Review: T-Mobile Broadband

T-Mobile Broadband Review

In a nutshell: T-Mobile isn't the fastest or the cheapest of the 3G mobile broadband networks. However the basic price of £15 per month does include free WiFi Hotspot access and the USB modem or USB modem stick is provided free of charge. The network covers around 85% of the UK population and includes access to around 1,000 Wi-Fi hotspots around the country.
Best buy: Mobile Broadband Plus (£15 per month); or Mobile Broadband Extra (£30 per month).

T-Mobile offer mobile broadband using either a USB modem or a USB modem stick. Both are compatible with a PC or laptop running Windows XP or Windows Vista, and with an Apple Mac. The USB modem provides a download speed of 1.8 Mbps, and the USB modem stick is compatible with HSDPA offering speeds up to 3.6 Mbps. This makes the T-Mobile service slower than Vodafone and about the same as 3 Mobile.

These prices are for a 24 month contract - the prices for a 12 month contract are slightly higher. The price also includes Wi-Fi Hotspot access. The USB modem is free, whilst the cost to buy the USB modem stick ranges from £0 to £19.99, depending on which price plan you choose.

The T-Mobile network currently covers around 85% of the population.

T-Mobile Broadband Consumer Reviews

Love your mobile network? Hate it? Please share your experiences to help other people choose the mobile broadband network that's best for them. Please do not review this network if you have not used it. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising!

Average rating from 150 reviews:

Reviewed by shane from uk on 30th Aug 2010
this is alright except from the fair use policy which is the time im mostly on so all on all 3/5 from me could use some improvments
Rating:

Reviewed by John webster from England on 29th Aug 2010
Absolute rubbish. it has ruined my life literally because it has denied me the right to take an online course because it cant cope with the website. I hope watchdog catch on to this and i hope they get shut down or something. On the monthly contracts they're selling they have two main options. the first has a usage allowance of three gigs where as the next one (mobile broadband extra) that costs thirty pounds a month which is double the first. it doesn't even give you double the usage allowance it only gives you 5 instead of 6 i almost gagged. someone should break a few of there shop windows and burn the shops down. i wouldn't shed a single tear they don't deserve the customers they get.
Rating:

Reviewed by Beatrice Ngonga from united kingdom on 28th Aug 2010
I have great difficulty accessing the internet. sometimes i go twenty four hours without internet connection.To say it is frustrating is an understatement.It is very bad.One cannot work.
Rating:

Reviewed by dyfrig from uk on 28th Aug 2010
total utter rubbish buffers every few sec when trying to watch a film if u want to down load a movie ok if u dont mind waiting a year for it to down load connection rubbish on the best of days if it looks like rain or a hint ov frost u can forget about getting a signal mine was down for 2 weeks im so glad my 18mth contract is up on the up side i got a free laptop hmmmmmmm well i say free nothing is free these days all in the price with bad weather around the corner would not recomend t mobile if u need to conntact anyone using msn u would be quicker sending them a letter has they will get the letter before u get signal t mobile should be ashamed ov them selfs ripping ppl ov and dont be conned buy the ppl in the shops that will try to sell u t mobile like all ov us on here as been AVOID T MOBILE UTTER RUBBISH.
Rating:

Reviewed by Andy from UK on 27th Aug 2010
Content lock is ridiculous... BUT you could just use a proxy server- that gets round it every time. Just search: 'free proxy server', load one up and type in the webpage you want to view... Hey Presto!! No more content lock issues!! Another thing you need to remember: it's using a mobile phone signal- i.e. still very temperamental. If you're having problems connecting, try moving somewhere else in the house... you may be surprised. As for build quality- I'm sure they're made in the far east where nothing is built to last. Electrical companies don't want you to have a product that'll last years, it means less money for them- on the assumption you'll simply replace it when it inevitably breaks... and at £10 or less that's what most people will do. I get good signal, with occasional bad days- just like my mobile phone!!
Rating:

Reviewed by Sue from UK on 26th Aug 2010
I use TMobile PAYG very occasionally for work and I've never had a problem downloading files or connecting to the internet. The only problem I've had so far is the fair use policy and the rubbish customer services on 150 when I've phoned to top up my account. Apart from that no probs.
Rating:

Reviewed by ADAM from UK on 20th Aug 2010
AN ABSOLUTE DISGRACE! WE ALL NEED TO GO TO THE NATIONAL PAPERS WITH THIS! STOP T-MOBILE FROM ROBBING THEIR CUSTOMERS!!! -5!
Rating:

Reviewed by Chris from UK on 19th Aug 2010
Had this for 3 days now, and I've been automatically disconnected 4 or 5 times. Not sure if this is the norm for mobile bb signals. The only answer to this I can find is "due to adverse weather conditions". If that means a cloudy day, then it's the weather! Average speed is between 0.5 and 1.4mbps which isn't bad for surfing. Tried removing the "content lock", that didn't work! Can't get into the BB manager preferences either. I'm assuming you have to give them all your personal details and your first born to be able to make any changes to your settings. Apart from those gripes, I'm online and able to get to my emails.
Rating:

Reviewed by keeks from Germany on 19th Aug 2010
Being one of the only providers available to us here in Germany I am at a complete loss with this "service". I'm currently waiting for a webpage (www.wow.com) to load... my total waiting time so far? 40mins AND COUNTING! Their customer service is terrible, but we're tied into the contract. Trying to send emails back to friends and family in the UK is pretty much a no-no. I could click send, then send out smoke-signals, carrier pigeons and psychic messages; all of which would arrive before the email was even sent!
Rating:

Reviewed by chris from wales on 18th Aug 2010
total rubbish cant wait for my contract to end feel like i ve been conned wont be getting another dongle with t mobile again my advise is to stay well away
Rating:

Reviewed by Sarah from UK on 16th Aug 2010
Im using a pay as you go modem and im finding the signal ok but i wish it could be better. I cannot sign into MSN which was the main idea for its use while i was away. It loads simple websites but avoid the sites with video and moving pictures.I think using it for one off uses while im away is ok but i cannot wait to get back onto cabled internet :)
Rating:

Reviewed by Stewart from UK on 16th Aug 2010
T Mobile content lock is ridiculous. I had mine taken off 2 months ago and it has made a unwanted reappearance. In addition, the instructions to take it off don't work and seem to be part of the multiple attempts by T Mobile to get your details. I would trust a begging stranger with cash more that T Mobile with Credit Card details. Utterly hopeless and inept. Any tips for a better dongle provider? The remove content lock option on the My T Mobile doesn't work either! T Mobile is rubbish imho
Rating:

Reviewed by Dave E from UK on 14th Aug 2010
I live in the centre of Peterborough and it is obvious that T-Mobile control the bandwidth. The service fluctuates regularly between GPRS and 3G but remains mainly at GPRS even though the modem stays in the same place. HSPDA rarely appears but even then the service is slow. GPRS should be switched off as it is pathetic. Even normal surfing is impossible and watching short videos etc. is not viable at all. I am very disappointed with the service but unfortunately none of the competitors are any better. We are being fleeced by these companies and our useless weak Government does nothing...in fact they are fleecing us too! I also have a mobile contract with "Unlimited Internet". What a joke! As soon as I have reached my download limit (something they make up) the Fair Usage policy kicks in. I can still access Hotmail and Facebook they say...what a load of rubbish! They lie! Enough of my ranting...this is only my opinion based on my experiences so far. Don't engage in contract until you have sampled the level of service.
Rating:

Reviewed by Stephen from UK on 13th Aug 2010
Having noticed the absolutely astonishing number of bad reviews here, I have to wonder whether people are simply dumb enough to expect a wireless connection to be as fast as a wired connection, stupid enough to expect T-Mobile to sell internet service without having content blockers that you have to remove yourself, or are expecting something along the lines of the new fibre-optic cables that litter certain parts of the UK now. This isn't a superfast connection, and it's not sold as such. I average 1mbps throughout the day - which is slow compared to the wired internet downstairs - but fast enough for me to play EVE Online, go on facebook, MSN, watch a few videos on youtube, and all those other day to day activities that I do. Okay, if you're planning on streaming lots of videos, or watching TV online, then this isn't for you, but casual use? Use by a person throughout the day to check emails, catch up on a few social sites and chat to their other half in a far away country? It works fine. Quit complaining, this isn't sold as superfast. Also, it's worth noting that their mobile broadband download/upload speed counter is inaccurate - I sometimes get 300-400 times the service that they say I have. I'm not complaining though! If my internet decides to download at 4mbps for me for a day or three, then all is good! :P
Rating:

Reviewed by Hilary Fox from UK on 12th Aug 2010
Ooooohhhh sooooooooo slooooooooowww. (as in walking through treacle) I am so disappointed and my contract still has another 12 months to run! 'Sold a pup' and have been complaining from the beginning of the contract. How do they get away with this? P.S. I can see the mast from my window. Almost sat underneath it.
Rating:

Reviewed by Irene from Uk on 12th Aug 2010
I live just out of range of most mobile masts so have horrible connection. Especially using my tmobile dongle, I find it impossibly slow (and I am patient) and just rubbish. Ppl like me should get a discount for this poor service that is slow and useless. Sometimes I take out the dongle and redial and that helps for a minute or 2. I want proper service or a discount. Ty.
Rating:

Reviewed by Kevan from UK on 6th Aug 2010
I bought the 120usb broadband two weeks ago........and I still haven't had a connection for longer than five minutes. It take FOREVER for any page to load and by the time the page DOES finally open.....them connection is lost again. I only bought this stupid thing because lately my unlocked BB storm has completely stopped working on the internet. After a little research I found that TMO had started blocking non tmo BB storms. I actually had a great bluetooth connection using my Storm....but it seems that has come to an end. I was sooooo disappointed with the 120 usb modem I went back to the shop asking for my money back as it doesn't do what it says on the box.....like CONNECT TO THE NET!. Well, actually that isn't true, as it was pointed out to me that all the time I was trying to connect, I WAS actually connected, I just couldn't surf the net....but apparently that wasn't TMO's fault and with the item not being faulty aswell, erhh.......no money back. Useless service, nearly to the point of being arrogant looking down their nose's at the poor consumer. In a nutshell......don't buy this piece of worthless junk. Save yourself the frustration....find another provider. A very angry ex TMO client.....Kevan
Rating:

