Review: LG KP500 Cookie

LG Cookie KP500 Review

Phone rating:

In a nutshell: The LG KP500 is a touchscreen phone for those on a budget. It's a compact device but with a large touchscreen display that's easy and fun to use. With a 3.2 megapixel camera, a media player, an FM radio, Bluetooth wireless connectivity and a memory card slot, this phone has all the essentials. Although it misses out on 3G and a top class camera, it has most features that most people will want, and for the money you'd be hard pressed to find anything better than this!
Best buy: *Free* with free line rental (or a free Wii Fit or XBOX) from Mobiles.co.uk; or £97.82 on PAYG from the Carphone Warehouse.

The LG KP500 is nicknamed the Cookie. It's billed as an affordable touchscreen phone and in fact there are some amazing deals out there to tempt you. But before you rush off to buy one, join us in a tour of the Cookie, and let's find out what's missing compared to the more expensive rival touchscreen phones.

Let's start by looking at what you do get. You get a genuine touchscreen-driven phone (not just one with touch-sensitive buttons) that is controlled by pressing virtual buttons and icons with your finger or the stylus that's supplied with the phone. Pioneered by the iPhone (and others), touchscreen is the hottest trend in mobile phones in 2008, and it's hard to underestimate the amount of fun that you can have pressing virtual buttons on a screen. Especially for people like us, who don't get out enough. In the early days touchscreen phones were often tricky to use, but these days they're all pretty easy once you've got used to them. We don't think that the Cookie will pose any trouble, although some may find the stylus a nuisance. Anyway, great fun to use! The KP500 also has a built-in accelerometer, which simply means that it senses which way is up and automatically rotates the display. The virtual QWERTY keyboard slides into view when you turn the phone to landscape mode, which looks very cool. The accelerometer is also used when playing games, so you can tilt and turn the phone Wii-style to control movement. You can shake and flip the phone at other times to control various functions. It's all great fun, as long as you don't mind being stared at by passers-by.

The Cookie is more compact than most touchphones. It's about 20% smaller than the iPhone 3G and several millimetres thinner than its big brother, the LG Renoir. And weighing just 89g, it's probably the lightest touchscreen phone ever. We can't think of any lighter ones off the top of our head anyway. But, and this bit is important, LG have cleverly made the phone smaller without reducing the size of the screen. At 3 inches across, it's a big display by any standards, and when it comes to touchscreen, size really does matter! A bigger screen makes it easier to use, and the Cookie is definitely an easy phone to use.

So, the ergonomics are good, and the screen is good. What else is good? Well, it has a media player that plays most popular digital music formats. It also has a stereo FM radio. It's got a good web browser. It supports email and has a document viewer installed. Connectivity includes USB and Bluetooth, and the operating frequency is quadband GSM, so you should be able to use the phone anywhere in the world.

Now let's take a look at what's missing.

The camera is not as good as the 5 or 8 megapixel cameras seen in LG's high-end phones. It's limited to 3.2 megapixels, and there's no autofocus but this is reasonable when you consider the price. The memory is also more limited at 48 MB, although you can add a microSD memory card to bring this up to 8GB. It's not 3G and there's no WiFi, so web browsing probably isn't a good option, despite the big screen, which is a shame.

Inevitably there are trade-offs between price and features. We feel that LG have got the balance just right with the Cookie. By removing the features that most people won't miss, and by installing an average camera, they've not only slashed the cost, but have also made the phone more compact and easier to use in many ways. As long as you won't miss high speed web browsing or the camera quality, you can have all the benefits of the latest touchscreen phones for a fraction of the cost. For example, on contract you can expect to get the LG KP500 with half-price line rental for the duration of the contract, or a freebie such as a Nintendo Wii Fit, an XBOX 360 or even a couple of hundred quid cashback! With deals this generous, it's very hard to find fault with the Cookie.

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Features of the LG KP500 Cookie include:

• 3 megapixel camera with digital zoom
• Video recording
• Touch sensitive screen: TFT LCD, 262k colours, 240 x 400 pixels (3 inches)
• Handwriting recognition
• Music player (MP3/AAC/AAC+/AAC++/WMA formats)
• FM radio
• Speakerphone
• Messaging: SMS, MMS, Email
• T9 predictive text
• Document viewer (TXT, PDF, DOC, PPT, XLS)
• Ringtones: 64 voice polyphonic ringtones / MP3 ringtones
• Wallpaper
• Java 2.0 games
• Phonebook (1000 names)
• Memory: 48 Mbytes plus microSD memory card slot (up to 8GB)
• Connectivity: USB 2.0, Bluetooth
• Internet: WAP 2.0, GPRS, EDGE, web browser
• Vibration alert
• Quad band
• Size: 107 x 55 x 12 mm
• Weight: 89g
• Talktime: 3.5 hours
• Battery standby: 350 hours

LG KP500 Consumer Reviews

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Average rating from 100 reviews:

You can read more LG KP500 reviews at RecommendedBuys UK.

