will say you cant but YOU CAN they will not try taking you to court as it would cost more than the contract just make sure you keep everything you send recieve for your records. After a few months you will notice that they have tried damaging your credit rating hence keeping all evidence of the poor product to get this removed. 3, as a final resort any and all T-Mobile owners that have contracts with them can end this agrement due to the fact that recently they have just sold/given a large portion of there customers information to other mobile providers hence they have breached contract agrements and cannot be trusted with your information as a corporation. good luck to you guys that are being ripped off wich btw you can claim some money back from them if you wanted to. The advice i have given does work as i had a similar problem with vodaphone who when they first brought it out said unlimited internet(no fair usage policy was ever stated) after a few letters and them saying computer says no the contract was ended. Dont stand for being ripped!!!!!!!!!!!!!!!!!!!!!!! p.s after i finished typing this i clicked submit and woe betold i was disconected hahaha
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Reviewed by Danielle from England on 5th Dec 2009
Absolute rubbish. It is too slow, will not open pages and in general it it just useless. If you actually want to use the internet in your life span then don't buy this!!
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Reviewed by Sabrina from UK on 5th Dec 2009
What a lot of rubbish. T-mobile broadband is criminal, the worst, most frustrating ever. I have experienced all of the issue cited below. The really annoying thing is that I signed up for the £15 contract but because I could not use Skype, iTunes (downloading stuff) and it used to push me out in the middle of an ebanking transaction, I went to a T Mobile retail shop and they "suggested" (wouldn't they????) I upgrade to the £30 contract! When I realised that that makes absolutely NO DIFFERENCE to the service, I asked to downgrade... NO CHANCE in hell. They have the money and I am a MUG! Never will I byuy enything from T Mobile, ever again. I cancelled my mobile contract and went to O2. I have got the Ferrari of mobile phones now, the iPhone and I am getting wireless broadband for the house, with a speed of up to 20 gigas for £14 odd. T Mobile? No brainer: do not go there. RATING: verging on the illegal!
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Reviewed by WMY from UK on 4th Dec 2009
Am 19 months into a 24 month contract on a T-mobile web 'n' walk package with a rebadged Huawei E170 HSPA modem. Have been mainly using it occassionally as backup (on trains, meeting rooms without wifi etc.) and have found it acceptable with speeds up to 2Mb/s (though speeds while moving are of course unstable). With the knowledge that mobile broadband bandwidth is inherently 'bursty', my expectations have been limited (ie. I don't expect smooth streaming video) and these have been met. The reason for writing this comment however, is to highlight an anomaly I've discovered. I've just moved house and so have been using the dongle as my main connection until my new ISP activates my ADSL line. Within two days of mobile dongle use my 3gig fair use limit had been breached. This was mainly due to my online backup hogging the bandwidth of the 2Mb/s UPLOAD connection (4x my old fixed line u/l speed!) while I wasn't paying attention. The irony of the situation is this: my punishment for having exceeded the limit, is that I am restricted to web browsing only between the hours of 4pm and midnight (not a problem for me), with full functionality at all other times. But here's the kicker: the upload bandwidth seems to be unrestricted (ie. a full 2Mb/s!) even during the 4pm-midnight blackout period. This means that I will complete my circa 400G initial online backup in about 19 days, rather than my original estimate of 3.5 MONTHS, and I now have no incentive to restrict my usage, as T-Mobile calculate the fair use limits based on a calendar month and I was put in the 'penalty box' on day 4 of this month. Of course, my usage will probably be flagged as excessive and we'll have to see how T-Mobile deals with the matter, but for now (and even when my ADSL line gets activated) I'll continue to enjoy SDSL-like UL speeds, for mobile broadband prices.
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Reviewed by james from UK on 2nd Dec 2009
Pathetic excuse for internet its as slow as a week in the jail!! It has taken me 37minutes just to log onto my facebook account!!!!
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Reviewed by David Roe from Brum on 30th Nov 2009
I'll keep it short and sweet T-mobile dongles are useless don't bother buying one!!!!
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Reviewed by Martyn from portsmouth on 29th Nov 2009
RIDICULOUS. The download/upload speed is abysmal. The most annoying thing is that on occasions i will get 2hrs+ then boom dissconnection, reconnect 5 minutes later boom disconnected, thne this repeatedly happens! DO NOT BUY, fortunatley i am on PAYG but i feel let down by t-mobile for offering such BS. thankfully i am not in a contract but for anyone who is i am terribly sorry that youare stuck with such a load of rubbish. id give it a big fat 0 unfortunately there is no 0 so itl have to be a 1 (1 meaning trash!)
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Reviewed by pillow from uk on 29th Nov 2009
I brought this service 2 days ago and it is pants. However unlike some I only brought it for a tie gap till bb gets fitted in house so no contract. It does not give speeds anywhere near what is advertised if you are lucky you will get 10% of 1 meg speed and thats with it saying im on hsdpa. If you want a tie over and dont mind spending 15gdp its ok as it comes with a 5gdp credit and if you buy 1 days internet for 2gdp they give you 30 days free so you get internet for 30 days and 3gdp credit on the sim for calls then just rinse repeat if needed ps if you do it this way you can just hammer the download as they only wright to you after 30 days to say you have gone over and by then its in the bin and you have a new account ;)
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Reviewed by Bart from Harlow Essex, UK on 27th Nov 2009
OMG I so agree with these brothers. Such a bad service, very slow download and upload speeds, constant disconnections and timouts everything so poor about it! and that 1GB data usage a month thing? HAHAH what a joke! I can eat through that in 10 mins with my broadband connection! Total waste of time AND MONEY. Beware....Stay away!!! My personal rating = 0Star (dont even deserve a 1 star)
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Reviewed by Johnny Hopkins from London, UK on 27th Nov 2009
Just like what my brother said, Who on earth would want to sign a two year contract for such a poor internet service with a data allowance of only 1GB a month! which then slows your internet down EVEN SLOWER THAN IT ALREADY IS, if you go over it for £35 a month when there are super fast, real stable broadband packages out there for cheaper. I mean look, I pay only £21 a month for my internet broadband provider service (BE-UNLIMITED) which gets me 24MB/s download/upload speeds and UNLIMITED data allowance, with no dirty little hidden tricks or slowdowns, disconnections, timeouts or provider reducing my connection speed. I never get any of this because my monthly package is UNLIMITED whatever I do on it. You see folks, you could be paying much cheaper prices and getting a much better internet experience! My bro had this T-Mobile Web "n" Walk service for a while (yes he was locked into a contract like many of you) I even gave this a try myself when I was at his house and I honestly cant say anything apart from one word. DISGUSTING!! I couldn't even do anything with it I mean it was so slow that pages were taking over 5 minutes to come up! MSN never worked, downloading and uploading was a nightmare and pictures on websites were all blury and compressed to the point where you cant see them clearly. Gosh I could go on forever with the amount of bad stuff with this internet. Just like what Jimmy said as well, this company know damn well whats going on with their web n walk but have no interest of making it better whatsoever. They only care about taking peoples money from their bank accounts every month and thats it! A note to all those still tied into a contract and have a long way to go before it ends is this..... Phone them up and tell them that you are just going to cancel the T-Mobile direct debit and not pay them any more money (as most of you know by now they wont let you get out of the contract) and if they start threatening you with court action or whatever then threaten them back and say that they are breaking their side of the contract by not meeting the standards/advertisements they say they give with this service. Why should you all carry on wasting £30-35 a month for such a bad service think about it and try what I suggested. The very best of luck to you all.
