O2 Review
In a nutshell: O2 is one of the "big 4" mobile networks
in the UK.
O2 was formed in 2001 and is part of Telefónica
O2 Europe. It was originally part of the BT group and is one of
the biggest mobile operators in the UK, with over 18 million customers.
In addition to voice, messaging and data services, it also provides
3G mobile broadband, fixed broadband
and home phone services. O2 is currently trialling 4G services in
London during 2011/2012.
O2 Consumer Reviews
Love your network? Hate it? Please share your experiences to help other
people choose the network that's best for them. Please do not review
this network if you have not used it. This is a review site, not a forum,
so please don't just ask questions. Please do not use swear words or
offensive language, and please, no advertising!
Average rating from 13 reviews: 
Reviewed by Kae from Wales on 18th Apr 2012
Living in the back and beyond of Mid Wales, the signal can be very poor
round here. Having had the same phone number for 20 years, I started
with Vodafone, went to Orange and have been with O2 now for the past
8 years and couldn't be happier. I can even get signal at my parents
house while my dad has to go out onto the lane with his Vodafone. I
never have a problem with the lines being down, all my problems are
operator error with my lovely Samsung Galaxy S11. With the other networks
I could never get a signal inside most of the pubs in our town, which
was usually when I needed it. O2 definitely the best for me.
Rating: 
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Reviewed by Patricia from Suffolk, UK on 13th
Apr 2012
I would love to joing GiffGaff a company that uses the O2 network. However,
the signal is so poor here I would not be able to contact anyone unless
I faced in the right direction at the bottom of my garden. Such are
the joys of being 100 miles from London! Is anyone going to do anything
about East Anglia being the last place anyone wants to do business with?
Rating:  Reply
Reviewed by Richard from UK on 8th Apr 2012
After having a contract disaster with 3mobile I used payg for about
5 years. However as I used O2 I started to trust them and got a contract
with them.
Best customer service, reasonable charges, helpful staff.
Nice to see O2 knows that keeping your customers happy is rule one to
being successful.
Highly reccomend them
Rating:
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Reviewed by Claire from UK on 5th Apr 2012
I have been with o2 for 4 years, great reception! Keeps siganl in places
my previous network (Virgin) could not get any. Customer service is
excellent, and UK based. I had a problem with my pay monthly phone 18
months into my 24 month contract, I wasn't hopeful of it being replaced
after this amount of time but o2 were so helpful and had it picked up
from my door, repaired and sent back to me within days, free of charge.
Upon receiving my newly fixed phone I discovered a different fault,
I phoned o2 and they arranged the phone to again be collected, but this
time they would send me an as new refurbished handset. As with any network,
there will always be problems from time to time, but the way o2 dealt
with me over this was fantastic. I will certainly be renewing my contract
with them very shortly!
Rating:
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Reviewed by graham from uk on 23rd Mar 2012
i have been 02 for 14 years which was of course cellnet i have always
had good service and the call centres are in the uk big bonus imo on
my last contract my phone developed a fault near the end of the contract
but was repaired without question under warranty i have never had a
reason to leave
Rating:
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Reviewed by Andy from Scotland on 19th Mar 2012
I started my contract with Cellnet in 1999 which then became O2 and
the continuity of service has always been superb. When my Daughter lost
her phone at 2:30am in a night club and the finder was obviously not
going to return it, there was an o2 Service agent available to help,
the phone was disabled by 3:15am the same morning and a replacement
SIM in the post the next day.
Rating:
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Reviewed by Chris from UK on 3rd Mar 2012
I've been with O2 since day one and have never considered changing.
Their customer service is top class and the pay and go tariff I am on
is excellent value for money.
Rating:
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Reviewed by Amanda from UK on 7th Feb 2012
I've been with O2 for two years now. Occassionaly calls get dropped
and texts get eaten by cyberspace. Overall, though, it's been good service
and their customer service has been very nice.
Rating:
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Reviewed by DavyB from Uk on 16th Jan 2012
Totally agree with alpesh customer services have been fantastic with
me also. Excellent coverage . Never had a problem.
Rating:
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Reviewed by David from UK on 15th Jan 2012
Been with O2 for years on my mobile and have always been happy with
the deals I get on upgrades. Last year also used them for my home broadband,
terrific value for money and have never had any issues regarding service.
Rating:
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Reviewed by Ian from England on 14th Jan 2012
Been with O2 for years and I think its time for a change. The service
and helpfulness of its staff has got worse over the years and the after
sales care you can forget.
Rating: Reply
Reply by Loal from Uk on 5th Mar 2012
Completely agree. Been with O2 for nearly 5 years and the after sales
is non existent now and always dropping signal no matter what phone
I use and receive text messages up to three days late. Will be changing
at next upgrade. Extremely overpriced too!
Reply by ahiranta from hampshire uk on
9th Mar 2012
I also having problems with o2 lately. For years O2 has served me well,
no problems at all but of late it is one problem after the other. When
contacting customer service (very helpful and kind) it is sorted for
a few hours only for the problem to return over and over again. Now
stopped the bolt on I was using and bought a sim card to call abroad
in the one pound shop. To bad, I was very happy with O2 and would never
have considered switching but now I am open to switching as soon as
I see something I like accepting from any other provider.
Reviewed by alpesh from uk on 4th Jan 2012
Best customer service and always lookafter customer
Rating:
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Reviewed by anonmous from ireland on 3rd Jan 2012
amazing :D
Rating:
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Links
O2 website
O2
reviews at RecommendedBuys UK
O2 phones
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