Reviewed by Jason from England on 7th Dec 2008
This phone is excellent for the price. Got one recently and am really happy about it. Previously had a Viewty which was fine but this is thinner lighter and has a hidden stylus which is great. Altogether impressed with this phone but only thing I miss is a flash on the camera for night time or indoor shots but other than that this is an excellent value for money phone!!!
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Reviewed by Haseeb Sheikh from England on 6th Dec 2008
I got this fone from gumtree manchester, went and picked it up. £90! brand new in box and unlocked! i have been using it on virgin and orange with no probs. the camera isnt as bad as evry1 says! i took some pics, sent them in2 bbc who displayed them on tv, it looked amazing on my 32" hd tv. ITS A GR8 FONE!!!
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Reviewed by Alanf from England on 6th Dec 2008
Had it about 8 weeks and find it a great little phone. Very intuitive menu system and lots of features for the money. The camera is a bit on the low quality side especially indoors as there is no flash and no autofocus. The music player and radio are not bad quality. I have had a couple of glitches with this phone i.e. I cannot get the phone to sync with my Windows Vista computer through the usb lead yet it works fine through bluetooth. The other problem I find is that it looses words that I have input into the text dictionary. All in all I give this phone a 4 out of 5 as it is good value for £100
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Reviewed by sophie from liverpool on 6th Dec 2008
this mobile phone is the best phone i have had in my life and i have had alot of phones i got this phone yesterday and i havent stopped using it xx
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Reviewed by Anthony H from UK on 5th Dec 2008
I just picked up the LG KP500 yesterday, probably the best phone Ive ever had, especially at £97.50 from Carphonewarehouse. I asked CPW if there had been any returns or reported faults, None! despite some feedback sites reporting some faults. One thing that is important if your syncing the KP500 with your PC and its running Windows Vista When loading the LG PC Suite Software, you might find the setup wizard disappears, after you select your language. To locate the the setup wizard, click on your windows button (the button with windows icon on it) it will bring up the task bar at the bottom of you screen and you can highlight and bring back the setup screen. Next, (This took some figuring out!!!) you may also find that the PC and LG Suite cannot find your LG500. Follow the instructions to set up the PC Sync from the manual, but crucially, when selecting the USB Connection Mode, you must select the bottom option "Always Ask" this then allows the LGH KP500 to be recognised by your PC and the LG Software Suite. This means Windows will detect the phone and bring up a software management options, so you can "drag & drop" from/to the phone or you can use the LG PC interface. thats the only problem I had, and I think its Vista related! Otherwise, a fantastic phone! excellent price! LG have done very well 5* rating
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Reviewed by nicole from northallerton, england on 5th Dec 2008
i have seen this phone on the computer and at the phone shop carphone were house my mate has the phone and it works realy good has good touch screen i love it so im gunna buy it for christmas for me hope it all works realy good and hope i have no problems with it some people that have rought a letter hate it and it doese not wotk proply but some say that it works fab and has no problems with it so im gunna stick with the good notes love the L.G COOKIE phone hahaha xx p.s hope there are no spelling mastakes if so sorry :D xx
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Reviewed by SuperStar__* from UK on 4th Dec 2008
I have had no problem using the software and I am using the Vista operating system too! I will post a step by step of how to get it working very soon - you have to use the connection wizard first! Have any of you tried that?
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Reviewed by Sara from UK on 4th Dec 2008
I fell for this phone as soon as I saw it, read the reviews, couldn't wait to get it. Bought it from CPW on Sunday, didn't realise at first that it wasn't doing what I asked, eg putting items on the front screen, diary entries, saving words in texting mode. I then realised it had been switching itself off, but not just switching off and re-starting but everything was being wiped out, including all text messages. Took the phone back and exchanged it for another, this did exactly the same, requested a refund, they weren't happy but agreed. Was gutted as I loved the look, I went and bought the Sony W595, the Cookie was very quickly wiped out of my memory as the Sony is a proper phone, excellent.
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Reviewed by millie from england on 4th Dec 2008
i found this phone rubbish. My touchscreen broke in like a day and you can't get 6 songs on it only 2! APSATULTELY RUBBISH. i would recommend the lg prada..
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Reviewed by Alex from England on 4th Dec 2008
I just got back from the Carphone Warehose (today 4th Dec) where I had a full demondtration of the LG KP500 phone and I have got to say the phone is by far the best on the market at under £100 (plus £10.00 topup). I was contemplating buying this phone and when I read some of the reviews on here I was a bit worried and confused as to whether it was a good reliable phone or not. Now having a full demonstration the phone is great. I have now re-read the other reviews and it seems that the complaints are mostly very personal about for example, the ability to text on a touch screen as apposed to a conventional keypad, T9 (which is crap on any phone until you get used to it) battery life (which always seems poor on any new phone becuase of the initial novelty factor use)Phone re-booting (the phone is in fact like a mini computer and should be treated as such) working slow ( you may need more memory). All in all I think anyone considering buying one of these phones should pick a shop and go and get a demonstration for themselves and not rely on thess personal reviews, I did and I have having one for my birthday next week. I would give it 5 stars for now and review it again once I have had it for a month.
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Reviewed by S from England on 3rd Dec 2008
The phone looks dead cool even though its a bit plastic fantastic and really nice to use so long as you have no intention of using it as a phone (ie, texts and calls) actually calling is fine, but texting is a complete nightmare. Maybe i'm just a chubby fingered, hamfisted technomoron but i seemed to manage to press every "button" with one finger, and anyway whats wrong with real buttons, and the stylus, god the stylus can you imagine the looks people would give you if you whapped that out and started texting away. I got it on my new contract but i'm gonna get a nokia 6300 tomorrow my advice would be don't buy anything that doesn't say Nokia or Sony Ericsson on the top.(rant over) I really liked the touch screen for pics and video's especially the way you can slide between pics like on an ipod touch or an iphone although having played on a rich mates iphone, it doesn't compare but neither does the price so its not a fair comparison. The drawing pad is great fun and the games aren't too shabby. Its nice and small aswell unlike some other touch phones i've seen. If you want a touch screen phone for a hundred quid on payg or free on a £15/month conract you cant really argue but the touch screen texting drove me mad after 2 texts. I've only owned the phone for 2 hours so this is perhaps not the most considered, reliable review ever but i vow never to but another touch screen phone. Only 3 stars cos it's not my cuppa tea but i suppose its a good phone especially for the price. Peace out, may the force be with you all.