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Reviewed by Mjltigger from UK on 26th Nov 2009
well I have to say that you guys must not be very good at dealing with people over the phone. I had been experiencing speed issues repeatedly on iplaywer and similar but was getting very good speeds on everything else.. I had supposed this was due to my frequently going over the FUP and so increased my package.. having increased my package no change so a nice chat with customer services got me put through to the UK based tech team who made some instant adjustments to my speed settings, asked me to restart my service (with the share dock) and then try again.. now iplayer and youtube work perfectly as does streaming music.. downloads have speeded up and overall I now have a pretty good broadband experience.. admittedly every customer should get this out the box without having to be nice on the phone but the end result is I am very happy with the service again..
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Reviewed by mmm from scotland on 26th Nov 2009
im sitting doing this with my dongle it sucks
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Reviewed by Ricardo from Englang on 25th Nov 2009
I bought the t-mobile broadband usb stick 110. It is the most problematic, unfriendly, rubish, piece of ***! I've ever used. Has problems connecting via VPNs. It is not as fast as promised, often doesn't work at all, there is an adult lock for youtube! ludicrous!
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Reviewed by Steph from UK on 24th Nov 2009
DO NOT BUY ONE OF THESE!! i am borrowing my friends one whilst my own internet is being sorted and it is useless. Some of the time it works fine but most of the time its slower than dial up! I havent gone over the download limit and it keeps connecting then slowing down and disconnecting without even warning me!! It can't even run some applications on facebook because it isn't fast enough to load them! Also skype hardly ever works properly!!
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Reviewed by Jimmy Hopkins from London, UK on 23rd Nov 2009
I agree 100% with every person who has rated this useless "so called" broadband a 1 star. It's only ok for very basic internet tasks (viewing web pages thats it) All other day to day internet activities such as downloading, uploading, watching videos, listening to music or p2p (msn etc), is almost always impossible! This junk is advertised as 1.8mb/s (with the usb cable) and upto 3.8mb/s (with the stick/dongle) it's a lie and a scam if you ask me. My downloads have never ever exceeded anywhere past 44kbs and upload speed is dreadful! Sometimes it will time out or disconnect before the download/upload even starts and sometimes not even bother to do so atall! Pages take so long to come up when I open new tabs and sometimes dont even come up (so im needing to disconnect and reconnect to load them again). This internet really is awful and is the most slowest, unreliable, unstable (I could go on forever) internet anyone can ever use. STAY WELL AWAY FROM THIS!! It's not broadband and doesn't even compare to even the slowest basic broadbands back in 1999! If you ask me, this is even WORSE than dial-up!! Ive never experienced such a poor service in my life of using the net and would never recommend anyone to even think about buying this. Customer services are as useless as a plank of wood and T-Mobile know how rubbish their web n walk is but dont really care. Once they get you locked into that contract.... thats it! I dont even know why anyone would be so stupid enough to sign a contract for something that costs more than something better you could be getting (proper broadband). I've been in the same mistake before with an 18 month contract but I can only thank the lord that its over! SO DO NOT BUY THIS SERVICE WHATEVER YOU DO OR ARE TOLD BY ANYONE, DONT BUY IT. DONT BE FOOLED BY T MOBILES ADVERTISEMENTS OR "GREAT RATINGS" ETC. After all.....If its "so great" like they say it is, then why is 90% of this review page all poor comments about it? Think about it. You have been warned now STAY AWAY!!!
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Reviewed by Bill from Bounemouth on 23rd Nov 2009
Wish I`d checked this site earlier. teeeee mobiiiille broaaadbaaaand iiiis sooooo slooowwww. Whatever you do, don`t buy.
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Reviewed by Leanne from manchester on 23rd Nov 2009
Unlike some i am on payg t mobile broadband and have had it 2 days, i read the reviews first and thought it couldnt be that bad...... how wrong was i, i am in excellent coverage and only pick up gprs signal? my dl is 5.2kbps which to tell you the truth is worse than dial up, any childrens websites eg playhouse disney .. cbeebies will not load at all just stuck on same page trying to load which it never does, figured out how to view pics but bad quality isnt in it....soooo bad, all i can say is im glad im not on monthly and that it only cost £20 the list is endless as to what is bad about this so ill leave it as that .
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Reviewed by rob from ponty on 18th Nov 2009
got my pay as you go usb stick for messenger.what t smobile dont say in big letters to people is it dont work.saying nothing is as good as misleading people.speed and connection is hit n miss.im off to vodafone ,just wish i knew better sooner
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Reviewed by danny from liverpool on 18th Nov 2009
the best advice i can give to anybody is do not buy one of these, i bought an 18 month contract for £15 a month with unlimited usage, the first month was okay, with okay speeds and didn't loose connection and after this it all went downhill with its slow speeds, it always turns off. and the whole unlimited usage thing? nar i haven't even use it and i get a message saying i have now exceeded my fair usage policy. i have took it bak to the carphone warehouse and they will not let me cancel it so i have to carry on paying it for over a year while i dont even use it cos ive now got got a BT home hub
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Reviewed by jimbob from england on 16th Nov 2009
Please, Please, Please do your self a favour and DO NOT buy a T-Mobile internet dongle. It is the biggest pile of junk i have ever bought. They should be sued under the trades description act. My stress levels have increased significantly and I have almost thrown the dongle out of my window. constantly disconnecting, download speeds are soooo slow its unbelievable. Then theres the content lock which stops you using facebook and youtube etc. You have to go into a t-mobile store to get this lifted! I can honestly say that I will never use t-mobile ever again!
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Reviewed by Mark from England on 15th Nov 2009
This really is slower than dial up. When i rang T-mobile to explain the problem, I ended telling them what the color codes mean on their USB stick.. Steer clear at ALL COSTS! My area says 5 stars for reception.. ok then, that does not explain why the modem is struggling to open. I work in IT and i have two words for it. RIP OFF!!!!! PS IF THERE WAS A 0-STAR OPTION I WOULD SELECT IT
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Reviewed by tc Russell from sunderland, uk on 15th Nov 2009
lol. just reading a few comments and seriously i can't add any more. -customer service? useless. -sales pitch in tmobile shop? was very misleading. -no refunds. -have to disconnect and reconnect 1000times (literally) -can't watch nothing. -even when you can, its slower than back in 2000 when i was stuck with dial-up. Purchase at your own risk. (at very most buy payasgo so you can still have a chance to return it within the first 2days and say its broken...) good luck
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Reviewed by Jaulze from Essex on 15th Nov 2009
hmmm and I thought it was only me having the problems which you have all listed... I purchased my payg dongle at the end of December last year. The first 3 months were ok, but not great then things have been going down hill and the last 5 months have been disgusting.... it is constantly changing networks from 3G t.mobile and hsdpa t.mobile.. Its constantly going offline when online and I get alot of run time errors or it just closes the web page with no warning then i cannot get back online :( glad I'm not stuck in a contract and I will be purchasing home broadband shortly as I'm not going to waste anymore money on this pile of plastic!!! p.s I feel for everyone thats stuck in a contract with them!!
