Orange Review
In a nutshell: Orange is one of the "big 4" mobile
networks in the UK, and is owned by the same company that owns T-Mobile.
In 2010, Orange became part
of Everything Everywhere Limited - the company formed through the
merger of T-Mobile UK and Orange UK. Owned jointly by Deutsche Telekom
and France Telecom, Everything Everywhere Limited is the UK's biggest
communications company. In addition to its mobile phone network, Orange
also offers mobile broadband.
Orange Consumer Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
offensive language, and please, no advertising!
Average rating from 9 reviews: 
Reviewed by Drew from UK on 30th Apr 2012
No signal at busy times at St Pancras station in London. This problem
has been happening at exactly the same area over the same time period
(approx 6pm -7:30pm) for several months. Orange refused to accept that
this means that their towers are full (as phone does get signal in the
same area at all other times). Instead attempted to make me switch phone
settings back and forth. After being told to switch back to setting
previously been told was causing the problem tried to cancel and was
put through to retentions which was an endless repetitive cycle of attempts
to encourage / coerce me to remain with them. After 40 mins of frustration
hung up and wrote this review. Don't make the same mistake as me.
Rating:  Reply
Reviewed by John from UK on 15th Apr 2012
Customer service is extremely poor. Signal is patchy to say the least.
I have used all of the major network providers and in my opinion Orange
is the worst one in the market place.
Rating: Reply
Reviewed by Lee S from Wales on 13th Apr 2012
Poor signal where I live and where I work, although in city centers
it's been good.
Main reason for the 1 star review is the pathetic attempt at a "customer
service" orange have. 9 times out of 10 the custoemr service agent dealing
with any call/complaint just give you generic and bog-standard answers
without even looking into your personal situation - this also goes for
their broadband.
Rating: Reply
Reviewed by Terence Burke from England on 2nd
Apr 2012
I have been with Orange for years on pay as you go but my wife who has
a contract with Orange, has not been able to call me for just over a
year (I don’t even get a missed call signal) the Orange staff
told us it was our post code (rubbish) she cant call me in any location.
The other problem I am having is that even though I very rarely use
my phone my credit keeps going down; last month I put 20£ on & it went
to 85p after 6 weeks even though I had only made 10 calls! & my call
duration is usually around 30 seconds, if I am on for more than a minute
it would be a personal world record.
Rating: Reply
Reviewed by Mainecoon from United Kingdom on 25th
Mar 2012
Have had orange mobile for many years without too many problems!However
this month got bill and charged for call never made for £30!Orange said
phone USA as they couldnt help!I was at work at the time so couldnt
have made this call!Am most unimpressed so am going to change provider
at earliest opportunity!So much for loyalty!
Rating: Reply
Reviewed by Paul from Wales on 15th Feb 2012
Been with Orange now for over 10 years tried Cellnet to start with so
you can see how long ago that was. Cannot fault Orange one bit yes there
have been the old dropped call and the odd day when there was no coverage
but at those time customer support has been second to none. Recently
upgraded phone again so with Orange for yet another 18 months of unrivaled
quality.
Rating: 
Reply
Reviewed by Shree Rai from UK on 8th Feb 2012
Perhaps this is the worst mobile network in the UK. Its signal coverage
was worst but now has been improved since it has joined with T mobile
network. Some of my collegues still have it & I'v seen how frustrated
they are with network.
Rating: Reply
Reviewed by Dave from Uk on 16th Jan 2012
Excellent coverage where ever I have been in Uk. Customer services have
been very helpfull over the years I have been with Orange. I have been
with most providers and in my opinion Orange are by far the best.
Rating:
Reply
Reviewed by Tina from UK on 31st Dec 2011
I'm with Orange, but moving to O2 - only because Orange reception at
home is poor. That's the only reason. I've been with Orange for years
and it's a shame that I have to leave them - their customer service,
in my experience, is brilliant. No problems with leaving the network;
received a PAC code by text within 2 minutes of my request. No quibbles,
no need to put anything in writing. Would never have considered leaving
if it wasn't for the reception issues where I live.
Rating: 
Reply
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