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Reviewed by alice from england on 3rd Dec 2008
i got this phone 3 days ago and it is fab! everything works perfect and i am really pleased with it. the only thing wrong is that my computer which runs on vista home premium cannot connect with the phone. so can someone please help me by posting another review on how i do it please?!?!? thanks alot :) great phone only 4 stars because of the software problem
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Reviewed by Aaron from England on 3rd Dec 2008
this is by far the best phone ive ever had, the camera isnt great but apart from that it has excellent features, touchscreen is good not too sensitive, good music player etc. although texting is a little bit annoying but apart from that highly recommended!!!
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Reviewed by mike from uk on 3rd Dec 2008
i really like this fone however the dictionary doesnt save new words once the fone is switched off and on and the volume of the flying dice game cant be altered. the lg suite works on my vista pc so i dont know what happened with the other guys. i bought a headphone adaptor on ebay so i can use my own headphones cuz i didnt think much of the included headset.
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Reviewed by ilan from canada on 3rd Dec 2008
obviously there are amazing reviews about this phone. and after using it for a while i know why. what i can not figure out as how come there are bad reviews? did these people get lemons? and if they did the seconds were also lemons? or are these employees of other brands?......... [Reply by martyn from west midlands,UK on 3rd Dec 2008: No,I'm not an employee from another phone company..my LG was naff and if you read the reviews properly,you will also see that many other people are having the same problems.It might just be a 'faulty' batch of phones or something.But judging by other LG models,I very much doubt it.]
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Reviewed by Amy from England on 2nd Dec 2008
I was so excited about getting this phone, but now I wish I hadn't, pretty disappointed really. It's very very slow, switches off a lot on it's own and unlocks by its self. The touch screen for texting is awful and gets me really frustrated when it doesn't go onto the right letter. I'm kind of upset to say that I'm selling it to buy a phone with buttons. But if you don't mind texting very slowly then otherwise it's an awesome phone
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Reviewed by Gareth from Northern Ireland on 2nd Dec 2008
This phone doesn't work properly - official. I ended up trying three LG Cookies and they all had the same faults. The phone reboots when opening a business card, the calendar feature is useless and the keypad is below average. I contacted LG a number of times, and despite them saying they would call me, they just said they weren't aware of any of the faults. Their customer service is similar their Cookie phone - useless. Avoid at all costs and buy a brand that is actually renowned for making decent phones.
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Reviewed by ????????? from londres on 2nd Dec 2008
i love this phone its slim stylish absoulety georgeous the 3 mega pixel camera us not the highest mega pixel but it is very good you can write/draw on your own pictures you have most things on this stunning peice of equipment i love it
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Reviewed by tom from london on 1st Dec 2008
sorry, but the LG touchscreens are just not as good as the apples/samsungs at the moment. This phone is just a run of the mill phone with a touchscreen of dubious quality. i had this phone for about a week before the screen annoyed me and i traded it in for a phone with buttons.
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Reviewed by Jemma from England on 1st Dec 2008
i got this phone a week tomorrow and absolutely hate it. this is my second LG cookie and i am so so disappointed. i looked forward to getting this phone for ages. I bought it last week, and within three days i took it back. It wouldnt look, the screen went blank and some things turned to a different language. Then i got another one of it, the same night i turned it off and when i turn this back on everything resets. do not get this phone. i think it is terrible.
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Reviewed by Bob from UK on 1st Dec 2008
I've not bought the phone yet but have done some pretty lengthy research (I'm a geek - and proud lol) About 90% of the reviews everywhere are positive but there are some pescimists that like to compare it to the iphone! I was playing around with one the other day in the carphone warehouse and the virtual "buttons" are ok, they sometimes need to be tapped a couple of times but are mostly responsive, the accelerometer is an amazing feature that puts it back in the iphone league, the games are easy to grasp and alot of fun! Go on the carphone warehous and there is a link that I found interesting because it lets you look at the phone in 3D!(you need java to see it) Overall I'm proud to say that I'm gonna get a cookie! well done LG!! *It's a shame you can only give it 5 stars*
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Reviewed by Emilie from England on 1st Dec 2008
I've had this phone since 15/11/08 and i have had no problems with it what so ever except it took me half an hour to turn on which was my own fault as i had the battery in the wrong way. It is a very good phone and the camera quality is very good for the price. All of my friends constantly nag to go on the drawing panel as they find it so amusing. It is much easier to text on than standard phones and i find that the stylus is really handy and slots into the phone. I would reccommend it to anyone . hasta la vista
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Reviewed by Charlotte from England Cumbria on 1st Dec 2008
Bought this fone a few days ago, it reboots when playing on a certain game, every time. The touch screen response is VERY slow, have already taken it bk, but the new one they gave me has the same problems. Its a good fone, and reading these reviews i just wonder if ive been unlucky with the two ivgot. Il be taking this one back again today
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Reviewed by Daniel from UK on 1st Dec 2008
Ok i reviewed this phone here and bought this phone a couple weeks ago for me and my gfriend. All was good for a couple of days before hers went faulty (cut out in calls, didnt charge properly, messaging didnt work) so exchanged that at the carphone warehouse. a week later mine starts playing up (cutting out in calls, became painfully slow to operate, took 5 mins to do 1 text as the OS was playing catch up with what i typed) LG dont do firmware updates for their phones so theres no chance of any problems getting sorted out!! changed it for a sony erricson c902, much better phone. STAY AWAY FROM THIS PHONE!!
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Reviewed by Beth & Mollie from Cambrige,England on 30th Nov 2008
We havent actually bought this phone yet but we both realllllllllyyyyyyyyyyyyyyy would love to buy it! We saw it in Carphone Warehouse yesturday and the lady at the desk got one out and showed it to us...WE LOVE IT!!!!!! It is a real good price for the touch screen! The cool thing is when you turn it ,it turns with you! IT ROCKS! LOLZ!LOSO(laugh our socks off). And when i (beth) looked at the Samsung U600 i found out that it doesnt have a holey part to put little charms on it but. this one does!!!!YAY! we love our charms! we will write another PROPER review when we actually get the phone!;)
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Reviewed by Jim from UK on 30th Nov 2008
ive had this phone a week now and it has easily been the best phone ive had, it beats the nokias and sony erricson i have had by far! the touch screen is great even with the protective film on, not bad speed on bluetooth, plays music loud enough, camera great. keyboard while texting is very good and the games are amusing too. best feature - touch screen missing - WIFI (could have been handy but oh well) most amusing feature - drawing pad! i definate buy especially as i got it for free on a £20 contract!