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Reviewed by Tommy from England on 9th Nov 2009
Hey, I'm from Steyning, an area of which is SUPPOSED to give 3/5 2G coverage and 0/5 3G coverage. Since everyone else in my college (apart from someone who is on 3) has slow internet speeds, one most noticably being Vodafone, I didn't expect any favours from t-mobile upon ordering my 150. I prepaid £44.03 for 3 months unlimited access with a 2gb fair use limit. I was extremely surprised at it's speed when i first got it, and it was faster than the website said it was. Granted though some videos did load quite slowly but for an area with next to no coverage, 145kbs for clips/mp3s between 1-90MB was rather a surprise. However, i couldn't give it a 5, and it is BORDERLINE 3-4 stars as its upload speeds truly are, at best, horrendous. I also have sound problems upon using Skype.
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Reviewed by Izzy from England on 6th Nov 2009
What a load of ****. When I went into the shop, the sales adviser said I would have excellent coverage. I've even been on their connectivity website to check coverage and it says excellent. So why has it taken me over an hour to read 2 emails?? I have other friends on T-mobile broadband and they all have the same problems. Each time it changes to HDSPA (which is supposed to be the best connectivity), The internet, and any other application i have open just crashes! Customer Services are pretty useless and very unhelpful. "But it says you have excellent coverage!" Thankfully I'm only on Pay as You Go. So this Dongle is going straight in the bin!
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Reviewed by andy from mansfield on 5th Nov 2009
t mobile broadband dongle is the biggest pile of junk i have ever bought dont buy one unless you enjoy being disconected all the time
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Reviewed by suky from uk on 3rd Nov 2009
best mobile internet ive ever had. fast and reiable. why do people comment only when things go wrong. most of these problems are easily solvable and one of two things. incorrect installation or content lock.
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Reviewed by craig from scotland on 3rd Nov 2009
we got the t mobile dongle about 16 months ago, after the sales advisor in the shop searching our postcode he said it wasnt the best but was ok for checking email etc. We decided to take it (big mistake). For the last 4 or 5 months there has been little or no connection. After going onto the t mobile website we found the coverage checker, we put in our postcode and surprise surprise no coverage available at this address. We then called customer services about cancelling our contract. We were passed to 3 or 4 different departments finally they said they would cancel our contract because they no longer provided the service we signed up for (free of charge). Then a supervisor called back and said we could not cancel without fee because we were on a mobile broadband contract. We asked her if she expected us to walk around the streets of perth until we find a signal. We finished the conversation no closer to a solution (after £8 in credit) grrrrr anybody have any advice? my advice to anyone wanting broadband dont get t mobile!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Reviewed by Zoe from England, London on 29th Oct 2009
Today I bought a t-mobile broadband usb stick 110 from carphone warehouse. Internets fine speed is okay. However considering it gets on google its still pointless i tryed to go on youtube and it came up with a message telling me that it was innappropriate for under 18s.in a list below it gave me choices and one of these choices was the t mobile website but this requires your credit card details and suchas therefore i went back to the list another thing included on this list was to call 150 for services so i did. as i am a member of t mobile on my sim and mobile phone too. I called them(9 bare in mind its 20 p a minute) and i gave them my details and after about 20 mins on the phone they finally decide to tell me that they coouldnt do anything and/or it didnt work or something. and that i had to go into a shop and do it. Obviously after being charged for the phonecall and being told that by making that phonecall it would solve my problem and it didnt. i was expecting more then a sorry i cant do nothing. after having told them how upset iwas. and funny enough whilst writing this message my connection began to become slow and im much faster at writing then the letters are as there comin gup on the screen. im so stressed !!!!! AND SO ANGRY AFTER WAISTIN GMY CREDIT ON THE PHONE TO THAT GUY WHO WAS SUPPOSED TIO HELP ME !!!
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Reviewed by calan crucefix from england on 28th Oct 2009
My mobile boradband plus hardly ever alows me to search the internet and if it does, it comes up with not connected to the internet after a few minutes. Its pathetically slow and i can hardly use it.
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Reviewed by anon from UK on 27th Oct 2009
my internet connection has always been slow but lately it's become worse and I constantly get disconnected. I phoned T Mobile and told them the problems id been having. According to their systems there is a cell down in my area hence the slower speeds and disconnections, an engineer has apparently already been deployed. I told the guy on the end that if it hadnt improved by next week I would call back (as the advisor said the engineer would be out within the next couple of days). However I did question why I should be paying for a service that I am not receiving- which they didnt really have an answer for as they had already accepted it was a fault their end, so, am getting this month refunded!
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Reviewed by Baraka from UK on 26th Oct 2009
WARNING!! DO-NOT BUY/USE THIS USELESS SO CALLED INTERNET!! I WARN YOU FROM THE START TO END YOU WILL HAVE MILLIONS OF ERRORS FROM DISCONNECTIONS TO VERY SLOW DOWNLOAD SPEEDS. IT'S ADVERTISED AS BEING UPTO 4.2MBS SPEED BUT I HAVE NEVER GOTTEN MORE THAN 44KB/S ON ALL DOWNLOADS. PAGES TAKE SO LONG TO COME UP, 95% OF STUFF MOST PEOPLE USE ON THE NET DOES NOT EVEN WORK (MSN, YOUTUBE, IM ETC). SOMETIMES THE WHOLE WEB WILL GO DOWN FOR ABOUT 1 HOUR THEN WHEN IT DOES COME BACK ON, YOU WILL FIND YOURSELF HAVING TO DISCONNECT AND RECONNECT OVER 1000 TIMES JUST TO LOAD UP WEB PAGES. IF YOU LIKE DOING DAY-TO-DAY INTERNET ACTIVITIES SUCH AS DOWNLOADING, UPLOADING, WATCHING VIDEOS OR LISTENING TO MUSIC, I WARN YOU NOT TO BUY THIS!! I HAD TO PUT UP WITH THIS SERVICE FOR 18 MONTHS ON A CONTRACT AND I THANK GOD IT'S COME TO AN END. ITS BY FAR, THE WORST, UNSTABLE, UNRELIABLE, SLOWEST INTERNET I'VE EVER USED IN MY LIFE AND I WOULD NEVER EVER RECOMMEND IT TO ANYONE. STAY WELL AWAY FROM THIS "MOBILE BROADBAND"!!!! PS: IF YOU WANT A STABLE, RELIABLE HOME INTERNET THEN YOU SHOULD NOT USE ANY TYPE OF MOBILE BROADBAND REALLY BECAUSE YOU WONT BE ABLE TO DO HARDLY ANYTHING THAT MOST PEOPLE DO ON THE INTERNET THESE DAYS.