Reviewed by ted from england on 2nd Aug 2010
The coverage in my area has deteriorated over the last 6 months. I was pleased when my contract expired, but they then whack a final £15.00 on you for 'administrative' charge whatever that is, as the contract has expired anyway. Customer Services are useless and are reading from a script - that is if you can ever get through to them. They are not interested in retaining customers, just sell, sell, sell. T-mobile are just a machine for making money, Customers are just mugs to them. If there was a minus star rating, I would award them with that.
Rating:

Reviewed by Tom from U.K on 2nd Aug 2010
Okay, so obviously, this being MOBILE BROADBAND, it has it's limitations. And I can't speak for the customer service, as from what I've heard I really don't want to put myself through that kind of pain. But I will say this; I would expect, given the nature of the service there to be limitations on the service. But I would also expect consistent, basic functionality. This is something T-Mobile have failed to provide from the very start. And the service has only got worse with the passage of time. I live in a built up area where the coverage is supposedly "good" - three bars of signal for 3G. The reality is between zero and one bars of signal at all times, constant disruption of the connection and being unable to even connect to msn because of the lag. And this is OUTSIDE. Awful product, stay well away. The only good thing about it for me is that it was given to me - so I didn't waste any money on the actual stick itself.
Rating:

Reviewed by Gary w from england on 31st Jul 2010
looking forward to my contract ending but have to put up with another 8 months of pure rubbish
Rating:

Reviewed by Tracy from UK on 31st Jul 2010
My dongle was great for about 6 months - reasonable speed, always connected and rarely disconnected. However for about 3 or 4 weeks now it's been awful - takes 3 or 4 tries to connect (sometimes still doesn't), sometimes it connects and says it's working but there is no actual internet connection - no pages can be viewed and email can't be checked. When it does work it's so slow and unresponsive it's like crawling through treacle ! I'm using it to post this and I'm wondering if when I hit send I'l just get a 'server not found' error (copy and paste I think just to be safe). Another thing is that my ip seems to change all the time, sometimes every few minutes - that can be really annoying as sites tend to log me out if my ip changes. That has just started happening in the last few weeks too. On the plus side I did find a way to do away with the content lock - I think it's probably not allowed to put links here, but try googling 'no lock solutions' - it'l cost you a fiver but it works (worked for me anyway). I don't want to sound like an ad for them, just that so many people here seem to have the same problem with the content lock so I thought I'd share :) Just to make the point - my dongle never leaves my bedroom - it's plugged onto a usb hub and has been since I bought it. It has not been dropped, kicked, nocked or talked to in a harsh voice (well, untill recently anyway) - I could put it back in it's box (which I still have) and you'd think it was brand new. I suspect the dongles are just not made that well - after all, reading the comments here it's obvious that a lot of people are experiencing the same issues - would it really hurt them (t-mobile) to have them made a bit better ? Overall I was happy, but recent events have me worried. I will give it a while though before giving up on it - I suppose it's possible that t-mobile might just be having some technical issues that will get fixed soon.
Rating:

Reviewed by gadge from uk on 31st Jul 2010
very poor had better dial up service and how they can call this pathetic service BROADBAND is beyond me it is blatant false advertising
Rating:

Reviewed by MikeM from UK on 31st Jul 2010
Bought T-Mobile dongle at Eastbourne end of May 2010. 'Just plug it in and go' they said in the shop! No such luck - needed several calls back to the shop and then their (malaysian) call centre on 150. Had to fiddle with various ISP commands to get it to work. Not too bad for the first month but now into my 3rd month it's just got worse and worse. Disconnects every 30seconds at the mo so no sooner due you get on-line, you've lost the connection again. Awful ISP! Have lost so many emails I've had to open Word at the same time I'm writing anything just to make sure I haven't wasted my time. Makes down-loading or up-loading an absolute nightmare - especially the latter as I've needed to report in various wildlife survey results and sightings. Have 'lost' so much info I've been trying to send. T-Mobile need taking to court over this product as it's truly awful (though appreciate it works OK for a few lucky ones). Their after-sales service is also dreadful - 'grab your money and hide' seems to be their motto. I feel sorry for their Malaysian call-centre operatives who must get so much abuse from angry customers in the UK. I've tried to be very polite to them as it's not their fault! Ultimately half of my many calls to 150 have also disconnected halfway through but then to be fair the T-mobile auto-menu 150 help-line is also truly awful ! And yes – surprise surprise – I lost my T-mobile connection yet again trying to submit this piece !
Rating:

Reviewed by Julian from UK (London) on 27th Jul 2010
T-Mobile broadband is rubbish I thought Id try out the pay as you go to try this product, Always disconnecting speeds go down to 0.0 Kbs really totally and utterly unusiable I live and work in central london and no matter where I go the signal is good the connection speed starts ok then goes to a crawl then forget about it. shall certianly be cancelling my 3G service off of the mobile and not even thinking about using T-Mobile for any sort of data communication.
Rating:

Reviewed by Customer from England on 25th Jul 2010
Bought the 'dongle' thing just because I needed internet fast and knew I could use this mobile broadband straight away. It does work in a way. However, I have to constantly move around the house looking for spots where I can actually load up pages. And I am talking sites like google!!! As soon as I find a suitable place (on the stairs with the laptop held near the ceiling) I can use it for few minutes, then the signal is gone again!!! So, I go and look for another spot... And this lasts all day! I even sat outside in rain with an umbrella at one point because I couldn't risk loosing connection. And still - lost it in 3 mins!!! Most annoying and ridiculous thing ever!
Rating:

Reviewed by CORIE from US on 24th Jul 2010
T-MOBILE SHOULD BE RENAMED AS TRUELY-HORRIBLE. I AM FIGHTING AT THIS MOMENT TO GET OUT OF MY 2 YEAR AGREEMENT WITH THEM DUE TO THEM NOT BEING ABLE TO FULFILL THEIR END OF THE CONTRACT. IT IS INCAPABLE OF KEEPING A CONNECTION FOR ANY LENGTH OF TIME, AND CAN RAISE A PERSONS BLOOD PRESSURE IN NO TIME. I PAY MY BILL AND DONT GET THE SERVICE I PAY FOR. I AM VERY UNHAPPY AND UNTIL THEY DO SOMETHING ABOUT IT, I WILL CANCEL EITHER WAY AND POSSIBLY SUE THEM BREACH OF CONTRACT. ALL I WANT IS TO GET ONLINE AND DO MY THING AND GET OFF, BUT NOT POSSIBLE WITH THESE PEOPLE. YOU HAVE TO KEEP RECONNECTING TAKES 3X THE AMOUNT OF TIME TO GET ANYTHING DONE. DONT WASTE YOUR MONEY ON THESE PEOPLE RUN FAST AND SPEND A LITTLE EXTRA MONEY TO GET WHAT YOU PAY FOR!
Rating:

Reviewed by John from U.K on 23rd Jul 2010
A good network for my use. Once you understand the limitations of a mobile network i.e bandwidth, amount of users and geographical interference, you realise how difficult to implement a fault free service. T-Mobile, nor any mobile carrier, will ever compete with land line broadband, for speed or continuation of service. But where T-Mobile could improve, is in customer service,which is abysmal. They simply do not understand how their network operates. Overall I'm very happy with the service, which has proved to be very reliable in my case, but I don't mind using a USB extension cable at home, and the short cable on the move.
Rating:

Reviewed by Hilary from UK on 18th Jul 2010
I always get a connection with T-Mobile Broadband. It has never let me down. This is hardly surprising as we are very close to the mast. However, it is extremely slow at most times. It's like walking through treacle. So slow that it is to all intents and purposes unusable. I have found that when the reception dips to poor, that is when it is fast. (but the reception is usually good unfortunately). I can only assume that either the bandwidth is insufficient or the number of servers is inadequate. :-(
Rating:

Reviewed by David Hay from UK on 15th Jul 2010
Aviod this company like the plague their support is useless. When it all goes wrong they will hold you to your contract. Avoid!!
Rating:

Reviewed by louky from uk on 14th Jul 2010
Wont give even 1star. Once installed and pluged in even with full 3g connection it would not connect. Incoming kbps shows as 0.00. Ultimate waste of money.
Rating:

Reviewed by Jimbean from UK on 13th Jul 2010
Its useless and keeps dropping the connection and switching between 3G and HSUPA and i can acheve a full 3G signal. Always disconnecting apps like MSN, Skype and the Browser will now load pages in HSUPA mode. You can get unlimited usage for just a £10 a month and its not worth it. When downloading it drops the connection and i cannot an 3.5mb MP3. Simpally - Don't get this Product.
Rating:

Reviewed by nigel day from uk on 13th Jul 2010
this says it all im on a long distance wifi connection (wireless N ) and embarrassing to say even at a mile it is still faster than than t mobile dial up ( sorry broadband ) for all that read this im thinkin about invoking the misrepresentation of goods act in that goods either material or services must be fit for their purpose and described truthfully i will repost when i hear some thing if anything from them
Rating:

Reviewed by Jonathan from London, UK on 12th Jul 2010
DO NOT BUY - If this dongle was an animal it would be a snail. It takes about three years to load a page and doesn't even work a lot of the time
Rating:

Reviewed by The SouL from Engand on 11th Jul 2010
T- mobile mobile broadband, in a nutshell, pathetic. I have been disCONnected too many times to count. Often extremely slow and barely functional. To me this seems like a deliberate act to slow data usage particularly when you've used up the 2GB "fair use" on the pay and go deal( they allow you to keep using it but with restrictions only between certain hours, but its all hours truly). The network 3 are also pathetic, so where to go I wonder..Not vodafone, who are also rubbish. Who to trust? They're all greedy and unscrupulous..so it's a tricky one.
Rating:

Reviewed by derek hadwin from uk on 10th Jul 2010
how come my dongle keeps getting stuck i dont know hoe people think its the best service
Rating:

Reviewed by the reddwarff from earth on 10th Jul 2010
I must be the only person in England with a fast T mobile dongle. I downloaded a 3.6gb file in just under 2hrs. Strange.
Rating:

Reviewed by Russell from uk on 10th Jul 2010
Do not buy this product. You will not get a consistent connection and when you can get put through to one of their technical offshore call centres they tell you to restart the computer and cross your fingers. Don't be fooled. Dont buy this product.
Rating:

Reviewed by jamal from england on 9th Jul 2010
it displays that its running at 3.6 mbs in reality the top speed is 0.887 kb so so many problems with the internet its dial up it crashes upload and download speed increases hen decreases to 0 kb as i said the list goes on and on my recomendation dont buy it the only reason im putting up with it is cos i got it free.
Rating:

Reviewed by sarah from uk on 7th Jul 2010
DO NOT BUY THIS ! T mobile broadband is slow when you actually have the honour of getting a connection. Yes i wrote it in capitals to warn people, those who say it's fine obviously work for T mobile or don't use their computer. I know it's mobile broadband, but I still expect to access the internet from it. It allows you to load a site but don't expect to be able to click on anything without the no connection screen coming up! Be warned! I checked first before i bought and was told all was fine! Just because you get good connection does not counter act the hundreds onf us on here complainin !
Rating:

Reviewed by Nicky from Scotland on 4th Jul 2010
Overall I think this product is decent. I hang the dong out my window on a usb cable if I want a decent speed on HSDPA usually around 2mb otherwise I get GPRS when indoors and pathetic dial up speeds. Just need to watch for the rain! For anyone struggling with content lock you can download Hotspot Shield for free and this allows access to blocked sites, on occasions a advert will appear on top of each webpage but u simply click X and its gone! Works good for me, just not got round to popping into a tmobile store to get it unlocked yet! Not bad product. Hang it out yer window and download hotspot shield as temporary fixes.
Rating:

Reviewed by Edith Daniels from USA on 4th Jul 2010
I have been using the T Mobile broadband to go for two months and its the best service in internet i have experince it has a great speedy download and a speedy connectivty their is no waiting and it dont drop in the middle of download try it it will give you your money worth and some
Rating:

Reviewed by Niall from NE Scotland on 2nd Jul 2010
I am presently looking for another mobile internet provider. T Mobile are taking my money under false pretenses. I cannot even get a mobile phone signal from T Mobile where I live yet my wife on O2 has no problems. The broadband is so slow in the rural areas that it is like wading through a pond of treacle. Reception is quite good in places like Glasgow, Edinburgh, Perth and Dundee, problematical in Aberdeen and downright diabolical outside the cities. Would it be a good move to change to O2? I rate the T Mobilenetwork at -2.
Rating:

Reviewed by steve from uk on 2nd Jul 2010
Poor, should call it mobile dial up, most of the time cannot even access page to credit t-mobile broadband account if paying daily. Total waste of money!
Rating:

Reviewed by Ben from UK on 30th Jun 2010
DON'T SIGN UP TO T-MOBILE BROADBAND. I complained so much eventually a guy pressed a button and my speed jumped up ! they impose bandwidth restrictions at certain times of day. I am trying to cancel my contract (they want £100 for that) i don't use it anymore and have BT (the only option where i live). BTW, coverage is OK, the speed and bandwidth is the problem. T-MOBILE should be found guilty of false advertising (the T&C's cover them for everything. so will never happen). If you only need to use internet around 3am then it;s fine, otherwise forget it.
Rating:

Reviewed by Tom from UK on 22nd Jun 2010
Got the t mobile broadband thing, i couldnt watch youtube videos, access online banking or listen to music because i had "parental lock on" so i phone up t-mobile and they removed it for me, so all was well until 4pm came, and i cant watch youtube videos because of a "fair use policy" so, again, i rang up t mobile and the woman said, "It applies to everybody, you cant watch videos or basically, download data, from 4pm-12am (midnight)and this applies for 1 month :s wtf?(facebook takes ages anyway) So basically, the main times when people use the internet, 4pm onwards, you can do nothing except check emails and limited browsing. Awful company, id go back to O2 anyday
Rating:

Reviewed by Jay from England on 21st Jun 2010
been using tmobile broadband for a year now same dongle with no problems, frankly i dont see what people are complaining about, its and i'll using captial letters now MOBILE BROADBAND what do you expect
Rating:

Reviewed by Blerim from U.K on 21st Jun 2010
IF YOUR ARE READING THIS DO NOT SIGN UP TO T-MOBILE BRADBAND ,I HAVE GOT MINE FOR 6 MONTHS AND IM DYING TILL IT FINISHES ITS ABSOLUTELY RUBISH IM DESPERATE TO CHANGE IT.
Rating:

Reviewed by Adam from UK on 20th Jun 2010
STAY CLEAR OF THIS CHEAP AND NASTY ITEM! T-MOBILE ARE CONNING THEIR CUSTOMERS!!!!!
Rating:

Reviewed by kev from england on 19th Jun 2010
we got our t-mobile dongle free for a year and it takes about 6 months to get a connection lol i wouldnt suggest this network to anyone its rubbish. use any network but t-mobile
Rating:

Reviewed by jamie from england on 15th Jun 2010
I would not recommend t mobile , the speed is very slow and u hardly get any signal. When u first buy the dongle it works well within the first 2-3 months and then it just dies lol. So yeh if ur lookin 2 get t mobile its only gunna work well for first few months but overall the speed aint good , keep getting disconnected ect.
Rating:

Reviewed by Ravi from India on 14th Jun 2010
I am using a T-Mobile (£15 a month USB model stick) the service is faaaar below expectation. Verrry slow. I will never use it again.
Rating:

Reviewed by Lee from England on 13th Jun 2010
I have absolutely nothing good to say about this "so called broadband stick". Complete rubbish and it's dial up not broadband. Sometimes i get a box pop up asking me to connect and DIAL 99# - Broad band ???
Rating:

Reviewed by chris kautz from UK on 12th Jun 2010
I have PAYG T-mobile dongle. When i bought it in the paperwork it said i have 3 gb of usage, now it seems that only 2 gb is allowed. I pay £15 a month , i have had enough of slow download speeds . I am now in the process of changing over to 3 with a free 7.2 modem 15 gb per month at £15 a month . T-mobile have lost yet another customer
Rating:

Reviewed by Craig Jackson from UK on 12th Jun 2010
I got an 18 month contract dongle with 5gig data plan and a free laptop with from T-mobile. As I didn't do much internet at time speed wasn't a biggie and the laptop was a bonus. WOO HOO!!! 4months in it actually got to point where my PDA was more reliable and quicker with google taking 2-3 secs to load compared to 30-79 secs on t-mobile, then t-mobile slowly got better then back to slow again. it went like this for about 2 months before settling down to nornal. Then, 13months into the contract, I kept getting disconnected by the dongle. I called T-mobile who simply said it was a "known issue" and "was working to repair the problem". The only fix they provided was to unplug it and plug the dongle back in which started to have to be done at least 8 times a day every 4-6 days. Now, to add insult to injury, after working out how much i've paid to date, which is a stupid amount, I discover my contract with them was up around 3 months ago yet they didn't tell me. No email, text, letter, or call. I called T-Mobile and was told it was ME that was suppose to tell THEM the contract was up. They then had the cheek to ask if I wanted to renew the contract. ITS EXISTANCE AS A LEGALY BINDING DOCUMENT ENDED 3 MONTHS AGO!!!. WHY, in they're infinite wisdom, WOULD I WANT TO RENEW A CONTRACT THAT I, ME, THE CUSTOMER HAD TO TELL THEM HAD ENDED. If they had a contract from me would T-Mobile would carry on paying me after it ended? I think not. BROADBAND MY...... Cancelled direct debits and now on another contract paying same price but with different provider and getting landline, broadband, TV, mobile phone and a lot cheaper calls. Personally, between 1 and 10 i'd give them MINUS 100 But here I can only rate them as a 1 I've also tried my hardest not to swear in any way other than use the word T-Mobile.
Rating:

Reviewed by zach from uk on 10th Jun 2010
This website is wrong it self,becuse i can't express my feelings as i rate them zero but them lowest here is 1. i would be supprised if there are any t mobil staff that use t mobile broadband themselfs.
Rating:

Reviewed by Paweł from Poland on 10th Jun 2010
SOLUTION!!! SOLUTION for faster speed!!! Me again, my complaining post is below. I was in computer shop today and I bought 5m lenghth USB cable for 8Ł...put my dongle out of the window...AND NOW INTERNET WORKS OK:) Sounds stupid, but it works so CONGRATULATIONS for T-MOBILE company now You have deserved rating of 2! What is funny that in Poland I've got 5 gigs limit for less money, AND I didn't have to use 5m USB CABLE xD T-MOBILE SUCKS.
Rating:

Reviewed by Mark from United Kingdom on 9th Jun 2010
Usually the service is ok but tonight, its been no signal low signal very low and nothing again, at £40 a month i expect better, they are quick enough to message when the bill is due or you go over your download limit but as soon as there is a problem they turn a blind eye.
Rating:

Reviewed by LUCY from ENGLAND on 9th Jun 2010
it is the worst mobile broadband in the world i can get signal not even im unban area!! DO NOT BUY THIS, T-MOBILE!!!!!!
Rating:

Reviewed by Paweł from Poland on 8th Jun 2010
WHAT A WASTE OF MONEY:( 35 pounds for nothing! When I was in Poland i have never suspected that dongle internet could be so SLOW!!! But now I'm near central LONDON - CLAPHAM NORTH got this useless T-MOBILE AND IT SUCKS. It's so slow... I'M UNABLE TO USE EBAY!!! I WILL NEVER BUY ANYTHING ELSE FROM THIS COMPANY T-MOBILE!!!
Rating:

Reviewed by Mr Muggins from England on 8th Jun 2010
Dont bother with t-mobile at all. They are too expensive, their usb stick does not work properly at all and they couldnt care less! Lets be honest, what use is 2 gig nowadays? Just general browsing will use this up in a week or two, thats if you can stop the stick from going to sleep/hanging!!! Called them 10 or more times to complain and have not been given a resolution and I am seriously thinking of going to the nearest t-mobile shop and inserting thier stick in the rectum of the first rep' I see!!!! O2 here I come!
Rating:

Reviewed by Dave from England on 7th Jun 2010
T-Mobile truly are diabolical. Data will stop uploading or downloading for long periods, it takes an age to make a connection to web sites, the connection will suddenly cease, the list of problems goes on and on. Avoid T-Mobile.
Rating:

Reviewed by melon from england on 7th Jun 2010
T-mobile = junk .I was happy for maybe 3 month when i brought my dongle but last time i started reciveing 80% FUP message .before was ok i was browsing ang download anything i want .I wonder why t-mobile staff dosent inform me about 3 gb fup , bunch of ignorants .I just wait when my contract terminated
Rating:

Reviewed by SHAWNEENA LAKER from POWYS on 7th Jun 2010
I AM FED UP WITH TMOBILE. WHEN I FIRST GOT MY DONGLE IT WAS GREAT AND THE SIGNAL, NOW EVERYDAY IT IS TERRIBLE.WASTE OF MONEY.MUST HAVE BEEN ABLE TO USE MY LAPTOP TWICE IN A MONTH.HAD ENOUGH.
Rating:

Reviewed by jamal from england on 6th Jun 2010
Its rubish at times its good but at most its rubish its slow cant download fast takes ages loading a web page trust dont get it if you like streaming downloading for basic browsing its alright for the rest rubish
Rating:

Reviewed by Connor from UK on 6th Jun 2010
Absolutely terrible the reason i hate it is because of there stupid Fair use policy that literally runs out in a couple of days. If T-mobile wants to improove they have to get rid of it sorry T-mobile its true.
Rating:

Reviewed by Craig from UK on 1st Jun 2010
Terrible service.... Got tied into their 1 month starting offer of £2 and the service was OK for the first 2GB (avg 1mb from 3.5mb offered which considering, I just felt this was normal from a 3G service) which I used in 3 days. After that I never got more than 100k for the remainder of the month within their fair usage plan times between 12am-4pm, the service also drops out all the time so listening to internet radio or watching a video is a NO GO. TOTALLY UNFAIR USAGE!!! Was so glad when the month was over and decided to pay for 1 day for £2 to see if I'd get back to normal, but now the normal is no more than 64k, I'd call and complain but I'll just never use this service again so at least they will make no more money from me. DON'T GET IT!!!
Rating:

Reviewed by martz from UK on 30th May 2010
Dongles, dongles, dongles - what would we do without them? i've been looking at some of the comments on here and i agree with most that it probably isn't all it was cracked up to be upon purchase...very mediocre actually, those 'nag' screens that pop up telling you you're over limits are annoying, having to click back all of the time is a hinderance, moreso when it disconnects you, (at least for me anyway, bad area i suppose) the content lock can be a pain if you haven't got 25p (i think) to phone up and remove it. speeds aren't really that bad (averaging between 110kb/s-150kb/s depending on signal conditions), it's a substantial upgrade by all standards from dial-up, plus if you think about it, technically there isn't a download limit, you can still download between 12am-4pm (after using given amounts), having internet access no matter how basic is better than having none at all and you don't pay line rental...so what are we complaining about, things aren't that bad so...final analysis - a balanced product, functionality and decent service heavy users should seek other companies, personally i would recommend O2. for light users, this could be a good buy. *note* to anyone having speed problems in bad areas, try setting your dongle (via settings) to "only 3g", you'll find it isn't too bad
Rating:

Reviewed by sem from uk on 28th May 2010
absolute rubbish. constantly disconnects, slower than dial up from yrs ago. what a waste of money. tied into a contract but ive been videoing my expirience and intend to take them to court for breach of contract.as i was told i would have exellent servise as good as my old home broadband.im paying for a servise that they are failing to provide.
Rating:

Reviewed by Mark from U.K on 25th May 2010
unlike many of the others on here, my t-mobile dongle does not seem too bad. ok its not as fast as my 10mb home connection, the fastest i got was 1.8mb/s. it does not seem to disconnect like many others. my wife and daughter have also bought the 12 month payg package's and seem pretty pleased so far.
Rating:

Reviewed by lee from uk on 23rd May 2010
Bought this on two days ago easy set up in good signal area a little slow sometimes and content lock a pain but what you want for 20quid im impressed
Rating:

Reviewed by Phill from England on 22nd May 2010
T-MOBILE SALES DEPARTMENT LIARS!!! I was told that this was mobile broadband with improved technology over previous dongles and mobile handsets. I was told that the speed would be 7MB but could slow to 4MB. What a filthy lie, I expected that TMobile would be truthful with facts. Download speed has been alternating between 0.4 and 1.4MBps with an average of 0.7. I'll be sending it back immeadiately.
Rating:

Reviewed by Pascal from London on 17th May 2010
I am using T-mobile broadband and it is rubbish!!!I am hating it so much...!! even the t-mobile staff is boring and slowly!!
Rating:

Reviewed by Dylane. D from UK on 14th May 2010
I wish i had come to this site earlier! The only good thing about my tmobile stick is i do not pay for it. other than that it is absolute rubbish. i get much faster and better quality internet with my blacberry (thank god thats on vodafone)! For any who might seek to buy anything from T-mobile DO NOT DO IT! Maybe avoid orange aswel as they have merged with t-mobile which is like mixing dung with (yes u guessed it) dung. How they manage to provide services to 85% of the UK is beyond me.
Rating:

Reviewed by Sarah P. from UK on 12th May 2010
T-mobile is the world's worst internet provider. Internet is very very slow, the unlimited internet they advertise is magically turned into a '3GB fair usage policy'. The Stick itself malfunctions after 2-3 months of usage, and the customer services (from INDIA) are very very pointless? You have to repeat yourself 10 times, and even then, they either cut you off or transfer you to someone else.
Rating:

Reviewed by monarch from UK on 11th May 2010
terrible, drops out often, slow connection, a hastle to remove the content block, useless customer service
Rating:

Reviewed by Steve from UK on 9th May 2010
My T Mobile dongle is proving to be slow and prone to drop outs. I find it difficult to connect to what used to be easily available sites. I wish I could return it but doubt that the small print covers general dissatisfaction.
Rating:

Reviewed by Finnbass from England on 9th May 2010
Utter, utter rubbish. I might buy a micro SD card and stick it in it and use it as a memory stick, then it wont have been a COMPLETE WASTE OF MONEY! Seriously, this is complete garbage I can use it to send SMS texts from my laptop, but why would I want to do that? No internet access at all!!! This company should be ashamed of themselves...look at the other ratings...even the ones that have given 5 stars have done it by mistake.
Rating:

Reviewed by Kat from England on 7th May 2010
I've recently purchased the T-Mobile Mobile Broadband USB Stick 120, what a BIG mistake!!! I've always used T-Mobile for my mobile and no problems. I needed a dongle so thought i'd look into getting one from T-Mobile. I checked for coverage in my area - great. It arrived and the instructions were not clear, that solved i move onto my next problems. Very very slow, can't get much signal and my favorite, when i'm in the middle of something it keeps disconnecting itself. Anybody think about getting one - DON'T. To let you know how bad it is, it took well over 5 mins just to load this page and while writting this review it diconnected itself.
Rating:

Reviewed by jfsh from NJSDJKDS on 5th May 2010
ITS SO SLOW IM TRYING TO ATTACH A FILE IT'S TAKING FOREVER
Rating:

Reviewed by pringo pstod from uk on 5th May 2010
like everyone else here i bought a tmobile broadband stick thinking as it says broadband on the box it actually meant broadband as in fast internet that actually works. T mobile broadband is nothing of the sort as it is slower and less reliable than any dial up internet i have ever had from the 90s. it takes about 3 years even to load a page of text and anything else forget about it. HOWEVER the other day my T mobile broadband DID start to work properly and I was able to watch videos, download files, etc etc with extremely good speeds (in comparison to its usual dial up speeds) and a reliable connection. This lasted for a good 3 or 4 days of superb connection where i was able to properly use the internet . Unfortunately it has now gone back to being the most useless piece of junk in the universe . T mobile should hang their heads in shame at selling such a shoddy product ALTHOUGH i will say that when it does work it is actually a superb piece of equipment but I have been using it for the past 5 months and it has worked properly for only 3 days as i said and i suspect it probably wont work well again. the bottom line is AVOID THIS PIECE OF JUNK.
Rating:

Reviewed by steve from uk on 4th May 2010
glad i found this website , got my T mobile dongle Feb 2009 to say i was disappointed at the outset was an understatement ,anyhow restricted my use and just lived with it , when it slowed even further about October last year tried to complain, again , but got no satisfaction so lived with it ,by now no chance of any downloads slow google , even hotmail ,and everything just dropped out even after connection then received my monthly bill telling me i had exceeded my 3Gb and charged me a further £20 despite the indicator showing only .8gb use ,no chance of a complaint as 'customer service' dept only have 'from a script' stock answers anyhow slowed even further now so am about to consign to dustbin despite having some months of contract left .....perhaps an online consumer dis-satisfaction group should be formed ....if we remain on line long enough!
Rating:

Reviewed by bobo from scotland on 3rd May 2010
when i went to buy t-mobile dongle the sales assistant asked for my post-code and he told me it was a great connection. LIAR. i went to get my son a t-mobile dongle for his lap top a few months ago and gave the assistant my post- code and he told me it was a rubbish connection. when i told him that when i bought my dongle and was told it was a great connection he told me " thats the way things go" . pathetic.
Rating:

Reviewed by Jayne from England on 3rd May 2010
Anyone that's said anything good about this service must be lying. Presumably they work for T-mobile. It's impossible to say anything good about this. 'Content lock' is a joke. I am 33 and I don't have a credit card. There's a lot of other things I could say but I don't want to spend any more time on this nonsense has has eaten up enough of my evening already.
Rating:

Reviewed by tyler from england on 2nd May 2010
i use the tmobille dongle for internet and xbox its slow slow its unblievable you try and watch videos and every 2 seconds it has to buffer
Rating:

Reviewed by Ronin Caston from Scotland on 1st May 2010
I have 3 Gbytes for 15 per month from T-mobile. I am appalled at how slow the service is, on average it takes around 4 minutes to load a page even if there is very little content on it. Sometimes it just decides to have a night off altogether and wont load any page, i sat for 1 hour and 40 minutes one night just waiting for the google home page to load. Downloading is pointless too, 14 weeks for an album with 10 songs on it and you only get a month to use the download limit. Customer services offered lots of different way to amend this but alas none worked, and the staff instore were downright rude and didn't seem to care (Motherwell branch. I switched to 02 and found a world of difference so when T-mobile said it must be where i live they were clearly lying, do not purchase the T-mobile package once you do you are locked in for 2 years.
Rating:

Reviewed by Ash from UK on 30th Apr 2010
I only use T-Mobile broadband because of the unlimited internet they offer, and they don't charge you if you go over the fair usage amount (3GB). They just restrict you from watching movies, videos, listening to songs etc. I really dislike the fact that the internet disconnects automatically. It also malfunctions after a while (the warranty allows you to get the stick repaired and replaced free of charge but this can take up to 3 weeks). Other then that, i'd give T-Mobile a 3/5. The stick itself is rubbish, very poor connection. Wouldnt recommend it for people who RARELY use the internet..
Rating:

Reviewed by S Hawkins from UK on 29th Apr 2010
7.2 mb speed ha! what a laugh glad when my contracts up thank god
Rating:

Reviewed by Andreas from UK,Newcastle on 28th Apr 2010
Worst Idea int he world getting one of these!!! initial sales service and delivery was excelent (obv!) recieved the dongle and tried to install it...crashed my computer (wiped all files etc) tried it again on my sisters computer (newer model) windows 7 or windows vista...? anyway spent two hours on tech support to no avail, sent it back and cancelled it, instead just hooked up a laptop I got on contract with them to my sisters landline broadband, still got another dongle "free" with laptop, managed to get it to work only once on t-mobiles own laptop! completly rubbish and a waste of money, have recently done a three month stint on 3 mobiles sales department, and would never sell mobile broadband, the network infrastructure is just not there to support it yet....
Rating:

Reviewed by Sophie from Uk on 26th Apr 2010
T-MOBILE INTERNET SUCKS! its a dongel, its the internet, its suppost to let youu access anything youu want to!! oh no. not letting me on youtube (as im a yt lover and video maker), the download speed is extreamly slow!! especailly if your on limewire, frostwire etc. most of the sites i need for college it wont let me access (it says click the link to unblock, youu click it and it says enter credit card...ER NO THATS WHY WERE PAYING THE £15 A MONTH THING!), so basically im effed for college work from home. :/
Rating:

Reviewed by ArnoldTarr from London on 23rd Apr 2010
The customer service is fun. It's a game of real challenge, involving psychological skills and style, it's a game where the weak falls and the strong gets stronger. You should have in mind, that whatever problem you have and would like to discuss with them, it's YOUR problem, so be a man and DEAL with it. If you're asking them a favour and you're not ready to pay them big time for even bothering to having to listen to you, what reply are you expecting to get? And of course you get the content lock as a bonus, that's why the service is called "Mobile Broadband" and not "24/7 Catering for Paedophiles, Sickos and Stalkers". You should appreciate the fact that they don't report you to the authorities every time you use a proxy to bypass that. In any case, you signed the contract, ayet? After having read it, ayet? And agreed to their T&Cs AFTER HAVING READ THEM, ayet?! So here's a tip: quit complaining, apologise and thank them for not having your ass sued yet. It's you who willingly handed over your money, it's you who decided to put your trust in a mobile networking OVERLORD, it's you who's naive, gullible and just plain STUPID, so why blame anyone else?
Rating:

Reviewed by KP from London on 21st Apr 2010
ABSOLUTE JOKE! If I had some legal nounce, I would sue these people for false advertising or something. It is not even close to what it says on the package.
Rating:

Reviewed by L Swift from UK on 20th Apr 2010
I regularly buy T-Mobile's Web and Walk Bundle for £2.50 which says I've unlimited Internet browsing for the next 5 days. I bought another one, Monday 19.04.2010, I played a game. Not long afterwards I got their T-Mobile warning window pop up saying they'd sent me a text that I used 80% of my Fair use Policy (FUP). I didn't have this text on my mobile, I'm getting really fed up with them treating me like a child. I like to play games, surf the Web and send free emails, not linked to them. Maybe they're annoyed that I don't use their email system. It was explained that I'm to put 1 or 2 # in front and at the end of my emails, I'm allowed 160 characters, it doesn't do attachments and they charge! The Google email's free to set up, free to send and get and it does attachments. There're problems with it sometimes normally I get round them, when it works it's very fast. Anyone know of a totally free mobile Internet provider that doesn't have (FUP) as it's too easily breached at 80% and over 100% when I'm not on it that long? I give T-Mobile 0 stars for their useless Internet service. L Swift
Rating:

Reviewed by Zara from Uk on 19th Apr 2010
worst connection ive ever had. slow, majority of sites blocked, disconnects every 5 seconds,cant use msn because it goes off n on. Dongle was taken to a t mobile shop to remove the block. I was assured it had been removed.Suprise suprise when i got home it was still blocked. 3 better!!!
Rating:

Reviewed by jimbob from england on 19th Apr 2010
I have had my internet team mobile connection 1 day and have allready worked out what aload of rubish it is. And the funny thing was is when i brought it i was told it had a good download speed. Its about as fast as a dead cat. So if u thinking of going on team mobile dont bother. there the worst network on this plannet thats a fact. just like there mobile services which i sadley found out when i took out a contract and thay tried 2 rip me off by charging me 4 text messages when i had unlimited texts. thay need 2 be on watchdog i think.
Rating:

Reviewed by simon from uk on 18th Apr 2010
If I could give it it minus stars I would. Thats the service T-mobile provides. Less than zero. Absolute junk. If you really want frustration and anger in your life - sign up, you won't be disappointed on that level. Dial-up in Cambodia is probably faster than the service I'm getting in London. Do yourself a favour - run away fast (speed will surprise them, they have no idea of the concept). Page loads....20 minutes!!!
Rating:

Reviewed by dan morris from devon on 14th Apr 2010
iv had my moblie broadband neally a year and a half. its rubbish i cant think of anything good to say part from the free laptop. it run out of anti-virus and when i tried to download a new one it wouldnt let me, so of cours got the laptop all bug up not a happy bunny. 10 calss later and nealy 100 pound down on phone calls its alil better. wouldnt recomended to any one unless you live in the 60s.
Rating:

Reviewed by A Percival from UK, London on 11th Apr 2010
Absolutely appalling service. The box the dongle came in clearly states "Broadband" yet I have never seen levels beyond dial-up, it's like living back in the 90s! Youtube, Iplayer, anything like that you can forget about! It's currently taken me TWO HOURS to make a purchase on Amazon.co.uk and still counting. Forget getting any level of service in the evening, T-mobiles servers can't handle it. I am seriously considering having the company under trade descriptions for supplying a dial-up service under the guise of broadband. Avoid at all costs!
Rating:

Reviewed by Rick from England on 9th Apr 2010
Disappointed to find that there is no 'zero star' option. My T-Mobile dongle is so bad and so slow it makes me want to cry. Generally speaking my download speed is somewhere between 0 and 40 kb/s (yes, kilobites)! I cannot abide the level of service I get from this product, it is, without exception, the worst technology purchase I have ever made.
Rating:

Reviewed by Gary from uk on 9th Apr 2010
right a few pros and cons about t-mobile broadband i am in a 2 year contract with mobile broadband and "free" laptop. pro: the fair use policy is quite good as they dont charge you for going over the limit although not good at peak times but between 12 midnight and 4 pm you can still connect. con: the connection speeds are very very slow not really fit for so called broadband. pro:although not very techinically gifted i have found the customer services to be as helpful as they can be, always been polite and (attempted) to help. con: the speeds they advertise are nowhere near this. con: constantly get disconnected and not just at peak times. i am giving them 1 star because overall its a very poor service although they have agreed to waive the £35 recurring charge this month after i constantly e-mailed them about the poor quality.
Rating:

Reviewed by Tim from UK on 7th Apr 2010
An irritating piece of equipment. If you pay £15 a month for a 'mobile' broadband stick, you shouldn't be subjected to a 'fair use policy' code of practice. Normal broadband connections. which cost the same, don't, so why do they? Easy, they have servers which can't handle the traffic load - so when you are in a good signal area and it goes off suddenly, you know why! Don't buy this! It isn't technically 'broadband' anyway, as it's dial up, or have I missed something. And guess what, I got cut off submitting this review the first time!
Rating:

Reviewed by Gary from UK on 7th Apr 2010
I switched to T- Mobile for the 15 quid a month unlimited BB, from 3 mobile. I find on a flat website it works some of the time, but go on you tube or try to stream something and you will find it doesn't work. Back to 3 then.
Rating:

Reviewed by Ben from UK Sheffield on 6th Apr 2010
For 2 months I have had full HSDPA signal yet I average a pathetic 100 kbps no mater what time of day or night, I have had a new dongle which has made no difference, customer service is useless, not interested one bit, thank god its only pay as you go and i can finish with it in another month! (3 month pay as you go) ignore all the speech in store as to how fast you can realistically get, they reckoned an average of 1.5gb! rubbish 100 kbps if i'm lucky! sometimes nothing whatsoever. total waste of money.
Rating:

Reviewed by ann from cydonia on 5th Apr 2010
tmobile dongles are awful after you go over the usage its12am till 4pm wtf do they want us up all night to wait to watch or stream vids. GET A PROPER CONNECTION I WILL. 1 star is lucky for tmobile
Rating:

Reviewed by raby from scotland on 5th Apr 2010
pretty poor, doesn't really work in Glasgow. I also have 3 which is pretty bad too, better than t-mobile though & at the moment im using vodafone, which seems reliable
Rating:

Reviewed by Liverpool from Uk on 5th Apr 2010
t-mobile web n walk stick is truly an EPIC FAILURE. I have never heard of an internet connection so awful in all my life, firstly they con you into to the contract by falsely advertising (unlimited my ass!) and then when you finally come to your sense's and see what a load a rubbish t-mobile is, you realise you have been roped into a contract you cannot escape from! And the only reason that they dont let you cancel your contract with them, is because if they did around 96% of users would cancel on them within a month! T-mobile internet is a big no no. STAY CLEAR OF IT !! *0-STARS FROM ME!*
Rating:

Reviewed by Udo Joerges from UK & Germany on 5th Apr 2010
I don't have much to add to the many, poor reviews posted here. All I can say to you is: STAY AWAY AND DO NOT, REPEAT DO NOT ENTER INTO ANY CONTRACT WITH T-MOBILE. If it helps, the service of T-Mobile in Germany is as bad and I am somewhat ashamed for this is clearly not "Vorsprung durch Technik" and one of the worst examples of German engineering I have ever come across. Again, do yourself a favour and stay away. I am actually paying myself out of my contract for I am so fed up with constantly ringing their useless helpline that I have decided to get out, forget about this once and for all... Don't whinge later...you all have been warned!
Rating:

Reviewed by Gary from uk on 3rd Apr 2010
this serviceis pathetic
Rating:

Reviewed by David Mann from UK on 30th Mar 2010
Its really horrible. I've had PAYG for 2 years.I spend half my time in the US where I have an AT&T dongle. The AT&T service in the US is absoluteley flawless - fast speeds and rock-solid reliability. In comparison t-mobile is painfully slow, signal strength varies wildly and sometimes I get disconnected every 5 minutes even with a full signal! Oh and customer service is terrible, not as bad as Virgin (they are like gang-members) but they couldn't care less.
Rating:

Reviewed by Yusei Fudo from England on 30th Mar 2010
I have found T-mobile to be useless. Slow speeds. When I tried to use my USB modem to make a skype call to get my boiler repaired, I lost internet access,meaning I was unable to get the repair done. Something that puts my health at risk. Thank you t-mobile. (with a sarcastice undertone)
Rating:

Reviewed by Phil from England on 27th Mar 2010
Basically, its not fit for purpose. Unless you are constantly down loading something, the connection will constantly drop. I ended up supplimenting my contract with PAYG O2 mobile because I was so frustrated. Avoid T Mobile at all costs.
Rating:

Reviewed by Fiscelan from UK on 26th Mar 2010
To people complaining, I say: first you should read the user guide. It's written in it that there is a content locked. Easyl removed with a simple call. I don't understand people complaining about that. So I write this article because I'm fed up to see so many comments of unsatisfied people. I'm extremely satisfied with the T-Mobile mobile broadband. Got the PAYG with USB Stick 150. Tested in 3 different locations and quality is excellent: NEVER experienced any disconnection, connection always succesfull at the first time, signal excellent (always 98%) and practical bandwith of 1.8 Mb/s almost all the time, even in the evening. So my hat off, T-Mobile. Just that NO mobile broadband can replace, at the moment, a "normal" broadband, in term of speed and reliability of bandwidth. People who expect the same level really make me laugh and shows that they did not understand anything. My hat off, T-Mobile.
Rating:

Reviewed by sally from england on 25th Mar 2010
Fair use policy = awful! Don't get a t-mobile dongle, slow internet and horrible fair use policy. i have been disconnected from the internet at peak times.....terrible
Rating:

Reviewed by Harry from Aylesbury on 23rd Mar 2010
t=mobile is quite good, When I had 3, It broke, and m sim went wrong! So I had to spend another 30 quid to buy another 1, So I tried t/mobile and they are much fast for me :) So dont diss t-mobile :) Ty ♥
Rating:

Reviewed by Mustafa Jazeem from London, UK on 22nd Mar 2010
The excuses/cons/service of T-Mobile are as followed: 1: T-mobile will NOT allow you to cancel your contract once you've signed it. 2: If you tell them the Web n Walk is not working, they will keep passing you onto people who either cant help fix the problem, or make an excuse up (the network is down blah blah etc) 3: They lie to you in the stores in order to get you to open a contract with them saying their service is number one and recommended by 80% of the UK population etc. Once you've signed the contract and experience the service at home, you will see its totally the opposite of what they said. 4: If you decide to cancel or stop any payment to T-Mobile while you're contract is still going, they will disconnect you from your internet and block you from using your phone untill you make the payments they demand. They will still however continue to charge you for the service even though you cant use any of it then will take the matter further by theatening you with court and bailif action if you still refuse to pay. Overall - T-Mobile do not care if you recive a good service or not and only care that you make the payments every month. They promise more than they produce, and do not live upto their temrms and conditions (faulse advertising). This is a prime example of ripping customers off and conning them into buying thier products which do not live up to what they claim to be and also advertising as "good service" when its clearly the opposite. DO NOT GO NEAR THIS COMPANY FOR INTERNET SERVICES. THEY ARE THE MOST UNSTABLE, UNHELPFUL, UNLAWFUL, SLOWEST, RUDELY MANNERD COMPANY OUT THERE TODAY.
Rating:

Reviewed by Woodland Scamp from London City, UK on 22nd Mar 2010
Pathetic! I'm not sure what kind of technology T-Mobile are using, but it's certainly millions of miles away from broadband thats for sure. The past 2 days I have not recieved any 3G signal whatsoever so I have been forced to connect to GPRS which is slower. It took 15 minutes to download a 168KB file last night dropping to the lowest of 1.2kb/s. The web pages take so long to load that in the end you are left with a plain white screen or a timeout message. So many errors its unbelevible! Thank the lord I'm not on a contract because if I was, I would not pay for a service like this!
Rating:

Reviewed by Yusei Fudo from England on 22nd Mar 2010
DO NOT GO WITH T-MOBOLE!!!! They are far too slow. I only went with t-mobile, because I was told 3 did not have a modem that is compatable with windows 7. If 3 had a dongle compatable windows 7, i would have gone with 3, as I did not have the problems i have wiht t-mobile. As soon as 3 bring out a dongle that is compatable with windows 7, i will go with 3. It is that simple.
Rating:

Reviewed by Harry from Scotland ,Glasgow on 20th Mar 2010
0 STARS-----dont buy unless u want to spend loads of time on the phone to t-mob worced piece of crap ive ever owned runs slow 0.30 dl speed and when i called t-mob he fobbed me off with some excuse that i was on the edge of the signal radius even tho i had hit speeds of 1.28mb in the same house and even in the same room,i have done some research into this and he is lying i should be getting a decent speed because i recieve a full signal with hsdpa connection im goin to call tomoro and give them it tight and if they dont sort it or try to i shall bin it and smash the t-mob shop window of the shop that sold me it
Rating:

Reviewed by Stuart from UK on 19th Mar 2010
This is total rubbish, slower than dial up and frustrating as hell. Also for no reason it just disconnects. Most of the time it just wont connect at all even tho it says it is!!! My advice is don't even bother with it and get a proper broadband connection cause you'll probably end up throwing your PC out of the window!!!
Rating:

Reviewed by Jim Nicell from UK on 19th Mar 2010
T-Mobile web n walk is complete rubbish. I was on 18 month contract and managed to get ou tof it. Advise to t-mobile customers wanting out of it, write a complaint on their contact us section of their website. They called me back quickly and i was able to cancel after telling them their product was rubbish. The e-mail is mightier than the phone call!!
Rating:

Reviewed by Cinder from UK on 17th Mar 2010
Fuming like crazy right now with this! I was told by the sales advisors in the T-Mobile store that I would be getting a max of 4.5mbs speed for this connection. Brought it last month (18 month contract) and what can I say? The connection speed is awful and painfully slow that I can't even call this an internet connection. Stuff that takes less than 5 seconds to do on a normal broadband connection, are taking more than 10 minutes to do on this useless Web n Walk. For example: 1: Typed Google.Com into my browser and it has taken upto 3 minutes just to load the home page! 2: Facebook has taken upto 20 minutes! to load and diddnt even load fully. 3: Other web pages have also taken minutes to come up when they should only take seconds and sometimes have taken so long to load that I just end up with a blank screen or a timeout message. Finally, I did a speed test with this Web n Walk "broadband" and I got a result of download speed at 0.02kb/s and an upload speed of 0.01kb/s. HOW ON EARTH CAN THIS BE A 4.5MB/S CONNECTION SPEED WITH THESE RESULTS!? I went back into the T-Mobile shop where I have been sold this and signed the contract, told them I did not want it anymore and complained to them saying that it was not fit for use and was clearly mis-selling and all they said was "Once you have signed the contract you cannot cancel" I then told them that I would be canceling anyway and stopping all payment to T-Mobile and then they said in a very rudley manner I'd be taken to court if I don't pay what I "owe" them. This company should be the ones being taken to court if you ask me for selling a product that does not live up to what it claims to be and for mis-selling and faulse advertising. I've recently recived letters from T-Mobile threatening me with bailif and court action if I do not pay for the rest of my signed contract but they are not scaring me as I'm going to go to court and stress all of this out and prove to them what they are doing is wrong and (in my eyes) illigal. I refuse to pay £30 a month for the next year or so for something that is NOT what its advatised as. Beware of this company I tell you all! everything they say on their website and ads are fake and lies. STAY AWAY FROM THIS AND THE WHOLE OF T-MOBILE ALTOGETHER!! TOTAL CON AND A RIP OFF!!
Rating:

Reviewed by Murray from UK on 15th Mar 2010
My God what was I thinking when I bought T-Mobile broadband for my wife so she could watch tvcatchup.com when away on a placement. After 6 hours of watching TV, the "fair usage policy" kicked in, and Quoting their email: "For the time being, however, between 4pm and midnight you won't be able to do other heavy usage activities such as watching videos or downloading files. Before 4pm and after midnight your Mobile Broadband service will continue to run as normal." - The restriction lasts one month. The limit is a pathetic 2GB and WAS ADVERTISED AS UMNLIMITED, a sly lie and probably illegal deception. You will use 2GB streaming at 3Gb/s in 90 minutes!!!!! Then wait another month before you can watch tvcatchup or iplayer again! Keep away from these cowboys at all costs. Not to mention they ban skype at all times and also control you tube to such an extent they try and make you put credit card details in to watch it! disgusting con men.
Rating:

Reviewed by Brad from england on 13th Mar 2010
ok so, t-mobile may just be the worst internet iv ever used. i have next to no signal all the time, and even with full signal (IRREGULAR) it disconnects itself once every 3 - 5mins, i would avoid using t-mobile internet in the future and maybe go to a isp which isnt wireless
Rating:

Reviewed by corinne from scotland on 11th Mar 2010
good points love that it is unlimited within reason for 15 quid a month payg bad points speed variable and dongle needed reset a few times only had it a few weeks so time will tell how good it turns out to be the past few nights not been very good connection wise and speed wise green light mostly but tonight doing a lot better the wee light is staying blue hpdsa/ 3g and speed a lot better
Rating:

Reviewed by Simon from UK on 11th Mar 2010
I have been with tmobile for about a while now but will be leaving at the very next opportunity. There service used to be the best... high speed broadband was great but now it sucks. They have put too many users on in central london without upgrading the network - the speed is okay but I get regular disconections, often cannot connect to start with. My wife is on vodaphone, and thats pretty flawless. Avoid tmobile like the plague...
Rating:

Reviewed by Vince from UK London on 10th Mar 2010
I really do not see why all those people are complaining. To be honest, I'm really happy with the mobile broadband service provided by T-Mobile: 1. The speed is around 1.5 Mbyte when I've a full signal (97%). 2. Even with medium-low reception (20-50%), I've never been disconnected and the bandwidth is still good (0.3 MBytes), enough to surf. I suspect people expect to get the same performance as with a landline broadband, which will never be the case (at least at the moment, wait and see for the new generation TLE). To surf on the Net (Facebook) and check email, even downloading is more than fine if you do not expect more than 2 Mbyte of bandwidth! Also for the coverage/reception, it greatly varies from where you place yourself (and the stick) in your home! At home, the reception goes from 15% (surfing is still allright) to 98% where you almost do not feel any difference with a "normal" broadband! So to the people complaining, please check your coverage in your home/work area and try to get the best spot. If your coverage in StreetCheck was good, then you should be able to get a good reception somewhere in your house. Also I can tell that the Customer Services is really helpful and knowledgeable! My hat off! They answer quickly and straight to the point. I do not often write reviews but when I see there is such a misunderstanding and difference between my experience and what I can read from others, then I feel obliged to write! So talk nicely to the Customer Services, try to get the best reception in your home and after everything will be fine. BUT please, do not expect the same performance as with a "normal" broadband. Full stop.
Rating:

Reviewed by Jac from Essex UK on 10th Mar 2010
I have looked at most of these reviews on here, customer direct, sale of goods act 1979 states that if T-mobile are not providing you with a service that you paid for, it is not fit for the purpose, and you can cancel your contract with them with a full refund of monies paid. a good website to check out is www.customerdirect.gov.uk. they also have template letters to choose from. I have checked this out today and the above is what they said. also go on T-Mobile web site and check if they have a service for the broadband in your area, I found out that they dont have connections in the area from Chalkwell, leigh and Hadliegh. and the sale person dont even check this out befoe you buy. I hope this helps some of you people. I am gonig to fight them and win.
Rating:

Reviewed by jobby from face on 7th Mar 2010
it is rubbish it doesnt let me on
Rating:

Reviewed by S Preston from Leeds UK on 6th Mar 2010
I initially came on here to bitch and moan about T-Mobiles service however having read the review by 'Dan' I called T-mobile and after 10-15 minutes of going backwards and forwards with the usual uninformed customer services dept I was put through to tech support, nice guy to speak to knowledgeable and fixed the issue in a couple of minutes. It looks like for the last six months (I know I should have called sooner but was busy so the dongle got put in a drawer as I was only getting 3G speeds '0.3 mbps') I have not been provisioned right and wasn't connecting to the HSDPA service (now have a text saying voicemail has been removed?? was that the issue??) I know have a connection around 3 mbps which is fine for my use when away from home but I just wish this had been sorted when I bought it, also to 3gb per month allowance is on the low end given modern data usage and no offer to refund for the last 6 months of virtually no service.... 2 stars but at least it's working now *** If you have 3g showing as your connection but still only getting very low speeds call tech support as maybe it's not set up right!! ***
Rating:

Reviewed by Shannyn from U.S. on 6th Mar 2010
When I purchased the 5 GB T-mobile broadband stick i was told by several customer service reps. that it was equivale nt to about 250 hours of internet access per month! Great deal! Right? WRONG!!! After only one month of little use I recieved a bill for 600 dollars for overage charges! I was SHOCKED! When I called in to T-mobile I was told that they would never sell their product by comparing it to hours of use! They said 5 GBs is 5 GBs! On top of the 600 hundred dollar payment I now owed, I also had to cancel my contract that cost me an additional 200! And To beat that... I was never even informed at the time of purchase that there was even such a thingas as overage charges for a device like that, or that there was a way to actually monitor your usage! So for all you consumers out there, BEWARE OF THE T-MOBILE INTERNET STICK!!! IT'S A SCAM!!!
Rating:

Reviewed by WEHATETMOBILE! LTD. from UK on 6th Mar 2010
5 Words for you, Never. Buy. Tmobile. Internet. Broadband. It is the worst thing i have ever experienced, I'm always missing out on things, because its constantly disconnecting and going green which means its bad, I hate the colour green now, I'm paying 30 pounds a month for internet i get about 10 days out of 30, and its not even that i get good internet in those 10days, I get the worst internet possible. Do not buy Tmobile, The reason why they made a 12 month contract more expensive is cause they know you will want to cancel it. I'm counting the minutes- no seconds till next year so i can finally get another internt. I'm going to go off usb sticks and go back to AOL because i wont have to constantly worry if im using too much internet. Theres 3 of us in the house, And we brought the internet when it was unlimited and there was no allowance, then out of nowhere we get a letter telling us its all about to change, So we have to carry on a contract that we signed onto that we didnt think would have these cirumstances. I Really dont recommend TMOBILE. It Sucks. Its terrible. Its stressing And I've had to replace the dongo about Twice, and i think i have to replace it again because its acting up again. I feel to throw it and spit on it and then bury it then dug it up and throw it and spit on it again! Its a revolting internet connection And Im going to protest till i get my contract cancelled and ALL my money back.
Rating:

Reviewed by Leigh Dorritt from England on 5th Mar 2010
When I baught it, I was going to buy it to save money, Instead of paying pills all of the time. However, I thaught that it would let me on any sites, My daughter regurley uses, Stardoll & Twitter, MSN and limewire, And she frequentley downloads things, Like pictures on to facebook, Songs from limewire and itunes and is constantley on MSN, But when we got the dongle my daughter tried to get on twitter and youtube, and it was saying 'access blocked' And no one told us that this would happen, And also no one told us you could not download, And we were told that with our first £2.00 top up we would get 30 days free of unlimited internet access each day. Today, We have only had it for 12 days, And that 30 days should still be there, but it says all of our time has been used, Also I had put £8.00 on, for when the 30 days run out, And now it wont let us on sites exept from bbc news, and google, So I think internet broadband is the best way to surf, If you want to go on sites like: Twitter, Youtube, itunes, MSN.
Rating:

Reviewed by Calan Crucefix from Englend on 2nd Mar 2010
Poor service, poor internet!
Rating:

Reviewed by Dan from UK on 28th Feb 2010
T-Mobile mobile broadband is truly amazing, to all those moaning about slow speeds you really wanna take a closer look at your computers. Initially I was limited to about 300kb connection, after speaking to the VERY helpful Tech department I was very quickly told that my account wasnt set up properly, after being provisioned for HSDPA I now get between 3 - 4mb connection when my landline is 512kb this is a truly amazing service, Ive been with other providers who cant come ANYWHERE near this speed on my mobile broadband... in ANY area I go to. To those in Cardiff you should be getting around 1.5mb connection most times, birmingham between 1 - 1.2mb connection. This is simply down to the amount of users on the cell's. You guys bitching about not paying... best of luck, if you OFFICIAL speed comes out at over 128k (or there abouts) then your on a techincal broadband speeds and I would find it HIGHLY amusing to watch someone pay for a lawyer to try an argue it. For those who genuinly are having slow speeds, I suggest a quick call to techinical and ask them in HSDPA is provisioned on your account after checking your actually getting a 3g signal. What you need to realise, is if they cant fix it when your meant to be getting signal after giving them 30days (i believe) then OFCOM will officially take the case on board and help you try and get it fixed, but even at that point your not legally obliged to have your contract cancelled however T-mobile complaints will more than likely cancel it. Anyways, hope my review was helpful, and please people instead of moaning about it on here give them a ring get it fixed. If you dont have any luck keep pestering just have you 5 examples ready including time date postcode and website tried along with the error message your getting, theyll then send to backoffices and job done :D Anyways enough from me enjoying my mobile broadband,
Rating:

Reviewed by Britnic from England on 25th Feb 2010
Signing up for an 18 month contract with T-mobile broad band is one of the worst decisions I have ever made. It is beyond terrible! It makes me so stressed waiting for sometimes over a minute just for a page to appear, it is much worse that my first ever dial-up broadband service. If I wasn't paying for it I would get much more enjoyment by smashing the dongle into small pieces with a hammer (see even thinking about it winds me up!) Don't be tempted, no seemingly reasonable monthly amount of money is worth it, they should be paying me - it has wasted hours of my life! And why can't I give it no stars???
Rating:

Reviewed by vim from england on 25th Feb 2010
I signed up for web and walk in May 2008. It has been OK until this week when the speed has slowed considerably. I rang the technical helpline and they said they had refreshed my system. Whether they did anything I doubt it. I suspect from a previous experience the problem is a fault on the network which is also weather related. Heavy drizzle and mist can effect a 3G signal. When I rang the technical number I got through the someone after two minutes, previously I had to sit listening to the music for ages. From a bit of inside information I have I suspect that there is no inclination to fix network problems and just take the money and run in the near future. I see a few adverts for BT, 3, Vodaphone and a few others but not many from T Mobile. I am glad my contract expires the end of April.
Rating:

Reviewed by Sagal from UK on 23rd Feb 2010
t-mobile broadband is the slowest things ive used in my life, t-moblie shouldnt even make one IT IS SOOO STUPID i cant wait to quit this stupid broadband and get a good FAST one
Rating:

Reviewed by tim from uk on 22nd Feb 2010
nisha, that's a browser problem. you can hover over the image and it tells you how to make the page pretty again. i think it's shift+r however, i really am not impressed i seem to have to ask the people at the store to re-enable porn for me.
Rating:

Reviewed by Nisha from UK on 18th Feb 2010
Grr!!! I want to give my dongle NO stars!! Every since I've had this hunk of junk all web pages and images are pixelated. I thought it was my laptop so did nothing but now I have a brand new one, same problem. T-mobile in Manilla-Philippines are absolutely useless and they don't understand English very well. They don't even know what Pixelated means!!! I've had my poxy dongle 'fixed' once, no difference. I've had it replaced, still no difference. Now I've got to take it into a t-mobile store as per the call centre's advice to prove to a staff member that my images are pixelated...then what???!!!! I want my money back but like that's ever going to happen!! I am raging!!
Rating:

Reviewed by tania from uk on 14th Feb 2010
T-mobile sucks!!!!!! that s all i can say...wishi coul cancel my contract don t know how to do it....
Rating:

Reviewed by sue from england on 9th Feb 2010
im on t mobile broadband i hve a problem with my hotmail it keeps reconnecting it really irretating when u trying to chat to some one does any one hve a ny tips on how to stop this happening ?
Rating:

Reviewed by scouse kid la from liverpool obv on 8th Feb 2010
aww lad you should see this dongle its sick everybody is moanin bout it lad am gona blast on yas if yer dont stop. Talkin about slow speeds an all tha i download some sick tunes in about 2 mins la its sound the only thing thats slow is your maaaaaaaaaahhhhhhhhh!!!!!!!!
Rating:

Reviewed by bob from uk on 7th Feb 2010
Went to Carphone wharehouse and was told that I would get unlimited internet at £15.00 per month for 12 months with great connection speeds. Turns out I got 3 gig for 18 months with slow speed and no upload at all. And I am usually cut off at 1.5 gig. I phoned and asked why and was told that I watch you tube vid's and they count streaming anything on the net as double the download quota. So if you want 3 gig just use it for browsing and email or you will not get what you paid for. Also it will not upload anything at all. I tried to upload a 4k file AND IT TOOK ABOUT 1 HR. That's a joke as I wanted the dongle so I could run my book business on line. I got better speed in the 90s when I had a modem at 56k How can they get away with this. I am going back to bt and £$%()* the dongles.
Rating:

Reviewed by gary w from uk on 6th Feb 2010
hopeless connection speeds and hopeless signal i would never have entered into a contract with t-mobile broadband if id known the service was going to be this poor.digusted!
Rating:

Reviewed by Jon from UK on 5th Feb 2010
Actually this is an excellent product. I have no contract and pay £15 a month PAYG mobile broadband, meaning I can cancel if I ever want to and can stop paying when I go on holiday. I get 1Meg down and 256Kb up (better than broadband from 5 years ago). For everyone on here moaning about 2 year contracts: you need a 12 month contract for your landline broadband anyway, (which still gets throttled at peak times) and perhaps you should have just paid for your laptop up front instead of taking out that long contract you now regret ....
Rating:

Reviewed by Dana from UK on 5th Feb 2010
I have signed up for a 2 year contract and was disappointed with the very slow connection speeds. It was taking ages to load up bbc news page. Then I switched of the automatic speed setting on the tmobile app and manually set it to the fastest speed. It's flying now. Try this and see if it makes any difference (and if you can handle the poorer graphics resolution).
Rating:

Reviewed by Balboa from UK on 4th Feb 2010
OMG I'm so angry right now. This Web n Walk is useless! Broadband? HAHAHAHA you got to be kidding me right!? Been sitting here trying to upload 4 MOBILE SIZED (less than 500kb) photos to Facebook and its taken so long that it has just decided to time out and stop responding!! Tried over and over again and its still doing the same! T-Mobile told me that I would be receiving upto 4MB/s with this thing and it would not be a problem to use. What a scam this is! Did a speed test just now to check if everything was ok and it showed my download speed being 0.07mb/s and upload 0.02mb/s. What kind of speed is that!? The 28k dial-up back 10 years ago was much faster than this. I cant believe they are getting away with calling this a "broadband provider" phoned them up to tell them about the poor service I am getting and their response was "You signed the contract so we're afraid you have to pay for it" in a very rudely manner. WELL IM NOT GOING TO HAVE ANY OF IT. I WILL PHONE THEM TOMORROW TO TELL THEM I AM CANCELLING ALL DIRECT DEBIT PAYMENT TO THEM AND THAT I WILL NOT BY ANY CIRCUMSTANCES BE GIVING ANY MORE OF MY MONEY TO THEIR COMPANY. NO WAY AM I GOING TO BE FORCED TO CONTINUE PAYING £30 A MONTH FOR 18 MONTHS FOR A SERVICE IM NOT GETTING. PERIOD!!!
Rating:

Reviewed by medler from UK (Northwest) on 28th Jan 2010
Speed slow.Most annoying thing is that even when it shows signal strength of 5 it either does not connect or if connected keeps getting disconnected.I hope something can be done to make it stable.
Rating:

Reviewed by Luigi from WGC UK on 27th Jan 2010
Terrible! worse than 56k dial up! It runs constantly at 28k speed. 4Mb/s speed? Ha what a load of rubbish! How in the world can this be "broadband comparable" Downloads never higher than 44kb/s, upload speeds are dreadful and can take hours to upload even the smallest pictures to websites, Simple web pages can take upto 5 minutes to load and sometimes timeout if taken too long, Constant disconnections forcing you to re-connect all the time. Also to top it off, MSN NEVER works and wont connect (despite T-Mobile saying it does with Web n Walk), Facebook does not load properly and is all screwed up due to the poor speed of connection from this dongle. Pictures on websites are REALLY BAD quality and are all compressed forcing you to press Shift+R to improve picture quality (this doesn't even work sometimes) Videos on Youtube can take ages to stream even the quickest videos less than a minute and ahhhhh I could go on forever with this! Fair use policy telling you that they will reduce/limit your internet activities from 4PM to 12AM if you use over 3GB of the data allowance they give you (you could get through that in hours on a normal broadband connection). You see all these bad things with this service. A simple way is to AVOID IT AT ALL COSTS! T-Mobile are no help atall and cant ever find the solutions to your problems, Customer service and tech support all USELESS! Making us pay £30 for over 2 years for this junk? HAHAHAHA you could be paying for REAL STABLE FAST broadband internet for less than this! Why the heck would anyone in their right minds want to be using (and PAYING) for this piece of rubbish for 18 months? If anyone is stuck in a contract with these thieving robbers then just stop all direct debit and payment to this company and not pay them a penny then stress to them that this "broadband" is not what it claims to be, its not fit for the purpose of use and its nothing compared to what its advertised as. REMEMBER: IF THEY SAY YOU CANT GET OUT OF THE CONTRACT AND HAVE TO KEEP PAYING THEM THEN THEY ARE LYING!!! ITS ILLEGAL TO FALSELY SELL A PRODUCT WHICH DOES NOT LIVE UP TO WHAT IT CLAIMS OR ADVERTISE TO BE AND IF YOU ARE NOT GETTING THE SERVICE THAT YOU WERE PROMISED THEN THEY ARE BREACHING THEIR PART OF THE CONTRACT. YOU CAN STRESS THIS WITH THE LAW/COURTS IF THEY FORCE IT UPON YOU FOR NOT PAYING. Please try ok guys dont let these scam artists rob you of money. All this comes from MY OWN EXPERIENCE with T-Mobile and thats what I did and am now out of my contract with no more worries or stress from this con of what they call a company. Best of luck :)
Rating:

Reviewed by Dominic from UK on 27th Jan 2010
They need to give a 'zero stars' option in that drop down list for this pile of rubbish. T-mobile are blatantly ripping customers off with these useless dongles. This is the worst service I have ever been sold, by a long way. Do not buy one of these T-Mobile dongles if you want to stream any web content. BBCi player - forget it. You Tube - if you're lucky and have gone through the hassle of having the adult content restriction removed. Torrents - don't make me laugh. Please, people, stop buying these. Refuse to pay for anything less than your ISP advertises. If we all let them carry on getting away with it and we carry on buying their lies, it will only get worse. If people refuse to pay and make a stand against these companies we will get what we pay for instead of having our pants ripped out of our trousers every time they take our hard-earned. I hate these lying scumbag ISPs. T-Mobile broadband dongles are a step backwards, my dial up is quicker.
Rating:

Reviewed by TechNik from UK on 27th Jan 2010
Natalie, I had the same problem as you, and today I went to a T-Mobile Store to unlock it. I have great reception, download speeds good too, but when uploading photos on Facebook or by e-mail, it actually never uploads! That's the only real problem I've had with it.
Rating:

You can read more T-Mobile Broadband reviews at RecommendedBuys UK.

Mobile Broadband Links