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Reviewed by martyn from west midlands, uk on 30th Nov 2008
I wrote a revioew a few weeks ago about a Cookie I took back to the Carphone Warehouse as it was faulty.Ok,so I exchanged it for another one and still had the same problem of rebooting etc.The t9 dictionary is awful as it doesn't remember words either.Took it back and got a completely different phone this time.Rubbish phoen,looks good but not at all practical.Good old LG have done it again...classy design but rubbish phones!
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Reviewed by Nicole from England on 29th Nov 2008
I got this phone for my birthday it is very good get a 2 gig memory card with it tho, and the picture quality is quite good. good sound on the music quie easy to text when you get used to it.
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Reviewed by Gary Campsall from UK on 29th Nov 2008
The LG Cookie is virtually perfect. Yes people say the video recording is bad, but its not! Its not the smoothest but its really good! The camera is fantastic! Touch is really good too! The only problem is even when you have your earphones in (the ones LG give you) the sound volume can't go down so only you and no one else can hear it. Basicly, the lowest volume there is, is still hearable by surrounding people! Other than that this is a really good phone to get!
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Reviewed by Hannah from UK on 29th Nov 2008
"if you get it from the carphone warehouse does earphones & a USB cable come in the box? does it come with a screen cleanerr 2?" You get earphones and a USB cable, yeah. No screen cleaner, though you don't really need one as it comes with a protective cover already on it and one spare. Faults I have found with this phone; The dictionary on T9 mode is rubbish. I keep adding words to it then the next time I try to write them, it says it's not recognised and gives me the option to add it to the word book again. The phone has reset itself four times in the week I've had it. Something on my phone is now called "Iy gaher $ 'apps".. which I'm assuming means "My games and apps". This has happened before and led to the phone crashing. The keypad lock system. I usually keep my phone in my back pocket so it's easily pulled out when I get a text, phone call or want to change tracks on the music player. Last night I was sat down, and the next thing I know I can hear the sound it makes when you're phoning someone. I stand up, get my phone out and it's ringing someone. How it managed to do that I'll never know, but it looks like I'll have to be changing the pocket it's in, which is frustrating. Bit gutted I'm stuck with this phone for another 17 months, really.
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Reviewed by verity from uk on 29th Nov 2008
I bought this phone on tmobile contract yesterday, got 800mins and unlimtd txts 4 £35 a month BARGIN but that isnt all they chucked in a FREE WII!!! and although i found txting on it a bit confusing at first after a hr of messing around with it i figured it out, i would recommended using the plastic screen protector though! the games are good and the 'drawing panel' is like paint so brilliant to have :D would recommend to everyone!
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Reviewed by Samantha from England on 29th Nov 2008
I have had it for a week and I'm going to return it now because the mp3 plays some of the songs a bit weird, the cameras colours are either too dull or too bright and the T9 has just stopped working.
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Reviewed by charlee from uk on 29th Nov 2008
omg this is the best phone i have ever had in my life. the last phone i had was the sony ericsson w580i and it was rubbish. the cookie is sooo easy to use .i reccomend this phone ...... DONT HESITATE buy it now !!
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Reviewed by Patrick from Ireland on 28th Nov 2008
I just ordered it from eBay. The user interface good but it does take some time to get used to it. Regarding 3G, I did some hunting around and it has EDGE, and some people say that's better than 3G. But still for £100, it's a bargain. Well done LG/
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Reviewed by mc nath from london on 28th Nov 2008
3 words i love it <3 x
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Reviewed by G from UK on 28th Nov 2008
woww i love this phone, my friend has this phone nd im always playin on it! i am getting it 4 chrimbo but if you get it from the carphone warehouse does earphones & a USB cable come in the box? does it come with a screen cleanerr 2? :):);) taa
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Reviewed by Craig Boddy from UK on 28th Nov 2008
I got this phone a week ago, and I can safely say, it's the best phone I've ever had. I got it on contract from the carphone warehouse, and i have unlimited texts, internet access (yes, it has a proper browser) and 100 minutes for £15 a month from orange. I have prefered sony ericssons for a very long time, i've had a couple of LG's a few years ago, and they were useless. Rubbish controls, and very basic functions. My oppinion on the cookie - LG have stepped up to the mark to produce an I-Phone equivelant which is just as good as the i-phone. yes, there's no wifi or 3g, but really, this is just me looking for something to whinge about. This phone is honestly great! one top tip - DON'T REMOVE THE FACTORY FITTED SCREEN PROTECTOR: you can't get another one on as well as they can, and the stylus scratches the screen if you dont use one.
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Reviewed by Ray Francis from wales on 28th Nov 2008
great phone but problems with the pc suite wont detect phone on bluetooth connection to transfer files etc and no help using the applications in it found it confusing to use compared to other suites ive used very frustrating
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Reviewed by Jim from india on 27th Nov 2008
Why do you write sooooooooooo much just say if it is good or bad!!!!!!!!!!!!! GOOD PHONE!! [Editor's comment: *Please* say more than just good or bad. It really helps people to understand what is good about the phone, or what the problems are.]
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Reviewed by louise from england on 27th Nov 2008
i think this phone is trendy and its just like a ds phone with the styles (PEN). despite the bad stuff i dont care it is the ultimate phone this year mostly everyone i know wants it for christmas.so c'mon make it a special gift for that special some one.
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Reviewed by Sreeni V from India on 27th Nov 2008
Got the phone a few days back, and it provides a great user experience. However we noted a few bugs, which are detailed below. I would appreciate it if other owners of KP500 try this, and let us know if you also face the same bugs. Bug1: I used the calendar widget to enter some appointments and birthdays. However when trying to access a date from the widget calendar to see the appointments, the phone reboots. It shows the LG logo and comes back to main screen. Bugs 2: Calendar entries: 1 .when I save any appointment either as an anniversary or birthday and set the repeat as annual, it puts around 14 days of additional entries for the same appointment in all the subsequent months - 14 in Jan, 14 in Feb and so on. 2. I then changed the repeat to once and saved it, but that caused the whole appointment to be deleted from the calendar 3. I saved an appointment as repeating weekly and it saved just fine. However if you give an expiration date for the recurring appointment, then the whole appoitnment is deleted from the calendar Bug 3: Alarm I have saved a second alarm on my phone. However when the 2nd alarm rings, it shows the name/text from the 1st alarm, which reads Morning Alarm Bug 4: Syncing with Outlook I tried to use the sync tools to upload my contact list. I tried to upload from Outlook 2000 on my home computer, and Outlook 2003 in my laptop. It does not work with either. It starts to sync, reads all the contacts in Outlook (around 293 contacts), and then disconnects connection to the phone and provides a message that 'Synchronisation failed', but does not provide any comments/feedback about why it failed We are still checking out all the features and will post more bugs as we find it. I am however keen to know if anyone else is facing the same problems