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Reviewed by steve from uk on 25th Oct 2009
was going to write long comment but it probly wont let me, same probs as everybody on here .just got told after almost an hr on the phone that i must be getting a signal because ive used my fair use policy.Also got ripped off with the insurance
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Reviewed by Richard from UK on 25th Oct 2009
This claims to be broadband - but honestly, I've seen faster dial-up! Steer well clear
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Reviewed by JOse from UK on 25th Oct 2009
Terrible service...most times it appears connected but you cannot surf for some reason.
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Reviewed by Scott Macmillan from perth, Scotland on 24th Oct 2009
Just bought t-mobile dongle last week for £20.00 at pc world. seemed alot more sturdier than the cheap 3 version. Put £10 credit in got 30 days free internet. Good value apart from the speed of connection,changing from page 2 page, site 2 site extremely slow maybe bad coverage in this area or its very busy with everyone using their free internet sessions. But ill try O2 next.
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Reviewed by Alex from UK on 22nd Oct 2009
Ah where to begin. I signed up for the max wireless 3g internet package with T-mobile around a year ago. For the first month everything went swimmingly. I could use it for what it was advertised to do and i was pleased to pay the ridiculous 30 pounds a month to use it because i was ristricted of a phoneline due to my living situation. But after the frist 3 months (ironically after the cancel period ended) everything started going terribly wrong. As it was advertised in their website the connection is able to handle voice communication and after the initial first 3 months i was having constant disconnects from any aplication i was using and hindered ability to even use websites. Calling their customer support was very bland, they were nice ofc but it felt like i was being patronised by someone who knew less thn i did about my connection. I jumped through the appropriate hoops to get assistance and all they told me was their systems are running fine and spoke some rubbish about it possibily being effected by their merge with 3 or that too many people are trying to use their services. I pondered this for a while as to why they would take on additional contracts that they cannot even uphold. My " signal strength " has always been 80-99% (5 bars as they insisted on calling it) and you had to make hours of examples of these so called bars to even get through to the technical team. Incidently they never really even let me to the tech team because my net was fine according to them. I hope they realise how terribly bad service it is to completely ignore a customers issues and tell them " oh its fine " I went through that for several months up until i moved home. After moving the connection was back to how it was for the first few months and i was content again. Ironically 3 months after moving here it has started the same issue over again, and they are trying to make me jump through the same hooops over and over now and i am sick of it. Nothing has been done to fix my net problem, whenever i attempt to contact t-mobile for assistance i get constant delays, often getting dead ended replies and sometimes takes weeks to get any reply atall. Not only is this internet ridiculously expensive for what its advertised to give but its unreliable and the customer service is very lax. I wouldnt reccomend this internet experience even to people i hated, its just that bad. Oh and p.s I still didnt get that laptop i was promised for ordering this package online.
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Reviewed by Rohullah Safi from UK on 18th Oct 2009
t-mobile broadband is an offecial rip off.i v an 18 months contract £15 a month. connection keep dropping log me off,or show connected but no connection, also ip conflict even my wireless is off..on the day of getting contract they asked me to get insurance too. i got it but when the modem stop working they said i v to buy another modem if i want to use,while they send mine for repair.which takes over 2 weeks to return.or i v to pay £25 to claim from insurance.never mentioned on the first day about that £25. even i asked do i ve to pay extra said no noting within 24 hrs replacement will be in ur hand. still stuck, sent email 2 watchdog dont know wot 2 do,all the time gprs connection after my pc update saying my useage is run out . never ever buy tmobile internet if you want a honnest answer.just headache...plz let us know if we could cancel the contract without paying the rest of months as i ve still 10 months left.
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Reviewed by Maisie from England on 17th Oct 2009
My T mobile web n walk keeps disconnecting. I get error 633 all the time. I'm trying to build a web site so it's really annoying. I think the modem is rubbish (there are other words I could use) and as soon as I can get out of my contract with T Mobile I will.
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Reviewed by Cliff Tate from UK on 16th Oct 2009
T-mobile is not to bad but i have experience the disconnection thing it mainly happens when bad weather outside be coverage. i would move the dongle to different position. i would recommend going into t-mobile shop and ask to have content lock removed they should do it for free. or you maybe could try proxy sites to by pass the content lock best with dongle's just move them around bit till you get better speed downloads.
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Reviewed by terry from england on 15th Oct 2009
t-mobile is really bad, i cant access anything (eg) youtube because of this stupid content lock. and u expect me to pay to have it removed, when other companies like 3, have access to all sites
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Reviewed by David Dreghorn from Scotland on 15th Oct 2009
A waste of monney. I can sit in the same place and get variable connection rates. Mostly its a stanle green with very slow connection (took 3 attempts to load this page) and there is the odd time it goes blue (needs to be blue to watch videos, something I need to do for my course work). Other people I know have been told the signal is excelleent, and it is, but still get slow connection and get bounced off anything up to 15 times a day. Contacting t-mobile is a waste of time as they make up all sorts of excusses. If I had a tip for consummers, it would be dont buy from t-mobile, you will not get the service you are paying for
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Reviewed by Kamal from UK on 15th Oct 2009
T-MOBILE MOBILE BROADBAND REVIEW. A CUSTOMERS EXPERIENCE. I am here to share my experiences with T-Mobile and Carphone Warehouse Mobile Broadband and customer sevices. In summary I would avise- DO NOT BUY T-MOBILE MOBILE BROADBAND. - The speed is extremely slow. The advertised speed was 1Mbps but the fatest I reached was 0.1Mbps (100Kbps) and the average was speed was 0.01Mbps (10Kbps). Regardless of location. It took a matter of minutes to load a page. A T-Mobile rep. told me he had seldom heard of anyone going above 0.2Mbps (200Kbps) - Carphone Warehouse advised me I would have good coverage at my address. They will not tell you that no coverage is guarenteed at any location.
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Reviewed by Emily Bills from Stourbridge UK on 14th Oct 2009
Totally rubbish service, i have nothing good to say about it. I had mine with the laptop deal and was told it would be great i explained how important it is for me to have access when i need it and to do all the things i need to do with work. It does nothing for my job at all, now i am stuck with it on contract. Realy concidering just not paying them its a joke, i'm paying for something that rarely works.
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Reviewed by Ryan Calway from London UK on 10th Oct 2009
Thanks for your warnings everyone. Listen: YOU ALL NEED TO COMPLAIN TO OTELO.ORG the communications watchdog. No-one else has the power to scare these guys.
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Reviewed by James Eagle from Scotland on 10th Oct 2009
WELL, IT WOULD APPEAR THAT THE OVERWHELMING MAJORITY OF TMOBILE USERS WHO HAVE COMMENTED ON THIS SITE FEEL THAT THEY HAVE BEEN RIPPED OFF. NOW... the simple solution since the corrupt courts have recently ruled in favour this capitalistic enterprise is never to buy anything ever agin from tmobile and watch them go bust. HOWEVER!!! it must also be said that all mobile operators are as corrupt as each other and share tactics wih one another, this is why there is no difference in the prices and the contracts are set up to exploit our manipulated needs and desires.
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Reviewed by Vikram from England on 10th Oct 2009
Hello guys,I have read most of the reviews about t-mobile and all have got same story to tell. I have got the same sad story with t-mobile. Why don't we make a group and fight this idiot company in court of law I mean lets sue it together and share the cost of lawyer among us.If like this idea contact me on gvunistars@live.co.uk
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Reviewed by mike branning from england on 8th Oct 2009
look , just do not pay the contract and when the internet runs out , live with it for 5 days or so. then call be*unlimited www.bethere.co.uk this service will give you a total oppisite from tmobile. no limits and 24mbps !!!! realisticly gonna be 5 - 15 mbps i suppose. but i had a dongle from tmobile since jan 09 now its october. I must admit that in janurary feb-march things wernt that bad but now tmobile have introduced 'TRAFFIC SHAPPING' so you are right now being diverted around a swirly tube 'when you should be going to the website you choose. in other words tmobile are slowing your speed down according to how much you download. saving them data money and making you go slower. go over your limit! and your speed drops to 1mbps then to 384kbps and if tmobile dont like you theyl limit you to 125kbps. pretty much dial-up speed 'ancient'. unlimited should mean there is no limit???? shouldnt it??????????? im telling all you people on contract to not pay anything untill they take off the 2gb per month limit . its unlimited . and this is a limit, fair use policy IS a limit. oh we all agree tmob user down there. the speed is a shambles. lets face it weve all been ripped off so lets take this to watchdog!!!!!!!!
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Reviewed by Chris from UK on 6th Oct 2009
Very poor service . I have PAYG modem ( thank god) . Constant loss of signal and no connections .. 3G when opening web n walk .. only to connect 9/10 GPRS . T-Mobile says excellent coverage ( ipswich) . hmm wonder why they get GPRS in T-Mobile shop .. someone answer that !!!! . Can't wait to get back to B.T and have a quality service .. I only topped up on the 1st october and not even downloaded 1/2 a gig .... GPRS as i type this and its 01.06am ... If this is the service i get from t-mobile , i shall be looking elsewhere , that goes for my mobile too ( currently orange) .. As both companies are merging
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Reviewed by Damian from Birmingham on 5th Oct 2009
Absolutely appalling; wish I had read this site prior to purchasing, what I believed to be a good deal with T Mobile. Consistently drops internet, however more frustratingly seems to just not open certain web pages or links. I am confident this is due to their 'moderation' and/or fair usage stuff. Paid for 'unlimited' got 'limited' - was advised that if I upgrade my package that I can increase the amount of fair usage allotted?? How is that a 'fair' usage policy? Everbody pays for 'unlimited' however their is a limit imposed dependent upon cost?..I reached my fair usage within my first weekend???.. Absolutely Rubbish!! Everybody on this site should rally against this fair usage thing and the nonsense that we are fed by these companies - no way should they be allowed to use the word 'unlimited' and charge for a service of 'unlimited' when it is anything but. I sincerely doubt this could be enforced in a court of law! How can you market to people that something is unlimited and then impose a limit? I'm in the wrong industry, I think I'm going to open a restaurant "you can eat as much food as you like, but only eat 3 chips !!! Unless you pay more; then you can eat as much food as you like, but subject to a 4 chip maximum". I'd never get away with it, so why can these corporate thieves !
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Reviewed by Gina from Halifax, UK on 2nd Oct 2009
HOW DO WE GET OUT OF THIS!!?? ive hada dongle with laptop since june and have had NO service when i was told it would be excellent!! PLUS they keep writing saying i owe them money when my statements clearly say i am. i will not be paying this con of a (what they call) company, any more money!
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Reviewed by Tom from UK, Exeter on 1st Oct 2009
WOW and I thought I was the only one! My comments are the same as everyone else here. Used to be OK until about 6 months ago and now its useless. You will have HSDPA one minute with really fast speed, and the next minute GPRS with no signal, then the dongle will stop working and you have to remove it and start again. Wouldnt buy it again, makes you want to hang yourself!
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Reviewed by Jonathan from England on 30th Sep 2009
I have been using a TMobile mobile broadband USB stick for about 15 months. For about a year the connection was ok. Reasonable speed and only occasional disconnections. However the service has gone downhill fast in recent months and is not far off un-usable now. I have to constantly disconnect and reconnect. I am on a 2 year contract and will go elsewhere for internet access when it expires.
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Reviewed by DJ_CARO from UK on 30th Sep 2009
T-MOBILE IS HORRENDOUS IT DONT EVEN LET ME WAT YOUTUBE VIDEOS NEVER RECOMMEND IT DONT BUY IT www.chmikuj.pl/DJ_CARO www.radiobanita.com
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Reviewed by Mark Humphreys from England on 29th Sep 2009
My wife was sold the usb stick by T mobile. The service is horrendous it constantly fluctuates from 10bps to 300. Then it stops working all together needing disconnecting and reconnecting constantly just to load one page. I would never recommend it stay away!!
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Reviewed by emilie from uk on 27th Sep 2009
One word "Disgusting" .I agree with dan but he is lucky that he got released from his contract. They are refusing to let me go. I did everything, sent 3 letters to cust relations, done all the diagnostics, used all the technical terms given by consumer direct and they are still holding on. I am stressed, hate going on the internet with 10 to 15 disconnections per hour, almost cries sometimes due to the frustration and i don't think that i will be renewing my phone contract either. I really think we should do something and make it public so no one has to go through this.I wrote to watchdog also to try and make it public, they just won't admit that they failed. it is simply unacceptable and everybody should know. Deep breath in.... ps; this is funny just as i was trying to submit the review guess what?? got disconnected pfffff
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Reviewed by Denny from UK, Notts on 27th Sep 2009
They rang me up offering me the free broadband dongle, and the wireless router, the wifi hotspots all for just £7.50 a month (normally £15) becuase im a loyal customer, i got a phone contract, i couldnt say no fort a got a bargain, i was happy with it for the first day, i used it for xbox live like he said i could and i used it on 2 laptops at the same time like they said i could becuase its unlimited internet and high speed. Now its slow because i used my fair policy limit, he didnt tell me about this, i cant get out of the contract, im seriously considering not paying them haha. !!DISSAPOINTING!!
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Reviewed by bass from Manchester city center on 26th Sep 2009
how can i get out of this fradulant service. after 13 months of a 24 month contract I am fed up of the bad service from T. mobile 3 G only works 3 out of 7 days every week then it crashes only giving me access to 2G. Rubish service Rubish customer service if i could rate it as -100 i would
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Reviewed by Katy Barton from UK on 25th Sep 2009
Awful, rarely works up to speed and I spend more time trying to get a connection than I do using the net. Help is available....somewhere I just havent found it yet.
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Reviewed by Chad from UK on 24th Sep 2009
The mobile broadband application crashes constantly and has difficulty holding a session over long periods of time. You will find yourself constantly having to kill it manually or logging out of your computer to get a connection. The application is also very slow to start and close.