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Reviewed by shannon from united kingdom on 26th Nov 2008
i love this phone its great! the touch screen is easy to use and i love the styles
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Reviewed by lizziainga from zimbabwe on 25th Nov 2008
this is very cool.
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Reviewed by joe from canada on 25th Nov 2008
i love the people who compare it to iphone, how can you?! this phone costs a fraction of the iphone! but if u must compare it to the iphone then please: missing in cookie is the 3g, wifi. but the cookie has and missing in the iphone: hand writing recognition, video recorder, conversation recorder, bluetooth file transfer. it is lighter then the iphone by 45 grams! and is smaller! and again the price difference is unbelievable! if u r looking for wifi or 3g this phone is not for you. but for ny other use NOTHING! can beat this phone for this price and at even phoens that cost more!
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Reviewed by will from uk on 24th Nov 2008
great phone for the price
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Reviewed by Jimbo from UK on 24th Nov 2008
I've had the Cookie for 5 days now and on the whole I am very impressed and highly recommend it. The only real letdown is the quality of the picture camera. For £99 on PAYG it's a great phone, and the fact it's touch screen makes it even better - a poor-man's iPhone of course as it lacks 3G and Wi-Fi, but this can handle MMS messages and has a video camera... Good points: Nice big, clear screen. (240x400 pixels) Screen protector - provided - works perfectly, no marks or scratches (as yet!). Video camera is not too bad! Touch function is great - really responsive, can "swipe" finger to scroll etc. Nice mini-vibrate feedback when touching screen. Great menu system - no more than 2 or 3 touches to access most features. The stylus - hidden away in base of phone, you'd never know it was there. The stylus again! Ideal for browsing web and just navigating the phone. Photo/video editing - a wealth of tools here. Battery life - 4 days of fairly heavy use before I had to recharge. Input - choose from QWERTY keyboard, numeric keypad or stylus pen/handwriting. Handwriting recognition - about 95% accurate (but one character at a time, so too slow to use I think?). Nice and slim - about 11mm. Bad points: Picture camera is poor quality. Browsing web, sometimes you "click" on a link with the stylus but the phone thinks you want to zoom in and out of the page instead. Phone sometimes resets itself (has happened 3 times in 5 days). Audio quality when playing music is a bit flat. No countdown timer function - always handy when cooking!
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Reviewed by iPhone 3G from UK on 23rd Nov 2008
This phone is good, but when you compare it to phones such as the iPhone 3G, it suddenly becomes less special. The iPhone will always be the ultimate touchscreen phone. [Editor's reply: And the iPhone 3G costs how much???]
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Reviewed by luce & dan from uk on 23rd Nov 2008
just bought the phone from carphone warehouse for myself and the hubby,what a bargain great phone but think it may take a while to get used to the touch screen texting, overall good phone.
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Reviewed by laura from uk on 22nd Nov 2008
What a phone!!! Got this phone last night, and i'm in love with it. After reading the reviews on here i decided to get one as a sort of early xmas prezzie. The battery didn't last long on the factory charge, but after leaving it charging over night, it still has 3 bars almost 8 hours later (and i have been using it a lot). At first the 'buttons' are a bit hard to get used too, but i'm getting the hang of it; texting is a bit hard at first, but i text a lot (average 50 texts a day sometimes!) so i've got used to that, though with the keyboard it helps if you have fingernails, or use the stylus. I wouldnt rate the camera as amazing, as i had a k800i before, and the camera's on them are immense, though, they were made with the camera in mind, this phone was made for the gadget lovers, and as a gadget lover, i can honestly say- its my favourite new toy. Music plays clearly, and you can change most of the settongs on the phone. For example, i didnt like the kaytone, or the vibration when you pres sed a 'button' and i managed to turn that off without looking at the instructions, and this is my first LG phone... before this phone i swore by sony ericsson handsets. I dont play the games that often, but thay are rather cool with the motion sensor. The internet didnt work the first time i used it, but after changing a few settings it worked fine (i used opera mini on my k800i, i wouldn't use it on this one as it makes it rather confusing, the built in browser is the best option for me). Oh and a big thumbs up to LG for giving us a screen protector! I'm obsessive about keeping things in like new condition, and the first thing i did when i got it out of the box was put it on! (though it can make your screen less sensitive according to the instructions, though mine is completely fine) if you want to see how the phone works, and whats in the box, go on youtube, i watched an 'unboxing video', and 3 ten minute(-ish) video's showing you what the Cookie is all about. ************ ***AND if you want a memory card for it, when you buy the handset in Carphone warehouse, you get the memory card for half price i think, my 2gb was 6.99***************** you'll have to ask about that. Conclusion of my essay: For the price, this phone is Amazeee! Its got loads of things on it, so you wont get bored. You get used to the keypad after a while (put it this way, i'm not going back to buttons), though, if your wanting a decent camera, you might want to look elsewhere, as this phone has no focus, or flash, so close up pictures in the dark wont work. Though for the odd one or two, its better than nothing right!!!! 5 starss ***** :D:D (sorry for any spelling mistakes :S)
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Reviewed by James from UK on 22nd Nov 2008
I have has this phone for about 2 weeks now. Firstly I am impressed overall with the phone. The only slight concerns I have is that my predictive text (T9) is rubbish and thinks I am Polish or something. Also the alarm system is a little strange, my seems to try and set alarms for the same day, even though you want it for the next morning? Also camera could do with auto-focus. Good value though.
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Reviewed by Fletch from UK on 22nd Nov 2008
I have had it for a fortnight and so far I like it! The only downside is that I don't like the headphones (they are really bad) and because you don't get a 3mm jack adaptor to plug your own headphones in, you're stuck with them. It also has some strange volume settings, if you want to play your music quietly without your earphones in and just drift to sleep then this really isn't going to be any good for you, its quite loud. Apart from these niggling factors I am happy with the Cookie and would reccomend it to others.
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Reviewed by fireguy from United kingdom on 21st Nov 2008
Purchased this phone yesterday from C/Warehouse,it is early days but I love it, it has rebooted once but I do not consider it a problem at the moment. Picture and video quality adequate considering it is fix focus etc. I am 50+ and hate texting, however with this phone with so many ways to input text I am happy to text now. Menu is easy to navigate. As for the software well I have Windows Vista and it works perfectly. The sound quality is good and loud! it has gadgets throughout the menu to keep you amused. All in all I do not regret moving on from my Samsun U600.