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Reviewed by T-MOB USER from UK on 23rd Sep 2009
WOW, all these unhappy people, someone needs to seend this link to head office t-mobile so they can see what a mess they have made of theyre so called broadband!!!!. I too am using that stupid pathetic broadband modem stick that plugs into your usb port. in one word only,--.......... rubbish.... DOUBLE rubbish!!!!!!!!!! I have just exceeded my 3gb fair usage and had a page come up when i opened my browser from t-mobile saying "as youve exceeded your fair use policy, we will stop you from watching movies and downloading mp3 , you will also not be able to watch videos on youtube or any streaming website untill the end of this calender month. So right now I am disabled to ONLY viewing writing on web pages ...... This is very bad and is the only company that will do this and is unethical!!!!!!! they obviosly dont want to keep theyre customers!!!. look here? can you see any nice reviews ARNSWER IS NO!. OK lets talk about speed simple pages like google take about 4 secs. normal web pages take about 15 secs to fill. picture pages normally take a minuite or 2 to fully load. If you are lucky , you wont have to refresh your page 5 to 10 times to load all the content, often it only wants o load half a page at a time then needs refreshing!!!!!. Tmobile are fine with phones networks, but this is where they should stay!!!!!!!!!!!!!!! I have a m8 also that uses a tmobile modem dongle. Hes thrown it away !. right now i will look into a better option and i think its time you did too , if your using tmobile (rubbish) broadband. use-less. THIS TIME NO SWEAR WORDS SORRY BOUT B4, I JUST AM SO ANGRY WHEN IM RIPPED OFF . IVE USED TMOBILE DONGLE SINCE JAN 09 NOW SEP 09 AND I KNOW WHAT IM SAYING OK. TRIED THIS PIECE OF JUNK OUT IN THREE LOCATIONS TOWN AND URBAN. EVEN IF SIGNAL SAYS EXCELLENT , THE SPEED IS STILL RUBBISH RUBBISH AND SLOW.
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Reviewed by Claire from England on 23rd Sep 2009
Rubbish rubbish rubbish. They make us pay for credit, out of our pockests and it is wasted on slow load ups. If i accidentally move the dongle one millimetre out of place it goes straight out of signal. For now i have gone on 02, and that isn't much better!!!!!!!!!!!! ThankGod i'm not on a contract!
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Reviewed by DenB from UK on 19th Sep 2009
T-Mobile Broadband Stinks. I signed for 2 years a few months ago, my phone line is quicker than the mobile. Their Terms & Conditions won't allow me to cancel without penalty, however I will fight this somehow. They are conniving robbing thieving !*?!!!***?s etc etc.
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Reviewed by Marc from England. on 15th Sep 2009
soooooooooooo bad it hurts!! right now, i'm only able to connect to the ever so fast and modern gprs, i mean wtf, my mobile phone is faster!!! i agree with van, i wish i never wasted £30 on the thing
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Reviewed by Henry from UK on 14th Sep 2009
DO NOT BUY! Even with 96% HSDPA signal the connection speed is the MOST pathetic on gods green earth! Using GPRS via my mobile phone is faster! I'm utterly disgusted! I'd give T-mobile a -10 rating if I could.
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Reviewed by Ryan from Wales on 14th Sep 2009
Don't bother getting one. More trouble than its worth and a waste of money. Shouldnt even bother offering mobile broadband. 2/10
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Reviewed by darren hilbert from gravesend on 13th Sep 2009
this is a total waste of time and money its keeps cutting out slow speeds and really bad
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Reviewed by van from uk on 11th Sep 2009
I was informed by the monkeys at pc world that its a great deal and connection is great etc... Ha ha ha, yeah right !!! what a joke. I cant upload anything, the download speed is rubbish. I get regular disconections and the signal strength is up and down, sometimes 3G, then Hsdv whatever....Its a joke! And, if you watch alot of Videos on youtube, you'll use up your fair use amount within days and then they only allow you to watch youtube before 4pm and after midnight.... Its a pain and I wish I never bought it.
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Reviewed by Sushil from London on 10th Sep 2009
Hey Guys , Simple message DONT BUY or more simpler is dont even use this even if its given for freee. Total time waste. Can anybody tell me about cooling off period for this please?
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Reviewed by A.Nonymous from UK on 9th Sep 2009
Like a few people on here my connection was pretty good and reasonable speed for the first few months. Now I get constant disconnections and slow speeds together with fluctuating signal strength. When I first got the service it also took a good couple of hours to set up as the sales numpty had done something wierd with my order and the dongle caused the blue screen of death in Windows. This was resolved using a manual workaround (I don't use T-Mobile's software to connect). In short, unless you have no alternative (i.e. landline based broadband), don't buy!
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Reviewed by carl from west midlands on 9th Sep 2009
I was sold a t mobile contact dongle weeks ago, was told good coverage etc, got home did not work, went back to shop an was told its my lap top, must be broke, yet I have just checked t mobile coverage in my area and it says sorry but no coverage in your area, I am now in a 24 month contact for nohing
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Reviewed by Alison from exeter UK on 8th Sep 2009
utter rubbish, slow slow speed and keeps cutting off, also i had to wait in for three days before it was delivered. i kept calling them to ask why it hadn't been delivered on the said day, they passed me from person to person. they also quoted me a price for it. and now looking on my billing i say that they have more than doubled that price and i have a totaly different plan then was quoted. i am now calling them to complain and again have been passed to different people and have just been passed to someone else and have been on hold for 15 minutes!!
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Reviewed by David from United Kingdom on 6th Sep 2009
Very poor connection,continually drops connection,even more so since the latest firmware update which has removed the disconnected prompt popup.Customer support is virtually non exsistent and website support pages are confusing and send you round in circles.Also t-mobile is talking about selling off t-mobile uk operations and are currently in discussion with vodaphone,telefonica o2 and france telecom orange.I suggest to anyone thinking about using t-mobile to wait until the dust settles or seek another provider.Never had a problem with my phone ever.Seems they treat mobile broadband as something to be poked with a stick from a great distance.Wonder if I get to post this before I'm disconnected!
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Reviewed by alex from United condom! on 6th Sep 2009
Im on the pay as u go service using the usb dongle(ha! dong) i would just like to state that the so called connection rate of up 3.6 mbs is complete bull!Ive even got a perfct signal, and the average speed is about 12kbps!!!Not to mention the so so sluggish download speeds like 4-8 kbps.Now I new when i got it not to expect an extremely fast speed but i mostly use it for downloading music, and downloading a standard track size of 3 mb takes around half an hour!! I can get the same download speed from my t-mobile samsung u600!To be honest its been hyped up WAY too much t-mobile need to sort it out seriously!