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Reviewed by Nazrul from Englang on 21st Nov 2008
Pros: I bought this phone on Tuesday and after 4 days of use I must say that this is a great phone to use, the touch sensitivity is very responsive, the camera and video comes out reallly nice on the screen. It weighs only 86G and only 11.9mm thick and feels wicked. It's the lightest full touchscream phone ever made. Cons: Reboots by itself about 1 to 3 times a day at random times even when no applications are being used.(I will exchange with another LGKP500 handset with Carphone Warehouse next week if it continue's to happen more than 1 times a day) No flash for the camera. Overall this is a great phone packed with amazing feature for an unbelivable prize tag (£99.95). Defenitely worth every penny. Well done to LG for making this handset affordable for the masses.
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Reviewed by Piecan from UK on 21st Nov 2008
I bought this phone after reading the good reviews on here. It is a cute phone and easy to use. The camera isn't too bad, probably as good as my old W810 during day. At night inside I found I got a better colour setting it to "sunny" otherwise pictures looked pale. The touch screen is pretty good, although I don't have anything to compare this to. I liked the ringtones and that you could switch off the key tones. The browser was a little slow, but useable for checking email. The keylock is a little annoying although can be switched off. When texting if you look away for a while and go to resume texting you find the screen has gone black and the keylock has appeared. Pressing a button then meant unlocking the keypad and finding the text in draft to continue. Maybe by turning off the keylock or changing the power down option would stop this. The biggest drawback for me were the touchscreen keys. I found the keys much too small for texting using a thumb only, as I often hit another key (and I've got slim hands). Using the keyboard was better with the stylus (neatly hidden in the phone), but I found this not really convenient when on the go and you just want to send a quick text. I showed this phone to my friend's son and my young newphew and both said "cool phone, I want one!" especially when shown the dice game. There you have it, cute phone but maybe more appropriate for a young person, or someone young at heart who isn't a heavy texter? I've returned mine as I couldn't get on with the keys, but I imagine this will be a popular phone. I've now got a Nokia 3600 and for me it is much easier to text.
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Reviewed by JCR from UK on 21st Nov 2008
Have had mine since Tuesday, am very impressed. no crashes (have probably jinxed it now), UI & menu system are fast and really easy to figure out. texting is so easy (was a bit worried as it's my first touchscreen phone but it's great) I put it on to charge at about 6pm on Tuesday night for it's first charge, at 1.30am 'battery full' appeared on the screen and it's still saying 'high' in the status and I've been using it loads just playing round with settings etc. the ringtones & text alerts that come with it are a bit naff but that's easy to sort by transfering your favourite song to the phone and setting it as your ringtone, have also discovered a great website for downloading wallpapers, ringtones & sms alerts for it. 2 things have bugged me so far 1 of which has been sussed out now, the first one was waiting for the screen to lock after I'd done something cos I didn't want to put it in my pocket with the screen active, sussed after about 45 minutes (doh should have read the manual) there's a button on the side of the phone that lock/unlocks the screen. other thing that's bugging me is I downloaded some ringtones & sms alerts and now when I go into the music player it lists them as tracks on there. but overall, a fabulous phone that I am incredibly happy with
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Reviewed by Jimmy from UK on 21st Nov 2008
Just got it and it was quite good! Especially the price, its not as fancy as te i-phone 3g but with its touch screen feature its quite a bargain.The only flaw is when you are scrolling down, sometimes you have to do it twice or more as the screen is not as sensitive as that of the i-phone 3g,but overall its a good phone to buy!
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Reviewed by SuperStar_* from UK on 20th Nov 2008
I'm back again, I have had this phone for almost a week now and I don't regret buying it, its a really great little phone! I bought a 4GB memory card for it and normally with a big memory card phones run slower this phone however does not, which impressed me no end! The camera (although minus a flash) is lovely takes nice pictures although it needs to be quite bright - if you're fussed over the camera buy a digital one this is after all a phone! The music player is great songs are so loud and its easy to use. The touchscreen has taken me a while to get used it but I am now happy with it, texting does take a while but once you have the hang of it then it is simple!! At £99 this is a great phone and you can't go wrong with it!!
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Reviewed by Dave from England on 20th Nov 2008
Had this a week now and am still very impressed. The screen is clear and responsive, the ringtones are excellent (love the slowly get louder feature). Phone has hung twice but both times was just after downloading stuff from computer so we'll see! I mainly use a phone as a phone and text but it is nice to have a half-decent camera and MP3 player (sounds good and saves me taking another gadget on holiday with me). I just wish it had a zoom of some description but, hey, it was £100, you can't have everything for that price. Jack - I had this problem but search your images in the upright position and set as wallpaper from there - don't know why but it works that way! [Reply by Jack on 21st Nov 2008: I'v put it in the upwards position and still it is saying the same thing, i have evan downloaded a picture from zedge.net that is suitable for this phone. thank you for everyone who is telling me what to do. ]
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Reviewed by Daniel from England on 19th Nov 2008
Bought this phone from carphone warehouse today for me and the gfriend and its a fab bargain! Cant fault the touch screen, menu system, speaker clarity and volume etc. The only downside is the camera, its not amazing but good enough for most to use though I never wanted a good camera on a phone. If you dont want to go contract or cant afford the onmia, renoir etc then get this. For a 100 quid you cant get any better at the mo! To Jack who was having problems setting the background, resize the pic on the pc to 800x600, thats what I done and had no problems.
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Reviewed by Michael from England on 19th Nov 2008
LOVE IT
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Reviewed by Jack from England on 18th Nov 2008
I got this phone 3 days ago and i am more than happy with it, the only thing that is bothering me is i am struggling to set photos (that i send from my computer to my phone) as my background because when i click set as wallpaper it blows my picture up really big and it says 'this file size is to big' (evan though i have a 2gb memory card in). please can someone tell me what to do i will be more than happy. Thanks
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Reviewed by zack from england on 18th Nov 2008
for a start, i have had this phone for about 2 weeks. Its great. By the way KEN, i have windows vista and the PC suite works fine.
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Reviewed by Lauren from UK on 18th Nov 2008
I have had this phone for 3 weeks now and im still amazed by all the things it can do. i would reckomend this mobile to anyone. it is as good as an i phone but without the large price tag and also you can send picture messeging on this mobile. i would reckomend you bought it at the carphone wearhouse as they will set up your mobile for you and give you inshurance. I would aslo reckomend you go on t-mobile as you get loads of free offers when you registar your phone with them. Also this mobile is only availble on t-mobile 02 and orange but i have tryed a Vodafone sim card in my mobile and it works perfectly. BRILLIANT PHONE DONT LET ANYTHING PUT YOU OFF A*
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Reviewed by Ken from UK on 18th Nov 2008
I bought a KP500 and really like it except for the fact that the LG PC Suite II does not run on my PC's Vista operating system. I find it incredible that LG would release a product that is not compatable with a very popular microsoft product that was released two years ago. Poor Show LG!
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Reviewed by Tani from UK on 17th Nov 2008
Its a simple attractive and easy go mobile.You will have almost everything within a very affordable price.I like it very much.
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Reviewed by Ben from Wales on 17th Nov 2008
my friend has this phone and it is brillent i had a go of it. it has a 3.15 megapixel camera which takes really good pictures..and the music plays really loud the games are also awsome with the senors.. which means if you turn the phone round the screen will turn to excellent buy having it for xmas cant wait i recommend it.. and + it has every feature a phone needs and comes at a excellent price :):)
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Reviewed by SuperStar_* from UK on 16th Nov 2008
I've had this phone for one day and so far so good! It is great value for money and comes with everything you could want in a phone - I strongly recommend it. Does anyone know where I can download themes as the plain red and black one is rather boring!! Let me know, thanks. A****
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Reviewed by Gary from franklin on 16th Nov 2008
Just purchased Kp 500 its an excellent and ive had a few its as easy to use as an i phone has pretty much the same features and looks just as good but for about a 3rd of the price the screen is excellent and it works well only drawback would be internet surfing without the 3G or wifi but i wanted it for texting and storing photos etc and its excellent for that ,what with having a built in qwerty keyboard would recommend to anyone after an i phone without breaking the bank
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Reviewed by martyn from west midlands,uk on 16th Nov 2008
Hmmm..had the phone since Thursday and until today was very impressed.Phone has a started to reboot for no apparent reason, has stopped saving words in the dictionary and touch screen isn't has responsive.I guessed it was too good to be true for LG to bring out a phone that's good for once! Shame as it really is a great looking phone with lots of great features.Brought for £99.99 from CW.Be warned before you buy.Taking mine back tomorrow.
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Reviewed by Cookiejar from UK on 16th Nov 2008
My first impression when I first saw the Cookie, was that it felt a little bit cheap, however, I was comparing it to the renoir, which is a far superior phone and felt much nicer. However, at 4 times the price on the PAYG option, and after considering the Viewty, which, in my opinion is less attractive & too chunky, I decided to give the Cookie a try. In the past my phone use has been mostly texting, and maybe the odd call. I rarely use the camera or the mp3 and I occasionally browse on-line to look up information. I have to say that I am so far very impressed with the phone and as yet can't really fault it. For the price, I think it is excellent value for money and covers all my needs. Sound quality is not as good as the Sony walkman phone that I had previously, but then I never used the mp3 anyway. All in all a very nice phone - I am very pleased with it and would recommend it.
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Reviewed by karen from london on 15th Nov 2008
it great fone i love it
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Reviewed by Mohammed from UK on 15th Nov 2008
I have had this mobile for 1 week. It rebooted 3 times in the first 2 days, carphonewarehouse replaced it with a new unit which is now working fine. This is a fantastic phone, The touch screen is a joy to use, very resposive and becomes easier to use the more you play with it. Not tested the camera as i do not have much need for this, texting is easy with phonepad and qwerty keyboard. Voice clarity is excellent. Battery life is good. 2 minor negative points - scrolling up and down the address book is a pain and not easy to perform. Secondly when using an automated answering service that requires you to press options on your keypad, firstly the keypad has to be activated but the phone keeps locking the screen every five seconds during the call, therefore you have to keep unlocking before pressing the keypad. However do not let these minor points distract you from a very good phone and at £99 its a steal. go and buy one, you will not be disappointed.
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Reviewed by Pete from West Sussex UK on 14th Nov 2008
Well like some others i have had this mobile for two days and so far only once has it rebooted itself but when you play and play with mobiles nearly all phones do this so i am not over worried yet ! The screen is a real beauty and the touch screen is very responsive ,has plenty of features that you could ever want and even a minute or more message alert reminder as in some Samsungs ,great to see LG do this im always missing my txts but not with this beauty . The stylus is well hidden too at the base of the mobile ,you can use your pinkys but i have big hands and fingers so the stylus is my best option. Very easy to use i have not even used the manual as of yet ,the widgets are great too you can put them were you like on the screen or shake the mobile to auto-line them up for you (nice and straight )just with a shake of the mobile easy or what . With regard the Calendar and the yearly reminder i have not tried this but if it is a fault LG will at some stage i am sure bring out a update via the update service as most mobile phone companies do nowadays .If my LG KP500 mobile is fault free until Xmas i will be buying another because at the end of the day its a bargain at the price for such a great cheap touch screen mobile. Only slight letdown no 3G but ive tried the Internet access and it runs nice and quick with edge and the pages turn at the tilt of the handset which ever way you prefer to read your web pages etc ,very impressed so far, fingers crossed all remains as good as it is now ,id be a very happy chappy .I hope i have helped a few doubters ,you cant buy better for £ 99.99 and get all these features in my opinion, if you want more you'll have to pay more simple as that ,you cant expect everything wifi ,3G 5 mega pixel camera etc etc , for the small price of £99.99 and no i don't work for LG i run a Landscaping Business .Regards Pete
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Reviewed by Mrs E Ridge from uk on 13th Nov 2008
i have had this phone for a week and it is absolutely great. it is a treat to use and i am 81 years old, so it must be easy to use. the querty keyboard is pure MAGIC..and so is everything else about it. you won't be sorry if you buy it,,and the price is good...
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Reviewed by milkshake from england on 13th Nov 2008
love this phone! Got it today from the carphone warehouse and i am already addicted to the touchscreen. Brother says "touchscreens brake easily!" he just can't admit its better. I got it on orange good company- compared to virgin anyway! Games are cool! the only prob i have is when you are doing the handwriting recognision, how do you do capital or lower case letters? it is easy for some letters but for example- O. i draw an o and sometimes it is big but sometimes small. someone plz tell me. this phone is magnifecent- don't tell anyone about it- lets just let us have it!