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Reviewed by T-Mobile Employee from Scotland on 5th Sep 2009
Don't get rid of your home broadband in favour of T-Mobile's 'Mobile Broadband'. It is nowhere near the speed or reliability of even the most basic landline service. Coverage and speed is generally poor, and the software/hardware is unreliable. When you need to call for support(and you will)you will be frustrated for around 20-30 minutes by an advisor in Manila who doesn't understand the problem, and will take you through a series of totally irrelevant 'diagnostics' before eventually passing you to a UK call centre. The technical advisor in the UK will be under pressure to get you off the call asap due to management pressure to reduce call handling times (or face disciplinary procedures and possible sacking). This makes for a very poor advisor/customer experience. Do yourself a favour, don't choose T-Mobile for your broadband service, even if only to protest at the way they treat their staff! Whichever service you choose, double-check the coverage in your area and don't just settle for the advice given in store as it is usually wrong. Point to note: when a network tells you the coverage, whether GSM, 2G or 3G is good; they are referring to outdoor coverage, indoor coverage will always be less e.g. Outdoor Excellent = Indoor Very Good = Percent Up to 99%. Outdoor Very Good = Indoor Good = Percent Up to 90%. Outdoor Good = Indoor Variable = Percent Up to 50%. Outdoor Moderate = Indoor Poor = Percent Forget it. Also, coverage is more difficult to guarantee in commercial buildings and is mostly weaker than domestic buildings. Sincerely, One who knows.
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Reviewed by pete henderson from England on 2nd Sep 2009
I bought my dongle from the car phone warehouse. they very helpfully checked my post code and advised me T-mobile was the best coverage in my area (Buxton Derbyshire). I have only 2 issues. The first is that I cannot access my hotmail account. I get an error message 'Internet explorer cannot open the internet site. httpp://mail.live.com/default.aspx?wa=wsignin1.0 operation aborted. This is not an issue when I am not using the dongle. 2nd I allegedly exceeded the fair use policy last month but was well under 2gig adding downloads and uploads together. Appart from that it works fine.
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Reviewed by matt from essex on 28th Aug 2009
t-mobile web n walk is utter rubbish,only works ok between 0300-0700 when 99% of the population are sleeping.i was sold this piece of rubbish by carphone warehouse who told me coverage in my area was great...oh how wrong do some research first,thankfully im not tied into a contract!
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Reviewed by Steve from UK on 24th Aug 2009
T-Mobile broadband is incredibly frustrating to use. When it works it is not fast but seems to be consistent for a while. Most of the time though the connection drops in and out, driving me nuts!
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Reviewed by Karen from United Kingdom on 22nd Aug 2009
Sometimes my mobile broadband works perfectly and then other times I find that I am frequently having to disconnect and reconnect and my screen seems to freeze. Often problems with uploading small photos because of the inconsistency in speed.
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Reviewed by WilliamB from UK on 18th Aug 2009
T-Mobile sucks - dropped connections, poor speeds and lots of frustrations. Not only will I dispense with the broadband services at end of contract but I will also refuse to purchase any other product or service sold by this company. Short term profit is a stupid way to do business cos it equates to a long term loss!
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Reviewed by Andrew from England on 16th Aug 2009
Im online now with the pay as you go dongle,i relly bad,i treid to complain via the t-mobile site,but couldn't conect! Every time i contect with it a box pos up claiming 53 kbps, but the on statistics window it rarely goes past 20kbps, expect for when it 3am....i will stick with it,cos i cant afford a land line or any other dongle,but if you value your sanity,don't get this one....
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Reviewed by Dans from UK on 15th Aug 2009
Who be stupid enough to sign a 24months contract for 1-3GB of usage which you can use in a wkend easily and a crappy laptop which will most likely break in 12months when your warranty is out. Dont do the 24mths contract thing folks, buy a dongle on Ebay or somewhere, there like £25 new. Then use PAYG or 30 day contract sim deal and if it doesnt work in your area, you can just use another service with your unlocked dongle.
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Reviewed by Adam from UK on 15th Aug 2009
Sounds like every single person here has been had. How can they get away with this. Mobile broadband its not even mobile dialup.
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Reviewed by john from united kingdom on 14th Aug 2009
white a wast of space t mobile dongle is used to work fine at first then just started to disconect for no reason i can put it on page loads up then bang gone some times not letting me reconnect ive had trouble with t mobile before just got told im near mast 4 min walk wich i am.nothing they could do. there customer care needs to get better now to top it off the card parts not working? BIG BIG MISTAKE ANYBODY NOW THE BEST NETWORK TO GO ON PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Reviewed by Newby from UK on 7th Aug 2009
I also had these problems with my new T-Mobile mobile broadband. After some test I have found that: 1. My firewall (ZoneAlarm) blocked some components that were not able to access the internet, so it took quite long time to start it up. I also could not add it to the safe list. 2. I had changed my setting the Technology Preference to 3G only - otherwise it uses EDGE/GPRS, which is much slower. Speed also depends on the loading of the network.
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Reviewed by makedomend from UK on 7th Aug 2009
I think we have been royally had by tmobile. We were told that the area we live in was excellent for connectivity and so would be suitable for the mobile broadband package. We're constantly unable to even connect as the connection fails, the speed is so poor it takes up to 5 minutes to locate Google, and it is absolutely impossible to play spotify. This is part of the recent package offering a free laptop and mobile broadband for £30 per month. Unfortunately we're locked into the contract for 24 months. T-mobile are making £720 out of us for this limited service, which is so limited its often almost unusable. I wish I had never taken this offer up, it is absolutely not worth the money.
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Reviewed by Paul from UK on 6th Aug 2009
I was impressed with the speed(up to 2000kbs) and consistant connection(logged in for over 6 hours without cut off) for the first 3 months. I then went over the "Fair use" limit, i'm now in a new month and i've top up but now getting cut off, poor speeds(50-100kps) and and usb stick takes an age to sync with the software provided. Avoid T-mobile as this seem the be a consistant problem. Glad i'm only on Pay as you go!!
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Reviewed by Simeon Panda from UK on 5th Aug 2009
Agree with almost everything being said, ridiculosly slow upload and download speed not worth the £15 a month at all and like the rest of you I locked in for another 16-18 months
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Reviewed by UnHappy from UK on 5th Aug 2009
A pile of dog doo. I pay 15 per month for nothing. Cuts out every minute. Download speed is not good. I used about 2 gig of my 5 gig allowance and I was cut off. Stupid "You have exceeded your allowance notice comes up ok" Fool me once. Yes you did but never again Mr T-Mobile. Even moved my mobile phone to Orange now as a protest.
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Reviewed by Paul from uk on 4th Aug 2009
Just like 3 they promise more than they produce. So for the first month the service is excellent, regularly getting over 1mb/s. One month down the line and that's that. My current one fluctuates between 0.5kb/s and 5kb/s that's slower than dialup! The problems are with the dongles themselves.
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Reviewed by Peter from UK on 4th Aug 2009
A very frustrated customer. I live less than an hundred yards from the mast and have excellent signal strength. However, bandwidth varies from acceptable to abysmal. At the moment it's like being on dial-up. I also have to endure a recurring connection problem with the network that forces me to reset it, sometimes several times an hour! The engineers cannot find a problem and wonder whether it's my laptop. Well, perhaps a friend who lives nearby and experiences the same problem also has a dodgy computer.