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Reviewed by LJ from UK on 13th Nov 2008
louise to get the widget page just spin your finger round the screen
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Reviewed by annonamous from UK on 12th Nov 2008
Just got the phone and absoloutly love it! I totally reccomend it to people, it has everything you would want and more and for only £99.95 its a bargin, I'm really happy with mine 5 stars =)
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Reviewed by Wend from UK on 12th Nov 2008
I had samsung G800...hated it.. bought this for myself and one for daughter, love it, easy to use and fun. camera is only 3.2 but pictures are as good as G800. sound is brill too.. games are great! Well worth the money...bargain!!
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Reviewed by Gaz from N Ireland on 12th Nov 2008
Great phone but I have discovered a few frustrating problems. When I try to open a business card that has been texted to me the phone reboots itself. Also there are problems with the 'annual reminder' part in the calendar. Apparently this shouldn't be happening - so LG told me - but I have tried three phones and it's happened with every one. Can anyone please help!
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Reviewed by yvonne from england on 12th Nov 2008
This phone is FAB
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Reviewed by Louise from UK on 11th Nov 2008
I'm having trouble getting the 'widget pages' to change - I want the one with all my speed dials on, can anyone help? Phone seems great though. I'd recommend it!
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Reviewed by jay sean from Monte Carlo- Monaco on 11th Nov 2008
U must get its its great
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Reviewed by Meagan from United Kingdom on 11th Nov 2008
I bought this phone two days ago, and I must say I am very impressed. it's easy to use, packed full with useful features, and very nice looking. The camera quality is great too! Best phone I've bought to date. :D
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Reviewed by KKK from Jam on 11th Nov 2008
GOOOOOOOOOOOOOOOOOOOd Phone!!!!!!!!
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Reviewed by Adam from United Kingdom on 10th Nov 2008
OMG, Love everything about it, from it's beautiful touchscreen, to it's 12 milimetre thickness.. It's gorgeous.
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Reviewed by diane from south wales on 10th Nov 2008
had this phone one day from the carphone wharehouse and the ringer has gone on it i will be taking it back and get another one hopefully that will be the end of the problem apart from that i was impressed by it but will have to see how the replacement goes only awarding 3 stars because of the problem
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Reviewed by cery from uk on 10th Nov 2008
what can i say the phone is brill so easy to use large memory 8 gb max, loud ,and operates with ease best phon ive had .
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Reviewed by ben from the old farm house on 10th Nov 2008
nice phoe and techsceen
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Reviewed by sarah from england on 10th Nov 2008
great value stylish and great tech
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Reviewed by Jonah from England on 10th Nov 2008
I checked out this phone today in Carphone warehouse.The UI is fast compared with samsung and I will probably buy it this week. Anyone tried taking photos with it ? I'd like to see an example of its camera and a movie on 320X240. Great phone anyway I reckon its a good buy
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Reviewed by millie from england on 9th Nov 2008
excellent
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Reviewed by JACK from ENGLAND on 9th Nov 2008
Great phone well worth gettin. Best LG brought out.
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Reviewed by Lorraine from Uk on 9th Nov 2008
Firstly to Zack, virgin mobile uses t-mobile network so your simcard should work on it. If you bought the phone from carphonewarehouse it comes unlocked. I got this phone 4 days ago, from the above retailer on pay as you go and love it. It is light to hold and texting and emailing is easy, once you get used to the touchscreen menu. To Vijay, if you are on Orange or O2 and have registered your simcard, you can download music and ringtones but it seem the phone is too new to download games quite yet, but someone else may find out when the games will be available. when making calls, scrolling down the names you have apply gentle pressure so you don't pick out the wrong person in error, then apply firmer pressure on the person name you wish to call. Call clarity was excellent and the menu system is quite good. Having a keylock/music hold button and the silencer (vibrate only)aka lower volume key on the sides of the phone is very useful so don't have to through various menus.The music player's clarity is excellent and downloading music from network's wapsite was good. The phone has a slot for mini sd card but memory on phone is good. The phone has usually organiser applications, calender, to do list, events list, alarm , calculator, world clock, as well as camera and video recorder. The phone has no case to protect it from fingerprints smuges, so you can buy a lg viewty style wallet from a highstreet mobile case/simcard seller for a £5. Recommend this phone to though who want a touchscreen phone without a contract and do alot of texting, emailing or facebook usage, just keep you adapter nearby if use the phones other applicaions like the music player/radio regularly.
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Reviewed by Anon from England on 8th Nov 2008
Love this phone, got it from the carphone warehouse where it is available on various networks so there was no hassle, I could put existing SIM in it. The phone is fun and relatively easy to use and there are loads of extras such as MP3 player, Radio, Camera and video recorder even a drawing pad.
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Reviewed by Vijay from UK on 8th Nov 2008
Brilliant phone, had it for a few days now, just wondering, does anyone know where i can get downloads for it?
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Reviewed by George P from England on 7th Nov 2008
I just got this phone, and it is absolutely brilliant. The touch screen works perfectly and the games are really fun because of the sensors. In my opinion AWESOME :]
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Reviewed by Naomi from wales on 6th Nov 2008
thiss phone is really good , and it would be a good thing for u to get this phone i payed just 200 for the phone and yes i am pleased and it is good for the money .x
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Reviewed by zack from united kingdom on 6th Nov 2008
I have had this phone for 2 days now. GREAT! One question though: IT is locked on t mobile. I want to know if I can put my virgin sim card in it without unlocking it? PLEASE HELP. cheers guys
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Reviewed by Alex from INDIA at present at UK on 6th Nov 2008
Very good value for money :)
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Reviewed by Chrissy from England on 6th Nov 2008
Well, what can I say. Got this phone yesterday from the Carphonewarehouse for 109.99 and so far, I am very pleased. The touch screen is easy to use, and I love the way the actual phone feels. It's quite large, but feels expensive! Probably the best phone LG have brought out. Keep up the good work. But to be honest, better battery life would be good.
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Reviewed by Josh Hickling from England on 5th Nov 2008
This phone is brilliant and good value for money :)
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LG KP500 Links