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Reviewed by kelly from uk on 3rd Aug 2009
i took out a contract with t-mobile for 24 months for a the laptop and the dongle for £35 a month and i have had nothing but trouble. all i want is too play a game online and it keeps disconnecting. i have excellent signal all the time but that doesnt help! i dont see why i have to carry on my contract and pay for something that lets you stay on for 5mins n disconnects. i am very unlucky and have 20 months left of paying for something that dont work. it aint on so sort it out t-mobile!! i wouldn't even rate it 1 star!! even if just 1 person reads this, think about going elsewhere!
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Reviewed by Garry from UK on 28th Jul 2009
GARBAGE. WORDS CAN'T DESCRIBE HOW USELESS IT IS. STUCK IN THIS CONTRACT AND NO HELP FROM T MOBILE AT ALL. PERHAPS SOMEONE SHOULD COPY AND PASTE THIS PAGE TO THEIR SITE. I WOULD DO THIS BUT I CAN'T EVEN ACCESS THEIR SITE BECAUSE OF THE NON EXISTENT SPEED.
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Reviewed by Pete from UK on 27th Jul 2009
I've found the speed to be OK - I can watch stuff on youtube fine and web pages download in less than a second. It connects almost every time and I get very few dropouts. However, today my usage has been limited because I've exceeded the fair usage policy of 3Gb/month. Fine, except that I've only used about half of this figure. Phoned up to get things sorted, but the call went to an offshore call centre where some useless woman with bad English kept telling me that I'd downloaded too many pictures. Over and over again, no matter how many times I asked for some technical support and explained my problem. Put the phone down on her when she told me that I must have reset the statistics. T-mobile don't investigate technical issues - they just have a stupid foreigner accuse you of being a liar.
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Reviewed by lyam from uk on 27th Jul 2009
i absolutaly hate it, even though i have full signal it takes about three to five minutes just to load a new page. sometimes i have to wait twenty minutes and i still dont get to my out of reach page. i remember reading that "it a perfect product for browsing youtube" but apparantly it doesnt have enough bandwidth. i cant even watch a viral video without it stopping every few seconds why is it so slow and rubbish. earlier today i was browsing the net (as you do) and i completely lost connection. when i first got the modem i bought a seven day pass but i didnt get a go on any good sites until i had the content lock removed and i still couldnt prperly go on youtube so what was the point. may i just enquire as to why there WAS a content lock as where i bought mine you had to be 18 just to buy it. when i try to go on social networking sites ie facebook why cant i open my mail to read them befor my next birthday!!! when i finally get to read them why doesnt it let me load the next page to answer them. it is really annoying and makes me wonder why i bothered buying that piece of stale chedder. on a site that i visited befor buying it you said that your speeds were the best in the business what is that lying talk all about. if you would explain all of this i would greatly approve thank you if you actually read all this. ps make sure you read it carefully you will be hearing from me very soon. WHY WHY WHHYY
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Reviewed by Liam Collier from sheffield on 26th Jul 2009
What a load of junk always disconnects me and that fair policy notice which pops up every 2 mins why!!!!! I'm not an idiot i heard u the first 1000 times and is it me cos every page u go on it seems to download sumat even when ur not downloading anything stupid piece of rubbish
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Reviewed by Angela from Wales on 19th Jul 2009
What a load of rubbish.. I feel totally ripped off.. I pay £35 a month for tmobile unlimited .. every 14 or 15 days i recieve an email informing me ive exceeded my fair use policy and wont be able to access net during peak times (4pm to 12am) except to browse pages...and even then it keeps popping up reminding me ive exceeded my fair use policy.. The thing doesnt work half the time anyway and forget trying to download anything u got more chance of getting oral off the pope. Currently using 3 pay as u go cus its peak time and ive been reduced AGAIN grrr.. i wouldnt remcomend that either ive been disconnected 3 times just writing this.. Mobile net = peice of junk.. DONT BUY!!!!!
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Reviewed by ken from england on 17th Jul 2009
t mobile what a laugh i asked how much charges were if i used my lap top dongle in germany told £1.50 a mb not told that it takes about 5mb just for a few minutes Over 4 days nearly £200.in there spill it states that you can down load lots of e mail ,upload pics to face book for a min of 0.2 mb DAAAAAAAAAAAAAAAAAAAAAAAAAA i asked the exspert for advice wrong and now i see in one of the reviews for last year t-mobile is in germany .double rip off when speaking to t-mobile if you multiply this by that you get that bla bla dont get t mobile if you want to go abroad .
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Reviewed by andy littlejohn from scotland on 15th Jul 2009
i have the t-mobile broadband dongle. its not the best. when i first signed up, the service was fast and had no problems. but 3 months into my contract. my internet would disconnect and then my computer would say that the device was not connected. after getting no where with the malaysian contact centre i went to my local store and the manager did a like for like swap there and then ( i spoke nice to her ). recently though i've been having a few problems on youtube. trying to watch a video and the page loads up everything except the video its self. i figured out tonight how to fix that. Open up the "web n walk manager" click more, then speed manager, then settings, and select the option that gives you the highest image quality but lowest download speed. and would you believe it. youtube now works again. woohoo. hope this helps anyone elses out there having the same problem i had. ps, it will slow down the rest of the pages you visit. but just change the settings when your not wanting to watch anything on youtube.
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Reviewed by charlotte from coventry on 14th Jul 2009
i have the £15 month t mobile dongle that connects to the internet for 5 mins then cuts out, you cant get any upload speed and download speed is half meg at best. Dont buy this service as if you try and complain like i did you get through to a indian call centre who bore you untill you cant be bothered with pursuing it!! oh and also they put a fair use slow down speed on your dongle(not that u notice cus its that slow anyway) if you go over the 3 gybtes which they did to me after using 1 gybtes as was shown in my history menu but they couldnt ammend it unless i emailed them bla bla bla...iv had to reconnect twice while writting this...
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Reviewed by Georige from Halifax,UK on 12th Jul 2009
I got the £30 contract with free laptop about 2 weeks ago and rarely ever get connection. I feel like i am being robbed!! I can't get on anything, and if i do it lasts about 5 minutes! I got told that i would get excellent connection! what a load of BULL! I feel like going on protest and not paying till it gets sorted!!
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Reviewed by David from UK on 7th Jul 2009
I think this is a good thing to have, some people have problems but there are ways around them such as usb extention lead and put it in the window, also i am able to go on xbox live with this dongle and its perfect. Also its handy when im away with work because i can still use it anywhere.
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Reviewed by Dee from uk on 7th Jul 2009
First month was gr8,2nd month,not.keeps cutting off,too slow to download.constant problems,and i have another 22 months contract,most days i feel like smashing my laptop as it takes 10 mins to get load up a page completely! i am paying £30 a month and my signal strenght is meant to be very good,wa7 i rarely get one bar,if any at all! AVOID AT ALL COSTS I HATE THIS THING also it keeps saying dongle not found,etc etc,has a mind of its own,it took me over 1 day to download a 6 minute song
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